San Carlos Auto Repair

The car wash was a really nice touch. I thought I needed just an oil change. Also had to replace a part that wasn't very expensive. I thought sluggishness was due to age but the car drives better now! Can't believe other mechanics hadn't noticed.

A+ Japanese Auto was great. My son who drives our 2007 Honda Civic complained about the brakes squeaking. The last time we took the car into the dealership last summer they stated that the front brakes pads ha 3-4 mm of life left so I assumed we needed new brakes. After A+ performed a thorough inspection on the brakes they said the car still had 6mm left on the pads and the pads did not need changing. This saved us $215 + so we were pleased. Since the car was in the shop they recommended we change out the power steering fluid, which we did. They also honored the $25 coupon for labor for labor work over $125.

Finally an auto place that I feel I can trust when it comes to giving my car that A1 TREATMENT. Nieem was super helpful in giving me all the info I needed as well as giving me an accurate estimate over the phone. NIEEM's customer service was top of the line as well as the other guys in the office. They made me feel comfortable and made sure I knew exactly how the process worked. When it comes to honesty, a fast turnaround, and great customer service I highly recommend this place!!! I will def be coming bk!!!

Everything was taken care of perfectly. A+ has a great team!Justin Mills is a true professional and at the top of his game -Brian, from San Francisco

Top service in every respect. They continue to go above and beyond to please their customers, and my recent service was no different!

I brought my 2006 Toyota Higlander in a few weeks ago - has 99k miles and never had any work done except for oil changes. I knew it was time for timing belt change. Justin Mills went over the car thoroughly and recommended a few other maintenance items such as a new battery/alternator. I decided the battery/alternator could wait. One week later, on a friday afternoon, my battery light went on. I called Justin and he did not hesitate to tell me to come right in. I barely made it there before my car died. I SHOULD HAVE LISTENED TO JUSTIN !!Needless to say I will be a faithful client of A+Japanes. They are great, helpful, friendly and knowledgable

This was my first time here and I am very satisfied with the service I received!

I came here to get several thing looked at on my 02 Volvo as I had just moved to the area and heard a recommendation for A+ Japanese from an employee I luckily happened to run into! They were so welcoming and accommodating. I worked directly with Justin (he is awesome!) He listened intently as I described all the things that could be potentially wrong with my car - I even took one of the mechanics on a test drive so they would be confident they knew the exact things I was talking about when I described them . I left my Volvo with them for the weekend and the following week had received an email complete with photos of parts they believed may need work. I talked with Justin on the phone several times as he ensured I understood the recommended services and he was very patient as I took notes! The photos and explanations made me feel like they were completely honest with me and we were all on the same page ! They helped me fix what we determined was the most important to fix without making me feel pressured to do anything I didn't want to. When I went to pick up my car and it wasn't finished (my fault because I didn't call) they very quickly gave me a ride back to work. I am confident I'd go back for ANY car issues as well as recommend A+ to all people looking for a friendly, thorough mechanic !

Excellent customer service. Honest and friendly folks here. I went in to replace a light bulb (I had brought my own replacement) and Justin had it changed it for free. This is where I will be coming for future service!

I just recently moved to Northern California and had a car issue yesterday on my way home from work on the 880 near Oakland. My car randomly shut off at a stop light and it was the first time I had ever had any issues with my 2009 Ford Escape - I knew of A+ Japanese Auto Repair from a friend who had been there before so i decided to stop in on my way home and explain the issue i had with my car. Once i got there Rob (front desk guy) came to my rescue and treated my car issue as an emergency, called Enterprise and got me a rental within 15 minutes of being there. The Enterprise people were great as well! Rob and the team looked at my car today and he called me twice with updates and once they were finished doing a one over he would let me know when i could come get my car. He called me and said they did not find the glitch that I was potentially having problems with to cause my car to randomly shut off but he assured me that they did a thorough review of it and had 2 different specialists drive it around to check it out. As a young woman, not from this area and needing help fast, i felt very comfortable talking with Rob and Justin and truly felt they were there to help me to the best of their ability. After receiving the rental car for a night and all of today, having them take a look at my car all day today as well and not finding anything wrong with it - I was charged $0 at the end of it. That is true customer service. I would recommend these guys to anyone!!