San Carlos Auto Repair

Always a great experience here. Very friendly, knowledgeable, and reasonable service writers. They don’t want you to do anything that you don’t need to do. What I especially love about this establishment is their use of technology. You can schedule everything, review your repairs, authorize the repairs, and pay using your cell phone without ever having to stop what you’re doing and take a phone call. Great experience. Highly recommended shop.

Car needed a good checkup and maintenance after crossing a few states moving for work. They picked up the car straight from my house which saved me some hassle with work. I received a very thorough inspection report addressing all my concerns with plenty of information explaining what needed to be done. Authorized everything and had the car returned the next day. Excellent turnaround time with solid communication throughout the process. Definitely coming back for any future maintenance!

I very much appreciate the honesty and professionalism of the mechanics at A+ Our car is a 2008 Hybrid and could require a lot of expensive repairs, but Ace my mechanic assured me the car was safe to drive until we find a new car in the next few months which is our intention. He saved me from investing in expensive suspension work reasoning that the 14 year old hybrid battery could fail at any time. I recommend this auto shop to anyone who is looking for honest and practically minded mechanics.

I can’t believe how INCREDIBLE A+ Japanese Auto Repair is!! Top notch, honest, fair, and so fast! I’ve not received this level of customer service in years. I found them years ago because I dislike the Kia dealerships close by and for a second time, they’ve come through… took care of me & my car - faster and cheaper than I could have imagined. As long as I’m in the Bay, I’ll never take my car anywhere else!

I’ve been a customer for 7 years now. I usually deal with Justin who is very efficient, helpful, knowledgeable, and personable. He always explains work to be done. My transmission was replaced in 2017 at this shop and the car has been running great. I take it in for maintenance every few mos . Jason offers wonderful customer service ,and the mechanics are the best!

Great service! Definitely would recommend.

A+ Japanese Auto is the best. All of the workers there have been wonderful! They were able to get my car in for an emergent fix within the same day. Turns out I had a whole pile of issues that needed to be fixed. Ace was my main mechanic and he was awesome. He kept it real with what needed to be done, all the while educating me on how to keep my car in better shape for the future and increasing its longevity. You can really tell that safety is their #1 priority and that is the main reason why I trust their work! From their super friendly front desk, to their appointment availability, to the transparency of their work— they’re the best. They may be a little pricey but you’re paying to increase the life of your car and a overall your own safety while in it, which to me is priceless. It’s the little things that matter too: they washed my car & also did a quick vacuum of the interior while it was in shop (post dog beach sand all over, yuck!) and they even offer to loan you a car/Uber you where you need to go. As someone who knows nothing about cars I’m so glad to have found a shop that I can trust.

My car's (Mazda3 2010) transmission light came on. The Mazda dealership said they do not have the parts and cannot repair my car right now. It needed an electronic module which was backordered (#chip_shortage). The car was not useable at this point. It wasn't safe to drive. I then took it to A+ Japanese. They offered to keep my car in their garage until the part becomes available. They then ordered the part which took 3.5 months to deliver. The most amazing part is that they did not charge me a dime until my car was fixed. They basically shielded me from all that mazda nonsense.