Customer Testimonials

Check out what others have to say about A+ Japanese Auto Repair in San Carlos, CA

REVIEWS

PLEASE FEEL FREE TO CHECK OUT WHAT OTHERS HAVE TO SAY ABOUT A+ JAPANESE AUTO REPAIR IN SAN CARLOS, CA.

5
Google
A+ Japanese Auto Repair, Inc.

Real as it gets. These folks are honest mechanics, expert at what they do, charge a fair price, and are entertaining conversationalists to boot. I wish every business were run like this.

5
Google
A+ Japanese Auto Repair, Inc.

Came here to address a knocking noise coming out of the engine bay of my 2008 Honda Odyssey. Scheduling through the website was convenient. Got a call within 15 minutes to confirm my appointment and to let me know that they can send a tow truck should the van deemed un-drivable or potentially dangerous to operate. Good start. At the appointment Albert was assigned to me, walked me through the process, explained what they will do, how they will communicate with me, get approval and the cost at each step of the way. A technician went on a ride with me so I could point out the noise. Another came to verify and make sure we're aligned on the problem. 3 hours after drop-off I received a link to detailed documentation with images of the condition of the vehicle. They had inspected close to 70 items on the van and taken images, likely also video to point out any issues. Albert called to go through everything they found during the inspection which accumulated to a valve adjustment, brakes, bushings and control arms for a vehicle with 109K miles on it. All items and their condition were documented in detail and on image (broken bushings etc.) or reported down to the percentage of O2% in the brake fluid, it should be 0%. The total proposed repairs were $4200. He suggested to focus on the knocking noise and brakes for safety purpose and the rest when able to. Real world recommendation. I approved the work and they were going to start the next morning as the valves needed to be completely cold to be adjusted. The following morning Albert called at 8:30 to let me know that the mechanics went through the van before starting the work and identified that the root of the knocking could not be rectified with valve adjustments and that the valves were likely damaged which would possibly require a rebuild or engine replacement. Neither of which would have been reasonable considering the age and mileage of the vehicle. They put everything back, cleaned the engine bay and charged me $0 for the entire thing. Not even for the initial diagnostic. I can't speak to their mechanical abilities, yet, but if it is anywhere close to the care they've demonstrated (Elaine recommending a towing truck for safety, mechanics double checking before starting the work) the transparency of Albert's communication and integrity of doing what's best for the client is an indicator; then I anticipate exceptional mechanic work.

Thank you so much for sharing your experience with us, Binh! We’re thrilled to hear that from scheduling to inspection, our team, including Albert and Elaine, was able to provide the level of care, transparency, and professionalism you described. It's incredibly important to us that our clients feel confident and informed throughout the process, and we're glad we could help you understand the condition of your Honda Odyssey in such detail. Your trust means everything to us, and we're here to provide honest, thorough service whenever you need it. Thank you again, and please don’t hesitate to reach out for any future needs! Best, Eric S. Co-Owner A+ Japanese Auto Repair, Inc. 650-703-0973

- A+ Japanese Auto Repair, Inc.
5
Google
A+ Japanese Auto Repair, Inc.

A+ Japanese Auto Repair has exceeded my expectations. I'm glad I found them after struggling to find a reliable shop. The shop is clean and organized, reflecting the high quality of their work. I worked with Justin, and he was incredibly helpful, especially in resolving an insurance issue I had. His patience, clear communication, and professionalism made a stressful situation much easier. I'll be requesting him for future visits whenever possible. If you're looking for a trustworthy and efficient repair shop, I highly recommend A+ Japanese Auto Repair, and I'll be returning for future work.

Hey Kyle! Thank you for the fantastic review! We're thrilled to hear that we exceeded your expectations and that you found our shop clean and organized. Justin is indeed a valuable member of our team, and we're glad his patience and communication helped make your experience smoother. We truly appreciate your trust in us and are excited to assist you with any future repairs. Thank you for recommending us, and we look forward to seeing you again soon! Best, Eric S. Co-Owner A+ Japanese Auto Repair, Inc. 650-703-0973

- A+ Japanese Auto Repair, Inc.
5
Google
A+ Japanese Auto Repair, Inc.

Staff is super informative and gives the best service!

Thank you so much for your kind words and review! We look forward to work with you next time! - You are welcome to visit us in San Carlos or now is Redwood City at A+ Auto Repair of Redwood City! www.redwoodcityautorepair.com

- A+ Japanese Auto Repair, Inc.
5
Google
A+ Japanese Auto Repair, Inc.

Sometimes, your vehicle isn't about you, but about the people and pets you transport in your vehicle. In our case, our Nissan Rogue is our dog Mollie's vehicle; she has been traveling to the beach at least four times a week for almost 10 years. Mollie is old and very arthritic; she has hip dysplasia such that we must lift her into her car with a sling. Her Nissan also shows much wear and tear inside because of her years of trips to the beach. However, her Nissan is the only vehicle in which she will ride, therefore we knew we needed to get her Nissan repaired when it broke down. We initially had the vehicle towed to the dealership. After running diagnostics, they were not able to definitively confirm the problem. We therefore had Mollie's Nissan towed to A+ Japanese Auto Repair. Manager Justin and the entire team at A+ took the time to listen to our concerns. Justin, in fact, conducted research and determined what he believed the issue to be. He and his team ordered the part needed, did required programming, and repaired Mollie's Nissan. We are so happy! Mollie is ecstatic; she now has her vehicle back and is able to go to the beach again. Many thanks to Justin and the A+ Japanese Auto Repair team. Excellent job!

Dear Sharon, thank you for trusting us with Mollie's Nissan Rogue! We understand the importance of a reliable vehicle for our furry friends. It's great to hear about Mollie's excitement! We strive to provide excellent service and our team is thrilled that we could get her back on the road to the beach. Don't hesitate to reach out if you need anything in the future.

- A+ Japanese Auto Repair, Inc.
5
Google
A+ Japanese Auto Repair, Inc.

They are the best! Any time i have an automotive problem they are people i call, and they fix it every time. Affordable fast and professional

Thank you for the amazing review, Aaron! It's fantastic to hear that we're your go-to automotive experts. Providing affordability, speed, and professionalism is what we strive for. We'll always be here to fix any problems you may have. See you next time!

- A+ Japanese Auto Repair, Inc.
5
Google
A+ Japanese Auto Repair, Inc.

This place is amazing. They are honest, hardworking, communicative, and take the time to explain everything they are doing. They will never suggest something you don’t need and always have your best interest in mind.

Hey Blake, Thank you so much for the wonderful review! We're thrilled to hear that you had such a positive experience with our team. Honesty, hard work, and clear communication are values we take seriously, and we're glad it showed during your visit. We always aim to put our customers' best interests first, and we appreciate your trust. We look forward to serving you again! Best, Eric S. Co-Owner A+ Japanese Auto Repair, Inc. 650-703-0973

- A+ Japanese Auto Repair, Inc.
5
Google
A+ Japanese Auto Repair, Inc.

Very pleasant customer service & the most detailed inspection report I have ever recieved. Very satisfied with my service.

Hey Thomas, Thank you so much for the great feedback! We’re thrilled to hear that you had a pleasant experience and appreciated the detailed inspection report. Customer satisfaction is our top priority, and we’re glad we could meet your expectations. We look forward to serving you again in the future! Best, Eric S. Co-Owner A+ Japanese Auto Repair, Inc. 650-703-0973

- A+ Japanese Auto Repair, Inc.
5
Google
A+ Japanese Auto Repair, Inc.

Hi Geoff, Thank you so much for the 5-star review! We're thrilled to see that you had a great experience with us at A+ Japanese Auto Repair. Your support means the world to our team, and we're always here to help with any of your auto needs. Drive safe and see you next time! Best, Eric S. Co-Owner A+ Japanese Auto Repair, Inc. 650-703-0973

- A+ Japanese Auto Repair, Inc.
5
Google
A+ Japanese Auto Repair, Inc.

They were extremely helpful and were very fast with the service that I needed. 10/10

Thank you Andrew! It is always our goal to provide fast and helpful service. We are glad you had a positive experience with us!

- A+ Japanese Auto Repair, Inc.
A+ Japanese Auto Repair, Inc. is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call A+ Japanese Auto Repair, Inc. (650) 595-2277 if you have any issues in accessing any area of our website.