San Carlos Auto Repair


3789 reviews
(650) 595-2277

2yr / 24,000 mile warranty

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Customer Testimonials

Check out what others have to say about A+ Japanese Auto Repair in San Carlos, CA

REVIEWS

PLEASE FEEL FREE TO CHECK OUT WHAT OTHERS HAVE TO SAY ABOUT A+ JAPANESE AUTO REPAIR IN SAN CARLOS, CA.

5
Google
A+ Japanese Auto Repair, Inc.

4
Google
A+ Japanese Auto Repair, Inc.

Excellent customer service. Follow-ups were a little slow, which caused a delay, but without serious consequence. Excellent work, while prices are prime, worth it to us.

Dear OShaughnessy Family, thank you for your review! We're glad to hear you had an excellent experience and found our work to be worth the price. We apologize for any delays in our follow-up, and we'll take your feedback into account to improve our communication. If you have any further questions or concerns, please don't hesitate to reach out to us at (650) 946-1856 or [email protected]. Thank you, -Eric, Co-Owner

- A+ Japanese Auto Repair, Inc.
5
Google
A+ Japanese Auto Repair, Inc.

Everyone that works here has top tier customer service. They make having work done on your car not only easy but absolutely stress-free. I’ve used their free uber/lyft ride service within a 5 mile radius before and it’s very convenient and easy, but this time I tried their free pick up and drop off of my vehicle and as a new mom of a baby this made my life SO much easier! Cannot recommend this place enough!

Thank you for your amazing review, Lindsay! We are thrilled to hear that our top-notch customer service and convenient amenities made your experience stress-free. We take pride in going above and beyond for our customers. If you have any questions or need further assistance, please don't hesitate to reach out to us at (650) 946-1856 or [email protected]. We look forward to serving you again in the future! -Eric, Co-Owner

- A+ Japanese Auto Repair, Inc.
5
Google
A+ Japanese Auto Repair, Inc.

Thank you Chris for the 5-star review! We appreciate your feedback and are glad to hear that you had a positive experience at our shop. If you have any questions or need further assistance, don't hesitate to reach out. We're here to help! -Eric, Co-Owner

- A+ Japanese Auto Repair, Inc.
1
Google
A+ Japanese Auto Repair, Inc.

Insanely high diagnostic cost. What's worse is the labor fee for repairs. I went there to hire mechanics not a surgeon

Mik, we understand your frustration with our pricing. We strive to offer competitive rates for our top-tier service. If you have any specific concerns or would like to discuss further, please reach out to us at (650) 946-1856 or [email protected]. -Eric, Co-Owner

- A+ Japanese Auto Repair, Inc.
3
Google
A+ Japanese Auto Repair, Inc.

Problem fixed but didn't respond to minor damage caused by their work.

Dear Jun, thank you for sharing your feedback with us. We're glad we were able to fix the problem with your vehicle. We're sorry if there was any damage caused during our service. Please reach out to us at (650) 946-1856 or [email protected] so we can address your concerns. -Eric, Co-Owner

- A+ Japanese Auto Repair, Inc.
5
Google
A+ Japanese Auto Repair, Inc.

Alexandra, thank you for taking the time to leave us a 5-star rating! If you have any questions or need further assistance, please don't hesitate to contact us at (650) 946-1856 or email us at [email protected]. We're here to help! -Eric, Co-Owner

- A+ Japanese Auto Repair, Inc.
5
Google
A+ Japanese Auto Repair, Inc.

I’m impressed by the service and the feedback offered by the team at A+ on my car with pictures and recommended actions needed on my car. Thanks to Albert for the excellent customer service. I highly recommend A+ Japanese Auto Repair

1
Google
A+ Japanese Auto Repair, Inc.

Terrible experience.

5
A+ Japanese Auto Repair, Inc.

Brought my car for diagnostic testing and repair estimate. Diagnostic was $256. And was supposed to tell me what was wrong and what was needed for repair. The shop called me and said more time was required for the diagnostic test. They contacted me twice and I ended up paying $ 690.and no results back. The service person recommended a replacement engine $ 12,000. So I got it back with no test results. I feel that the shop really screwed me over and should have given me a break in the charges. It was a waste of my time and money to have my car there. I will not be back.

Dear Jess, Thank you for bringing your car to us and for taking the time to share your experience. I understand your frustration and apologize for the lack of clarity during the diagnostic process. We strive to provide transparent and accurate information, and I'm sorry we fell short this time. I would like to discuss this with you further to make things right. Please contact me at (650) 946-1856 or [email protected]. -Eric, Co-Owner

- A+ Japanese Auto Repair, Inc.
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A+ Japanese Auto Repair, Inc. is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call A+ Japanese Auto Repair, Inc. (650) 595-2277 if you have any issues in accessing any area of our website.