San Carlos Auto Repair

2 stars for recommending many, many services that were not required. Was given a report recommending about 8 separate repair items. I turned down the services and took the vehicle to 2 other mechanics, including the Toyota dealership. Both of the other mechanics said none of A+ Japanese autos suggestions were needed and that all of those items would be normally scheduled at the next factory recommended service interval that is still more than 15k miles away. On top of that, the dealership is actually cheaper for the same services A+ Japanese auto quoted. I’m not impressed with A+ Japanese auto and this is the second time I’ve gotten an oil change there and left feeling like my car is falling apart and in dire need of expensive, crazy number of repairs. Nice try guys, but I’ll go to the dealership with those prices and will stick to the factory recommendations.

This auto repair shop is definitely an A+. Excellent service and all the service advisors are very helpful, friendly and very accommodating. This time Naeem helped me with my car problem. He is absolutely a wonderful person to work with. I highly recommend this auto repair shop.

Jason and Justin are awesome they are so professional and go above and beyond to explain any issues or potential issues. They treat your vehicle as if it were they’re own prized possession. They even help you find solutions if your on a budget. I can express enough gratitude for finding these guys and there shop.

Excellent service and customer service.

Excellent service and customer service.

Excellent customer service

Excellent customer service

They value their costumers . Jason did an excellent job on taking care of what needed to be done . I felt my car was in hands of true professionals . Thank you .

Justin was so awesome and kind. Really had a great experience.

Work done by the guys was good. I had a door issue that the door won’t open when I unlock the car which I did not get fixed as estimate was very high. Somehow the door does not lock anymore (which is bad than it no unlocking from outside) Not happy the way billing was handled and I felt completely misled by Naeem. I was told that the bulb assembly was $530 and that it was expensive part considering it’s an Audi and labor was on top. When the day I was to pick the car, I Naeem told me the total cost was lower since they adjusted the labor further so I payed gladly over phone. I received the invoice by email later and to my shock the bulb assembly was way less costly!! $530 had more than 50% as labor cost!! On top, the inspection cost was added which was supposed to be waived off! Don’t plan to return as my trust is lost in them and would not recommend them either to anyone.