San Carlos Auto Repair

These guys have earned a customer for life... Their service is top notch not only in terms of the work that they do, but also the way that it's presented. First off, they communicate really really well. While I had my Landcruiser in their shop recently I got no less than 3 phone calls and 3 emails to send me pictures of their work, discuss different options, update me as to the progress etc. They're also upfront about pricing. They gave it to me straight up when I was getting the estimate, and the price I ended up paying was actually less than quoted. Lastly, they stand by their work and more. I had a front end axl service performed and after getting home I noticed a leak coming from behind one of the wheels. I called them up, brought the truck in and they discovered that there was a faulty seal. In my situation, I had brought them in parts I had purchased and as a result there was some confusion as to whether or not a particular seal was replaced or not. We probably could have investigated it and determined whether or not the seal was replaced or not, whether it was a part I provided or not, but without hesitation they immediately offered to replace it free of charge. Any past mechanic I've been to would have either blamed the part I had brought in as faulty, assumed it wasn't replaced because it wasn't part of the service or at the very least investigated the matter to see who should be paying for the parts and labor. Not these guys. They replace the axle seal parts and labor at their cost in the amount of over $500. WOW. As I said before, they've earned a customer for life and you can bet I'll be telling all my friends and family. Thanks Rob and Eric for being in business and doing what you do!

These guys have earned a customer for life...Their service is top notch not only in terms of the work that they do, but also the way that it's presented. First off, they communicate really really well. While I had my Landcruiser in their shop recently I got no less than 3 phone calls and 3 emails to send me pictures of their work, discuss different options, update me as to the progress etc. They're also upfront about pricing. They gave it to me straight up when I was getting the estimate, and the price I ended up paying was actually less than quoted. Lastly, they stand by their work and more. I had a front end axl service performed and after getting home I noticed a leak coming from behind one of the wheels. I called them up, brought the truck in and they discovered that there was a faulty seal. In my situation, I had brought them in parts I had purchased and as a result there was some confusion as to whether or not a particular seal was replaced or not. We probably could have investigated it and determined whether or not the seal was replaced or not, whether it was a part I provided or not, but without hesitation they immediately offered to replace it free of charge. Any past mechanic I've been to would have either blamed the part I had brought in as faulty, assumed it wasn't replaced because it wasn't part of the service or at the very least investigated the matter to see who should be paying for the parts and labor. Not these guys. They replace the axle seal parts and labor at their cost in the amount of over $500. WOW.As I said before, they've earned a customer for life and you can bet I'll be telling all my friends and family. Thanks Rob and Eric for being in business and doing what you do!

The service here is outstanding. From their help scheduling an appointment, to the way we were greeted, to the speed of their service, and the review of the work they did. I was extremely impressed and will absolutely go back.

We needed a quick assessment of a water pump problem reported by the dealer. A+ did the assessment quickly and was able to make the repair the same day, even though we thought we'd have to wait.

As always your team did a wonderful job . My car came out smiling

MAJOR UPDATE: I received a call from A+ - they agreed and have refunded the amount. I am truly delighted and they now have a customer for life! Previous: Not happy about recent repair: we feel we paid for their mistake. Took our car in to have a whine diagnosed and repaired. Their diagnosis was that the alternator needed to be replaced. Paid $695 for a refurbished alternator. Starting the car the next morning the sound was still present, no change from before. Took the car in again. Was told "there were three sounds: alternator, transmission, and power steering. Don't need to do anything about the transmission or power steering at this point..." Was also told that the alternator was definitely making a sound and needed replacement - there is no way for me to know if this was really true or not, but I suspect not. The end result is I have a refurbished alternator for $695 with no audible improvement. I suspect they simply were unwiling to admit or consider that their diagnosis was in error. At this point, I'm not planning to return. Really disappointed.

Great experience!

MAJOR UPDATE: I received a call from A+ - they agreed and have refunded the amount. I am truly delighted and they now have a customer for life!Previous: Not happy about recent repair: we feel we paid for their mistake.Took our car in to have a whine diagnosed and repaired. Their diagnosis was that the alternator needed to be replaced. Paid $695 for a refurbished alternator. Starting the car the next morning the sound was still present, no change from before. Took the car in again. Was told "there were three sounds: alternator, transmission, and power steering. Don't need to do anything about the transmission or power steering at this point..."Was also told that the alternator was definitely making a sound and needed replacement - there is no way for me to know if this was really true or not, but I suspect not. The end result is I have a refurbished alternator for $695 with no audible improvement.I suspect they simply were unwiling to admit or consider that their diagnosis was in error. At this point, I'm not planning to return. Really disappointed.

My granddaughter's Audi broke down in Redwood City on Christmas Eve day and was towed, supposedly to San Carlos German Auto Works. Much to our surprise when we called them the day after Christmas---no car!! Tow truck driver took it to A+Japanese Auto Repair (!!??!) But--it turned out to be a great mistake; Rob and crew diagnosed the problem (transmission shot; probably the clutch, too) and took great pains locating a good, used transmission for us. We decided the car wasn't worth repairing, so paid only the very reasonable diagnostic fee. Will we use A+ Japanese Auto Repair in the future for our cars? You bet!

Call me a genius, but I think these guys work on Toyotas. So when my 97 Land Cruiser started having a leak at the sunroof, I found salvation from these guys. Not too many shops will mess with it but after talking to Eric, he knew exactly what the problem might be and had experience remedying the problem. The price was very fair given the work they had to do. Good stuff guys!