San Carlos Auto Repair

Thank you for the 5-star review, Scott! We're thrilled to hear that you had a great experience with us. If you ever need any further assistance, feel free to reach out. We're here to help! -Eric, Co-Owner

Jilber, thank you for the 5-star rating. If there is anything you ever need assistance with, please feel free to reach out to us at (650) 946-1856 or [email protected]. -Eric, Co-Owner

Lisa, we're thrilled to hear that you had a great experience at our shop! Our team is committed to providing top-notch service, and we're glad that Allie and Elaine took such good care of you. Thank you for choosing A+ Japanese Auto Repair, and don't hesitate to reach out if you need anything in the future. -Eric, Co-Owner

Thank you for your 5-star rating, Ann Lou! We're thrilled that your experience at A+ Japanese Auto Repair was excellent. If you have any further questions or need assistance, please don't hesitate to reach out to us at (650) 946-1856 or [email protected]. We look forward to serving you again! -Eric, Co-Owner

Alison, thank you for your feedback!🌟 We're thrilled to hear that Brian provided helpful and friendly service, clearly explaining the car's needs. We pride ourselves on clear communication at A+ Japanese Auto Repair. Please feel free to contact us for your future car service needs at (650) 946-1856 or [email protected]. -Eric, Co-Owner

Thank you, Aaron, for the five-star review! We're thrilled that you had a great experience at A+ Japanese Auto Repair. If you need anything in the future, feel free to reach out to us at (650) 946-1856 or [email protected]. -Eric, Co-Owner

Justin, thank you for your outstanding review! We're thrilled to hear that you had a top-notch experience with us. Our team is dedicated to providing transparent and professional service, ensuring that there are no surprises. It's great to know that our detailed documentation and photo updates kept you informed every step of the way. Should you need any future assistance, don't hesitate to reach out. -Eric, Co-Owner

Hi Sherri, Thank you for the wonderful 5-star review and recommendation! We’re really glad to hear your visit for tires and brake service felt professional, friendly, and competent, that’s exactly what we aim for on every repair! Our team works hard to provide safe, reliable auto repair at a fair price, and it means a lot to know that came through in your experience. We appreciate you trusting us with your vehicle and look forward to helping you again whenever you need us. Warm regards, Elaine, Albert & Brian A+ Japanese Auto Repair, Inc. 📍 780 Industrial Road, San Carlos, CA 94070 📞 (650) 946-1856 🌐 aplusjapaneseautorepair.com

Hi Kristen, Thank you for the 5 stars and for mentioning Brian in your review!! He’ll appreciate it. I’m glad the service felt helpful, and I also appreciate your candid notes on pricing. Regarding the inspection, that charge reflects the diagnostic testing, photos, and documentation our technician completes to build an accurate repair plan. That said, I’m going to have Brian take another look at the actual time spent on your vehicle’s diagnosis so we can see if there’s an opportunity to adjust or refund a portion of that cost. We always will be fair and transparent in situations like this, and your feedback helps us keep improving! On payment: the 3% card processing fee is a pass-through charge. We do still offer a few options to help avoid the pass through fee. I hope we communicated that but I will make sure that Brian explains that fairly early in the conversation. We’ll do a better job laying that out upfront. Thanks again for the feedback, it genuinely helps us improve. We plan to review your invoice line by line and see what we can do to help with a future credit! Warmly, Elaine, Albert & Brian A+ Japanese Auto Repair, Inc. 📍 780 Industrial Road, San Carlos, CA 94070 📞 (650) 946-1856 🌐 aplusjapaneseautorepair.com