San Carlos Auto Repair

The A+ Japanese Team is amazing! They were super responsive even when I reached out after work hours and went over and above verifying that the problem with my vehicle was covered under warranty and then even checked in on me when my car was getting towed to the dealership… my whole family takes their cars to A+! I highly recommend them :)

tl;dr: if you're reading the reviews to try and decide whether to work with A+, absolutely go for it! I'd been putting off taking my car for maintenance for NO idea how long because I know next to nothing about cars and the process freaks me out. But -- and I can't believe I'm saying this -- the experience at A+ Japanese Auto Repair actually makes me look *forward* to my next service. The folks at A+ made the process as painless as possible. The pick-up and drop-off services alone were worth it: efficient, contact-free, and a huge relief so I could do other things instead of riding back and forth in a Lyft (though A+ does offer a shuttle service! That perk is new to me but will definitely take advantage of it in the future!). Everyone I worked with -- Seamus, Eric, and Justin -- was kind and communicative. Seamus in particular walked me through the maintenance report when I was overwhelmed and made it digestible and CLEAR. I did not feel at a disadvantage despite having no background knowledge. Seamus helped me ensure I understood the the results and my options before we discussed next steps. A+ turned a heavily anxiety-inducing task to a pleasant experience. I think I've found my go-to auto shop for as long as I live in the Peninsula!

Great service with excellent performance. Very good diagnosticians.

We felt so confident that they knew how to care for our car and trusted their recommendations. They were communicative throughout the process as we dealt with an attempted catalytic converter theft and gave us a very fair price, so we decided to ask them to conduct a full diagnostic on the car. They assured us that some areas of concern were not needing replacement at this time and recommended others while providing pros And cons of doing so. Easy processes for updates, payment, and pickup