San Carlos Auto Repair

I bought a used 4-runner with 227,000 miles on it knowing full well that it'd need some work. I took it straight to A Plus. Rob and Eric took care of me like I was royalty.Car repair can be frustrating, mostly because so much of it is mysterious to a non-mechanic. But A+ earned my trust immediately by going over what the inspection would cover, sending pictures of everything mid-inspection, telling me why they were looking at what they were looking at, etc etc.A couple times I asked about things (do I need a new starter? Alternator? Tires?). The response was always: "I could sell that to you if you demanded it, but you don't need it. I'm not going to sell you on parts just to sell them".Oh, and they drove me to a nearby shopping center to hang out for a couple hours so I wasn't cooped up in a waiting room. Then, it turned out the truck needed a new transmission... Yikes. I was afraid of that since it was shifting funny on the way down. Rob communicated the issues to me in no-nonsense language (and even some humor, believe it or not), then called around and found a very lightly used transmission for a big discount instead of upselling me on a new one. Then he booked me a rental car at a shop-discounted rate, I was picked up at the shopping center and my truck went under the knife.Now the truck is a dream! It's like new, and I have the piece of mind that there aren't any mysterious problems about to appear. These guys have just earned a lifetime customer. Thank you Rob. Thank you Eric. I'm looking forward to many adventures in my "new" truck.

No question this is the top spot for auto service and repair. Justin was the man that took care of me like I was his only customer. They have a great deal with Enterprise that I got lucky enough to drive a Ford Escape for 30$ a day. By far, however, Justin was the most prominent aspect of this experience as he led the way through the whole thing. Can't say how much I appreciated his effort.

I brought in my car last week for what I thought was a failing transmission- right from the start, I was met with excellent customer service. Rob helped me with my car and found that the issue was actually the computer (a much more affordable fix than a transmission replacement!). He was honest with me about all my options and worked with me on cost. As a young student, cars aren't really my thing, but I felt like everyone at A+ auto was friendly, honest, and hard working. I didn't feel like I was being duped and knew I could trust them to help me with my car without overcharging or upselling me into parts or labor I didn't need. They even had a convenient shuttle service that took me to work and picked me up that afternoon when my car was ready. After looking over my car, they even washed it. I would definitely recommend this place to anyone!

A+ Japanese has been servicing all four of my family's vehicles for a few years now. They have maintained my Honda Ridgeline since it was brand new. We also have a Mitsubishi, a Subaru, and a Toyota, so they do it all. A+ has a very skilled and knowledgeable staff, great service, and perform excellent work for a fair price. Rob, the service adviser, provides true customer service. He is quick to get you in and out, and always set me up with a ride with their free shuttle service. He is in constant communication with the status. When appropriate, Rob spends the time to educate and explain the services performed. He is also a true gear-head. If you have time, ask him about his Cougars. As an engineer, I appreciate their thorough diagnostic and troubleshooting. This means that they will perform only necessary services, and replace parts only when required, and you can be confident that it is truly fixed. Rob is honest, and will say they will monitor the situation until the next check-up. So when they do make a recommendation, you can trust that it is for the continual smooth operation of your vehicle. This saves me money, and time that my car is at the shop. Also, I have noticed recently that they have been very busy. This is good because others in the community are seeing their value and using their services. This is akin to walking into a busy restaurant, and you know the food will be good there. However, they are never too busy to help you if it is an emergency. Lastly, I track my car at High Performance Driving Events (HPDE), and I trust them that it is ready for each event. If you are looking for an auto repair shop, give them a chance to win your patronage, and I am sure you will be glad you did.

Customer service was great, I brought my chevy tahoe for much needed service repairs and A+ took care of everything within a two day window. I would recommend them for your next routine check or service.

I brought in my car last week for what I thought was a failing transmission- right from the start, I was met with excellent customer service. Rob helped me with my car and found that the issue was actually the computer (a much more affordable fix than a transmission replacement!). He was honest with me about all my options and worked with me on cost. As a young student, cars aren't really my thing, but I felt like everyone at A+ auto was friendly, honest, and hard working. I didn't feel like I was being duped and knew I could trust them to help me with my car without overcharging or upselling me into parts or labor I didn't need. They even had a convenient shuttle service that took me to work and picked me up that afternoon when my car was ready. After looking over my car, they even washed it. I would definitely recommend this place to anyone!

A+ Japanese has been servicing all four of my family's vehicles for a few years now. They have maintained my Honda Ridgeline since it was brand new. We also have a Mitsubishi, a Subaru, and a Toyota, so they do it all.A+ has a very skilled and knowledgeable staff, great service, and perform excellent work for a fair price.Rob, the service adviser, provides true customer service. He is quick to get you in and out, and always set me up with a ride with their free shuttle service. He is in constant communication with the status. When appropriate, Rob spends the time to educate and explain the services performed. He is also a true gear-head. If you have time, ask him about his Cougars.As an engineer, I appreciate their thorough diagnostic and troubleshooting. This means that they will perform only necessary services, and replace parts only when required, and you can be confident that it is truly fixed. Rob is honest, and will say they will monitor the situation until the next check-up. So when they do make a recommendation, you can trust that it is for the continual smooth operation of your vehicle. This saves me money, and time that my car is at the shop.Also, I have noticed recently that they have been very busy. This is good because others in the community are seeing their value and using their services. This is akin to walking into a busy restaurant, and you know the food will be good there. However, they are never too busy to help you if it is an emergency.Lastly, I track my car at High Performance Driving Events (HPDE), and I trust them that it is ready for each event.If you are looking for an auto repair shop, give them a chance to win your patronage, and I am sure you will be glad you did.

This auto shop understands customer service. Justin and the whole team are very professional and communicative. I was given a ride to work and received several pleasant calls. The work was done on time, and the car was spotless.

I was referred to Justin at A+ Japanese Auto Repair to look at the A/C on my car. Justin was very attentive and professional in reviewing our maintenance needs and additional recommendations. There was never any pressure for any unwanted maintenance or repairs outside of what we brought our car in for, however the thoughtfulness and explanations provided persuaded me to accept many of the recommendation. The quality and service delivered exceeded expectations and everyone had a smile when we picked up our keys. Thank you Justin! You are our repair shop of choice!

Justin Mills went above and beyond my expectations. I have always been skeptical with anyone touching my Landcruiser other than me and I found myself without much time to do a major overhaul service such as the timing belt and coolant system. A+ Japanese Auto Repair was a top-notch, professional outfit that re-instilled confidence and did a superb job!