San Carlos Auto Repair

Great Customer service !!! They have a great attitude all the tome and explain everything thoroughly.I will definitely be coming back!

I had a great experience at Japanese Auto Repair!!Highly recommend them. Jason is very knowledgeable about cars. He let me know what repairs needed to be done on my 2002 LEXUS 300. He also kept me informed by phone how things were going & when I could pick up my car. Once again I highly recommend this auto repair shop. Wouldn’t go anywhere else! 😊

Great fast service at reasonable prices especially for Bay Area

I reluctantly took my 2016 wrx to A+ to have a complicated short shifter installed. I’m glad I found A+; my experience here was great. My service advisor, Jason, was very honest, fair, and exceedingly competent in making sure the whole process for me went smoothly. A+ is a special shop that does a lot of things right, but -for me- the team of service advisors made this shop stand apart from the others. In some other good shops, you speak to the owner that knows you and your vehicle by name... but then the car is handed off to one of any number of mechanics and you start to wonder what happens to your car. That’s not the feeling u get at this shop, you stay in communication with one of 3 service reps that keep u connected and take responsibility for the service. This family-owned business seems to have a good system that the high quality employees buy in to. In my short, single experience with A+, I’ve noticed the excellent work of: the service reps, the skilled mechanics, and even the guy that receives your vehicle on arrival and carefully makes sure your car returns in the same condition. Lastly, they have a great drop off and pick up system that gives the option to conveniently leave/pick up vehicle even when the shop is closed. A+ is good; I highly recommend.

Good experience. A+ Japanese Auto Repair took care of my Lexus RX300. I had the Fall Special, which includes an oil change and a thorough inspection of the vehicle. Justin, my service advisor, was very helpful and addressed all my questions and concerns. I received an inspection report that even included a picture of a problem area. Time is of the essence, so I was thrilled that drop off, pick up and payment were all simple and quick.

Justin is super nice! I would definitely come here again if I need service in the future.

Excellent service. They charge a bit more than some others but you get what you pay for. Better than going to a dealer for sure.

I went to A+ Japanese Auto Repair based on a recommendation and I was utterly shocked how awesome they were to work with on getting my cars repaired. Jason is the service advisor I mainly dealt with but, I also spoke to a couple of other service advisors and all of them were extremely professional and easy to communicate with. These guys are quick to communicate, concise and provide clear information and easily help you understand what's going on with your vehicles. I remain immensely appreciative that they would communicate to me before I even thought about having to get in touch with them to find out what was going on. So many other automotive repair places are the opposite. I will for certain be taking my cars to A+ Japanese Auto Repair for all my future repair needs. They've easily got to be one of the best automotive repair shops in the bay if not the best. Highly recommended!

Awesome customer service. Naeem is my customer service rep. He talks and explains what needs to be done.

Extremely friendly staff and very quick and responsive. No sketchy recommendations and they care about their customers. Have worked with Justin and his team a few times now and have always had a great experience