San Carlos Auto Repair

Last week I took a used Honda that I wanted to buy to A+ for an inspection. I can not begin to tell you haow happy I was with the service that I received. The technician that looked at the car (Rob was his name) called me a few hours after I dropped it off to tell me his findings and offer his opinion. He informed me that the car was a salvaged title and that if I bought it I would not be allowed to re-sell it because a salvage title can only transfer owners twice(it had already happened once). He also said the body work they did was some of the worst he had seen and did not trust the cars durability. In addition he found a major water leak in the trunk. With my permission he took the car to a local body shop for a second opinion(this was all done as a courtesy free of charge). The body shop confirmed his earlier concerns and reccomended that I stay away from the car. This extra service went above and beyond anything I ever expected. Not to mention the level of professionalism he used through out the process. In the end despite the fact that if I bought the car they would get all the work that had to be done on it they reccomended that I not buy the car. Now that is honesty not found to often in the auto industry. When given the option of making money or doing right by their customers they chose the high ground and protected me before their bank account. This is a detail that I will NOT forget.As if this was not a great enough experience as it was, the owner(Eric) personally approved a discount on the inspection. This was surely not needed but greatly appreciated. While I listened to the advice given and did not purchase the car, I will be sure that in the future any car I do have will only be serviced by A+. Thank you guys for a little bit of honesty and profesionalism in an otherwise dirty industry!

Everyone at A+ is so friendly, and each of them radiate a natural passion for cars. Every time I come in I know I am being well taken care of and given a very honest idea of what needs to be taken care of! Thank you A+ Japanese, you have made going to the mechanic a wonderful experience!

This is my first experience with a mechanic in California and could not have been better, great service, no hassles and a great price.

Comprehensive exam with crystal clear pictures and explanations of suggested service/repairs. As alway, timely and courteous. All three of our Toyotas get serviced here and I would unreservedly recommend them.

1. They provided car pickup, which makes it so much easier for us to schedule around kids' schedules (school, nap, etc.).

1. They provided car pickup, which makes it so much easier for us to schedule around kids' schedules (school, nap, etc.).2. They called after pickup to confirm our service request.3. They emailed pictures of the service needed, and then called to discuss further.4. They dropped off our car on time, again making it super convenient for us.Service is always friendly, timely and helpful.

It's always a pleasure to visit you guys, knowing that my car has been serviced by people who truly care about it and my safety. Thanks again!

Rob was helpful in keeping me up to date the status of my car. I was able to pick up my car earlier in the day so that I could be on time for my afternoon appointments.

I love this place. They are neat, clean, professional and honest. They will tell you what HAS to be done, what COULD be done. The will never let you drive out of there unsafe...but they give you options. And when you are watching a budget....that is SO helpful!

My aging auto suddenly went from fully functional to a near breakdown state while on my way to work. I placed a frantic call to A+ Japanese Auto Repair, and Rob calmly directed me to park it, and leave the key (in an inconspicuous place).