San Carlos Auto Repair

MAJOR UPDATE: I received a call from A+ - they agreed and have refunded the amount. I am truly delighted and they now have a customer for life!Previous: Not happy about recent repair: we feel we paid for their mistake.Took our car in to have a whine diagnosed and repaired. Their diagnosis was that the alternator needed to be replaced. Paid $695 for a refurbished alternator. Starting the car the next morning the sound was still present, no change from before. Took the car in again. Was told "there were three sounds: alternator, transmission, and power steering. Don't need to do anything about the transmission or power steering at this point..."Was also told that the alternator was definitely making a sound and needed replacement - there is no way for me to know if this was really true or not, but I suspect not. The end result is I have a refurbished alternator for $695 with no audible improvement.I suspect they simply were unwiling to admit or consider that their diagnosis was in error. At this point, I'm not planning to return. Really disappointed.

My granddaughter's Audi broke down in Redwood City on Christmas Eve day and was towed, supposedly to San Carlos German Auto Works. Much to our surprise when we called them the day after Christmas---no car!! Tow truck driver took it to A+Japanese Auto Repair (!!??!) But--it turned out to be a great mistake; Rob and crew diagnosed the problem (transmission shot; probably the clutch, too) and took great pains locating a good, used transmission for us. We decided the car wasn't worth repairing, so paid only the very reasonable diagnostic fee. Will we use A+ Japanese Auto Repair in the future for our cars? You bet!

Call me a genius, but I think these guys work on Toyotas. So when my 97 Land Cruiser started having a leak at the sunroof, I found salvation from these guys. Not too many shops will mess with it but after talking to Eric, he knew exactly what the problem might be and had experience remedying the problem. The price was very fair given the work they had to do. Good stuff guys!

My granddaughter's Audi broke down in Redwood City on Christmas Eve day and was towed, supposedly to San Carlos German Auto Works. Much to our surprise when we called them the day after Christmas---no car!! Tow truck driver took it to A+Japanese Auto Repair (!!??!)But--it turned out to be a great mistake; Rob and crew diagnosed the problem (transmission shot; probably the clutch, too) and took great pains locating a good, used transmission for us.We decided the car wasn't worth repairing, so paid only the very reasonable diagnostic fee.Will we use A+ Japanese Auto Repair in the future for our cars? You bet!

Call me a genius, but I think these guys work on Toyotas. So when my 97 Land Cruiser started having a leak at the sunroof, I found salvation from these guys. Not too many shops will mess with it but after talking to Eric, he knew exactly what the problem might be and had experience remedying the problem. The price was very fair given the work they had to do. Good stuff guys!

A+ has serviced our cars for several years - with professionalism, courtesy and high quality results.

A+ has serviced our cars for several years - with professionalism, courtesy and high quality results.We highly recommend A+ Japanese Auto Repair.

I was referred to A+ by a co-worker and was very pleased with the service from the time I walked into the door of the office to when I went in to settle my account. All of the A+ staff are exceptional when it comes to customer service and my vehicle is running like it is brand new. I would definitely recommend A+ for outstanding customer care, superior workmanship in repairs and excellent value for the services provided. Great Job Team A+. Respectfully, Gloria Chayra

Two months ago A+ told me I needed my head gaskets replaced and that I should insist the dealer take care of this repair under warranty. The dealer looked at the small leak and said they would have to clean it then monitor it before doing all that work. Last week they decided to do the work and this involved pulling the motor. The repairs cost about $5,000. All was covered by warranty and I had a free loaner car for a week and a half. If I never took the car to A+ I probably wouldn't have known about this leak and the warranty would have expired. Thanks A+ !

Thank you for doing such a great job with our Honda! We have been bringing out Honda Odyssey to A+ Japanese Auto Repair for three years now and they consistently do a great job. We brought it to the auto repair dealer before, but, A+'s prices have been better and their office people are really nice.