San Carlos Auto Repair


3784 reviews
(650) 946-1856

2yr / 24,000 mile warranty

Schedule an Appointment

Customer Testimonials

Check out what others have to say about A+ Japanese Auto Repair in San Carlos, CA

REVIEWS

PLEASE FEEL FREE TO CHECK OUT WHAT OTHERS HAVE TO SAY ABOUT A+ JAPANESE AUTO REPAIR IN SAN CARLOS, CA.

3
Google
A+ Japanese Auto Repair, Inc.

Problem fixed but didn't respond to minor damage caused by their work.

Dear Jun, thank you for sharing your feedback with us. We're glad we were able to fix the problem with your vehicle. We're sorry if there was any damage caused during our service. Please reach out to us at (650) 946-1856 or [email protected] so we can address your concerns. -Eric, Co-Owner

- A+ Japanese Auto Repair, Inc.
5
Google
A+ Japanese Auto Repair, Inc.

Alexandra, thank you for taking the time to leave us a 5-star rating! If you have any questions or need further assistance, please don't hesitate to contact us at (650) 946-1856 or email us at [email protected]. We're here to help! -Eric, Co-Owner

- A+ Japanese Auto Repair, Inc.
5
Google
A+ Japanese Auto Repair, Inc.

I’m impressed by the service and the feedback offered by the team at A+ on my car with pictures and recommended actions needed on my car. Thanks to Albert for the excellent customer service. I highly recommend A+ Japanese Auto Repair

1
Google
A+ Japanese Auto Repair, Inc.

Terrible experience.

5
A+ Japanese Auto Repair, Inc.

Brought my car for diagnostic testing and repair estimate. Diagnostic was $256. And was supposed to tell me what was wrong and what was needed for repair. The shop called me and said more time was required for the diagnostic test. They contacted me twice and I ended up paying $ 690.and no results back. The service person recommended a replacement engine $ 12,000. So I got it back with no test results. I feel that the shop really screwed me over and should have given me a break in the charges. It was a waste of my time and money to have my car there. I will not be back.

Dear Jess, Thank you for bringing your car to us and for taking the time to share your experience. I understand your frustration and apologize for the lack of clarity during the diagnostic process. We strive to provide transparent and accurate information, and I'm sorry we fell short this time. I would like to discuss this with you further to make things right. Please contact me at (650) 946-1856 or [email protected]. -Eric, Co-Owner

- A+ Japanese Auto Repair, Inc.
5
A+ Japanese Auto Repair, Inc.

I had a great experience at A+Japanese!!! Elaine was Awesome from my very first phone call to the end of my payment for services rendered!!! In todays world- you do NOT receive this level of customer support/ service!! I cannot thank you enough!! Dorothy Dale

Dorothy, thank you for the glowing review! We're thrilled that Elaine provided top-notch service. If you have any future car needs, don't hesitate to call us at (650) 946-1856 or email [email protected]. We're here to help! -Eric, Co-Owner

- A+ Japanese Auto Repair, Inc.
5
A+ Japanese Auto Repair, Inc.

I have had a Lexus ES 350 serviced at A+ Japanese Auto Repair twice. I am a repeat customer simply because it is the best shop to which I ever went, and they have earned my trust. They understand and care about their customers, they know and care about cars and about their work. Communication is excellent (you will understand what your options are), service is efficient and top quality. I could not recommend A+ Japanese Auto Repair highly enough.

Dear c p, thank you for trusting A+ Japanese Auto Repair with your Lexus ES 350.It's wonderful to hear that our commitment to customer service and high-quality work has made you a loyal customer. We pride ourselves on clear communication and efficient, top-notch service, so it's great to know we've met your expectations. If you have any questions or need further assistance, please don't hesitate to reach out to us at (650) 946-1856 or [email protected]. We look forward to serving you again soon. -Eric, Co-Owner

- A+ Japanese Auto Repair, Inc.
4
Google
A+ Japanese Auto Repair, Inc.

Happy with service but disappointed windshield wiper was not installed as requested.

Diana, thank you for your feedback! We're glad you were happy with our service. We apologize for the oversight regarding the windshield wiper. Please give us a call at (650) 946-1856 or email us at [email protected] so we can address this issue for you. -Eric, Co-Owner

- A+ Japanese Auto Repair, Inc.
5
Google
A+ Japanese Auto Repair, Inc.

Friendly service at fair price and done on time!

Thank you for the five-star review, Dane! We pride ourselves on providing friendly service at a fair price and ensuring your car is ready on time. If you need anything, feel free to reach out to us at (650) 946-1856 or [email protected]. Take care! -Eric, Co-Owner

- A+ Japanese Auto Repair, Inc.
5
A+ Japanese Auto Repair, Inc.

A+ was outstanding start to finish! Highly recommend them. They were efficient in diagnosing the problems with my car and explained the options and costs.

David, thank you for the fantastic review! We're delighted that you had a top-notch experience at A+ Japanese Auto Repair. This praise means the world to us. If you need anything in the future, please don't hesitate to reach out. -Eric, Co-Owner

- A+ Japanese Auto Repair, Inc.
1234567...379
Leave a review
A+ Japanese Auto Repair, Inc. is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call A+ Japanese Auto Repair, Inc. (650) 595-2277 if you have any issues in accessing any area of our website.