San Carlos Auto Repair

Justin is always fantastic. A superb blend of friendly and professionalism, I always feel confident with his recommendations and the work being done. With a quality team working with him and such customer service, how could you not return again and again. 10/10 would recommend. Edit: Can't believe it's already been 2 years since this first review. The team continues to exemplify their name, absolutely A+. I always love getting a break down of what I should probably do, and what I really NEED. Safety precautions have been on point and they always make sure I can get back home. I just wish I could give another 5 stars!

Super-helpful, straightforward & polite service!

I can’t recommend A+ enough. They are SO reasonable, eager to help and extremely good at communicating what’s happening during the entire process! My car needed some major help and they worked with me to get it done FAST. I am so happy with how they treated our car as well as us!

Place was amazing and took time to explain the process unlike other shops who just give you a price

These guys - and Justin Mills in particular - are the absolute most professional, trustworthy, customer service oriented individuals I have frankly ever encountered in any business. I starting bringing my Toyota Highlander to them for service as soon as I ended my dealer service contract and they took amazing care of it ever since (about 7 years) until my son drove it off to college 2 years ago... well fast forward to this summer when he had packed it up and headed out to school only to encounter flashing check engine light just an hour into his trip. We had it towed to A+ Japanese auto where Justin discovered the cause - mice culprits that had wrecked havoc throughout the entire engine and inside the dashboard. Justin informed me of the good news: this damage was covered by insurance, and then the bad news: given the extend of the damage ($16,000 to fix) the insurance company would most certainly deem the car totaled. While we are grieving the loss of this car with 225,000 miles that took our family on many happy memorable trips (to Baja and back, to the grand Tetons, countless trips to the Sierra etc.) and commuted us safely to work and school without fail, we are grateful to Justin for handling and navigating the insurance process for us with ease and grace and getting us a nice lump sum amount in return that we will use to buy a replacement car. We now live 2 hours away (in Monterey County) but would seriously consider making the drive to have this nee car serviced in the food hands of A + Japanese Auto. I cannot recommend them highly enough.

Jason,Josh,excellent service on scion