San Carlos Auto Repair

very friendly and straight up with you. loved the service and customer interactions with all the workers.

I just can't say enough about the professionalism and courtesy we receive from A+. Rob makes it so neasy for us, and the photos they send to talk about issues they find only build the level of trust and confidence. Rob even brough our garbage cans in for us!!!!

A+ Japanese Auto Repair did a great job for me on a busy Saturday. I called them early (ala 7:30am) and was told to bring my car in and they'd assess it. My radiator had a major leak and I had to be back at work at 1pm on that day. I showed up around 8:00am and my car was in the shop within a half hour or so. When I was told that my radiator needed to be replaced, I was almost sure that I would have to devote another day to "the project". A+ ordered the part, put it in, ran a road test, and got me back on the road by 12:30pm. Thanks for great care and attention to my needs. I highly recommend them. They actually care about your safety and well-being!

This is one place I could highly recommend. From the drop off to the pick up, an easy and very pleasant experience. Having experienced many service departments, both dealership and independent, this was the best. Spent little time checking the car in and didn't have to wait all day for it to be finished. The entire group was pleasant, efficient and competent.

A+ Japanese is great. The service is outstanding. Rob is very knowledgeable and helpful. The repair folks are excellent. You will not be asked to do unnecessary work on your car like some shops. Can't go wrong with A+ Japanese.

Fast and efficient; they go the extra mile. We love A+.

Eric, as is true for everyone at A+, is friendly, attentive, professional and customer oriented. We discussed when I needed to replace tires on my 2011 Infiniti, explored three options, then chose one. My car was ready within a few hours, tested, fluids checked and even the wheels cleaned. Then Rob reminded me that the tires may have coatings that could make them slippery for the first 5-10 minutes, and how to manage them. Given that it was raining, it's one more example of how A+ consistently thinks about our experience and needs. Truly first class.

I took my Honda to A+ Japanese Auto Repair this past weekend for the first time and was very satisfied with them. I have been looking for a mechanic I could trust, and now I feel I have found one. Eight months ago, another mechanic told me that I needed new brake pads, which I thought seemed strange, so I didn't have the work done. A+ Japanese Auto said my brake pads are fine. Also, they provide a shuttle service.

I wouldn't expect any less from these folks. It's obvious this team cares about the wellbeing of their customers & maintaining a strong long term business relationship.

I own an aging Honda Prelude 1992 that is approaching 255,000 miles on the odometer. Even though my auto receives regular and outstanding TLC maintenance from A+ Japanese Auto Repair, "parts is parts" and they tend to wear out. I experienced such as event when I was parked in the lot at my local San Carlos bank and the car refused to start. After several attempts, I called A+, spoke to Adam, one of the two wonderful owners and he talked me through several tests. We agreed that I would complete my errands on foot and retest the car. The car was still "uncooperative" and Rob, the very competent and knowledgeable Service Manager, promptly sent out one his crew with a battery charger to test my vehicle. It wasn't the battery, and the wonderful crew member (forgot his name!) told me to place the key under the mat, close the door, and drove me home. All of this excellent service occurred on a late Friday afternoon!! My car was repaired on Saturday afternoon, ready-for-pickup! A+ gave me a ride to the shop from my house, and all was well. I will forever remain a loyal customer of A+ Japanese Auto Repair Inc.!