How Our Service Advisors and Technicians Make the Difference to Your Honda



Bringing your Honda in for service is decidedly not the same at every repair shop. An individual shop has its unique method and focus. At A+ Japanese, our focus is strong on customer service.


A Honda dealership, for instance, has its way of handling your needs. You may characterize that experience as a friendly counter person relaying, over the phone or in the lobby, what they’ve discovered about your car as they reach each discovery.  


At a small independent shop with smaller resources, you might find a mechanic who will take you to your Honda and, over the open engine, try to bring you up to speed with what’s troubling your Honda. In a calm tone, they will convey to you what they will need to put your vehicle right, explaining the situation as best as possible and pointing out issues to you.


At A+ Japanese Auto, we provide the best of both of these things— and more. Our service advisor Seamus Connors will ask all the right questions before you go to get all the most pertinent information we can find on the experience you are having with your Honda. Then, we’ll let you get back to work while our team gets started on your car. Our technicians and service advisors will consult together until we have a good starting idea of what we’re investigating. Then, our technicians will take over responsibility for your Honda.


Once our Technicians have had the time to perform a proper inspection of your Honda and have a working diagnosis, we’ll send you an inspection report that has clear photos on it so that you can see evidence of the problem we want to correct. In layman’s terms, we’ll do our very best to give you a working understanding of what we’re seeing and how it affects your car. (We might even send video links to relative videos that can help explain what your Honda needs.)


At that point, you’ll be advised about costs and given the option to put us to work fixing the car. If you have concerns, we will stop if you need to ask a spouse or consider financing options. And if you don’t need work now but will need work in the near future, we’ll advise you, giving you the chance to save making a return trip later by handling it now or to plan for your next visit to A+ before the problem hurts your Honda’s systems.


This level of transparency and cooperation makes us an easy choice in San Carlos. If this is the kind of care you want for your Honda, schedule an appointment today at A+ Japanese Auto Repair. We are conveniently located at 780 Industrial Road, San Carlos, CA 94070. And don’t forget to Like us on Facebook for news, updates, and specials!

Categories: Honda Service
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