San Carlos Auto Repair

I had taken my aging 92 Prelude into A+ Japanese Auto Repair several weeks earlier to replace a water pump (and patch some leaks) after the car spectacularly overheated on my way to work one day.

I had taken my aging 92 Prelude into A+ Japanese Auto Repair several weeks earlier to replace a water pump (and patch some leaks) after the car spectacularly overheated on my way to work one day. To my surprise and shock, the car overheated multiple times on a trip from San Carlos to Petaluma over the July 4th holiday and had a major oil leak to boot. Angry and disgusted, I spoke with Eric, one of the owners. He listened and offered multiple ways to assist my getting the car to the shop.Eric and his team spent the next four days investigating (including two long-distance drives) and solving the problem: an old radiator.I very much appreciate their concern and expertise in handling this matter!

Once again, A+ was there when I needed them. Jim took care of my car and me, and we're both back up runningand grinning from ear to ear--yay, A+!!!

Last week I took a used Honda that I wanted to buy to A+ for an inspection. I can not begin to tell you haow happy I was with the service that I received. The technician that looked at the car (Rob was his name) called me a few hours after I dropped it off to tell me his findings and offer his opinion. He informed me that the car was a salvaged title and that if I bought it I would not be allowed to re-sell it because a salvage title can only transfer owners twice(it had already happened once). He also said the body work they did was some of the worst he had seen and did not trust the cars durability. In addition he found a major water leak in the trunk. With my permission he took the car to a local body shop for a second opinion(this was all done as a courtesy free of charge). The body shop confirmed his earlier concerns and reccomended that I stay away from the car. This extra service went above and beyond anything I ever expected. Not to mention the level of professionalism he used through out the process. In the end despite the fact that if I bought the car they would get all the work that had to be done on it they reccomended that I not buy the car. Now that is honesty not found to often in the auto industry. When given the option of making money or doing right by their customers they chose the high ground and protected me before their bank account. This is a detail that I will NOT forget.As if this was not a great enough experience as it was, the owner(Eric) personally approved a discount on the inspection. This was surely not needed but greatly appreciated. While I listened to the advice given and did not purchase the car, I will be sure that in the future any car I do have will only be serviced by A+. Thank you guys for a little bit of honesty and profesionalism in an otherwise dirty industry!

Everyone at A+ is so friendly, and each of them radiate a natural passion for cars. Every time I come in I know I am being well taken care of and given a very honest idea of what needs to be taken care of! Thank you A+ Japanese, you have made going to the mechanic a wonderful experience!

This is my first experience with a mechanic in California and could not have been better, great service, no hassles and a great price.

Comprehensive exam with crystal clear pictures and explanations of suggested service/repairs. As alway, timely and courteous. All three of our Toyotas get serviced here and I would unreservedly recommend them.

1. They provided car pickup, which makes it so much easier for us to schedule around kids' schedules (school, nap, etc.).

1. They provided car pickup, which makes it so much easier for us to schedule around kids' schedules (school, nap, etc.).2. They called after pickup to confirm our service request.3. They emailed pictures of the service needed, and then called to discuss further.4. They dropped off our car on time, again making it super convenient for us.Service is always friendly, timely and helpful.

It's always a pleasure to visit you guys, knowing that my car has been serviced by people who truly care about it and my safety. Thanks again!