Customer Testimonials

Check out what others have to say about A+ Japanese Auto Repair in San Carlos, CA

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Meet Our Customer: Richard C.
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Testimonial Brian O.
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A video of customers talking about why they like bringing their cars to A+ Japanese Auto Repair in San Carlos
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Meet Our Customer Kimberly Dallion
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Meet Our Customer: Martin V.
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Taylor M customer testimonial
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REVIEWS

PLEASE FEEL FREE TO CHECK OUT WHAT OTHERS HAVE TO SAY ABOUT A+ JAPANESE AUTO REPAIR IN SAN CARLOS, CA.

From 68 reviews
mela n
mela n

Excellent service!

via Google
Donald Fong
Donald Fong

A+ always takes care of the maintenance on my Lexus. Robert is great to work with and takes the time to discuss the different options based on the work that needs to be done. His communication is timely and detailed giving me a piece of …

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via Google
Annabelle Day
Annabelle Day

I didn’t realize how poorly my car was running until after I got her back. They did an exceptional job at looking throughly over and servicing my cars needs. I’m very happy and confident with the work that A+ Auto Repair did.

via Google
Jaehyuk Lee
Jaehyuk Lee

I had a wonderful experience with the team. They were not only kind but also took the time to explain everything in great detail. The consultants were both humorous and respectful, making the entire conversation enjoyable. As mentioned, …

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via Google
Tim Murphy
Tim Murphy

I dropped in on a random Friday to get my daughter’s car serviced and checked out. I’d already been turned down by a different shop but Justin took the car right in, got me a ride home, serviced the car and gave a complete and fair …

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via Google
Mary Bartnikowski
Mary Bartnikowski

Absolutely love working with A+ Auto. This is the 2nd big repair they have done on my van and I trust them completely with their excellent work, communication and customer service. If you’re wondering about taking your vehicle to them to …

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via Google
Gary Selick
Gary Selick

Yes, the team at A+ services your car. I tell you exactly what your car needs, and what it doesn’t need. They take care of your car as if you are part of a close knit family. What you get out of this is not only a service car, but more …

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via Google
Mitchell Buyson
Mitchell Buyson

A+ Japanese Auto Repair truly lives up to its name with top-notch customer service and quality care. Elaine was incredibly friendly and took the time to fully understand my concerns before any work began. I needed help with my low-beam …

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via Google
Ed Clavel
Ed Clavel

Great service and follow up. Easy to work with. The only minor thing, they forgot to add a part cost to the quote. It wasn’t to expensive and they added additional savings for the error. Over all, great service!

via Google
Tracy Massaro
Tracy Massaro

Great car service, the best customer service , very responsive. I 100% trust them .

via Google
lowell nogle
lowell nogle

Have been taking my cars to A+Japanese Automotive Repair for 14 years. Always been excellent service and honest advice on need repairs. Highly recommended.

via Google
Jason Yano
Jason Yano

They are great! I recently brought my Subaru in for servicing due to rat damage. They worked diligently with the insurance company and kept me in the loop.

Response from business owner

Hi Jason,

Thank you so much for your wonderful 5-star review! We’re glad we could help with your Subaru Forester and that you had a smooth experience, especially with the insurance process. Dealing with the insurance company and rodent damage like that can be stressful, and we’re happy to have been able to assist you every step of the way.

Your trust in our team means a lot, and we always strive to keep our customers informed and ensure their experience is as seamless as possible. If you ever need anything else in the future, we’re here to help!

Thanks again for choosing A+ Auto Repair. We wish you all the best moving forward!

Best regards,

Elaine H.

650-480-0805

via Google
Herb Verse
Herb Verse

I am a senior with many car years behind me. I have always taken my cars before to the dealers for service. This is my first experience outside that network and I couldn't have been more pleased. These guys are responsive, know what what …

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Response from business owner

Hi Herb,

Thank you so much for your kind 5-star review! We’re honored that you chose A+ Auto Repair for your 2020 Jeep Grand Cherokee, and we’re thrilled to hear that your experience exceeded expectations. It’s especially rewarding to know that we could offer you both great service and significant savings compared to the dealership.

We take pride in providing knowledgeable, responsive, and affordable repairs, and it’s great to hear that you felt confident with our work. We’re so glad to have earned your trust, and we look forward to being your go-to choice for future auto repairs.

Thanks again for your kind words, and please don’t hesitate to reach out if you need anything in the future!

Best regards,

Robert M. – Service Advisor

650-480-0805

via Google
Hans C. Schellenberg
Hans C. Schellenberg

A+ is one of the best repairs shops for Japanese Cars in the Bay Area. Good customer communication, no upselling, they are very good at determining when maintenance is actually necessary, I trust them 100%.

Response from business owner

Hi Hans,

Thank you so much for the fantastic 5-star review! We're thrilled to hear that you had a great experience with us and that you trust our team to take care of your 2011 Honda Pilot. We take pride in providing honest, reliable service, and it means a lot to know that our communication and approach to maintenance made a positive impact on you.

Your feedback really encourages us to continue doing our best for every customer. If you need us to pick up or drop off the vehicle next time from Redwood Shore or from your work, it's included!

We look forward to helping you keep your Pilot running smoothly for many miles to come!

Thanks again for choosing A+ Auto Repair – we truly appreciate your trust and support!

Best regards,

The A+ Auto Repair Team & & Robert!

650-480-0805

via Google
John Thomas
John Thomas

I thought I would try them after so many great reviews

Brought my CRV in to fix a flat tire

They explained in detail how they would fix it

$79 and ready in 30 minutes

I went to pay and they told me happy Thanksgiving and it’s free

My new …

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Response from business owner

Hi John,

Thank you so much for the amazing 5-star review! We're thrilled that you decided to give us a try, and we're so glad to hear you had a great experience with your CRV tire repair. It’s wonderful to know that you appreciated the detailed explanation and fast service. We’re especially happy that we could surprise you with a Thanksgiving gift—it’s our way of showing appreciation for great customers like you!

We’re honored to be your go-to shop for your Honda, your wife’s Subaru, and your Porsche!

Looking forward to taking care of all your vehicles in the future. Thanks again for your kind words, and have a fantastic holiday season!

Best,

The A+ Japanese Auto Repair Team

via Google
Kenneth Voorheis
Kenneth Voorheis

I feel like my car is well cared for here and that is a comforting thought.

Response from business owner

Kenneth,

Thank you so much for the 5-star review!

We're so glad to hear that you feel your Subaru was well cared for with us—that's exactly the kind of experience we strive to provide!

Your trust and peace of mind mean a lot to us, and we’re always here to make sure your vehicle gets the attention it deserves. We look forward to continuing to take great care of your car in the future!

Thanks again for your kind feedback!

Best,

The A+ Auto Repair Team

Co-Owner

Eric S.

650-480-0805

via Google
Amanda Tobin
Amanda Tobin

Everyone at this repair shop is wonderful and they are experts on great customer service. Elaine, Cynthia and Robert made my visit pleasant. They did an exemplary repair on my Nissan. The documentation of the problem and how they were …

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Response from business owner

Hi Amanda,

Thank you so much for the fantastic 5-star review! We're thrilled to hear that you had a great experience with Elaine, Cynthia, and Robert, and that they helped make your visit pleasant. It’s always our goal to provide top-notch customer service and clear communication, so we’re glad the documentation of the repair helped put your mind at ease.

We truly appreciate your trust in us for your Nissan, driving from San Mateo, and we look forward to seeing you again for routine maintenance or any future needs.

Thanks again for your kind words and for choosing A+ Auto Repair!

Best,

The A+ Auto Repair Team

650-480-0805

via Google
Vince Ticoulet
Vince Ticoulet

This team works with and for you. I’m never going anywhere else.

Response from business owner

Hi Vince,

Thank you so much for the 5-star review! We truly appreciate your kind words. It’s been a pleasure working with you on your 2015 Toyota 4Runner, and we’re thrilled to hear that you’re happy with the service. Our team always strives to go above and beyond for our customers, so it means a lot to know that you trust us for all your auto repair needs. We look forward to continuing to take care of your vehicle in the future!

Thanks again for your support! (also Rob says hello and thank you so much for the review!)

Best,

The A+ Auto Repair Team

via Google
Jason Marley
Jason Marley

The best customer service hands down. Its not even close

Response from business owner

Thank you so much for trusting us with your BMW service and repair! We're glad to have had the opportunity to assist you, and we're excited to get everything wrapped up for you. We’re confident you’ll be pleased with the results, and we’re looking forward to getting your vehicle back to you in great condition.

Thanks again for choosing us – we appreciate your business! I will make sure I share this review with Justin as well!

Best,

Eric S

Co-Owner

A+ Auto Repair

650-480-0805

via Google
Donna Cohen
Donna Cohen

Over the years been taking my car(s) to A+ Japanese Auto. Repairs are done, I'm made aware of any other issues to be addressed in the future & I drive away feeling like my car is brand new again. Always professional, friendly & willing to …

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Response from business owner

Donna!

I think you might be one of our longest running client at A+!! I remember when I was just starting at the shop and working with you. It's been close to 20 years!

Thank you for the amazing 5-star review! We truly appreciate your loyalty and trust over the years. It’s fantastic to know that you’ve consistently had a positive experience with us, and that your car feels like new after every visit. We’re committed to providing professional, friendly, and transparent service, so your feedback means the world to us.

We’re grateful for your recommendation and are always here to assist with any future needs.

Thanks again for choosing A+ Japanese Auto!

Co-Owner

Eric S.

A+ Auto Repair

650-480-0805

via Google
Krissie Dempsey
Krissie Dempsey

Always great work and fair prices

Response from business owner

Hi Krissie,

Thank you so much for the 5-star review, Kristine! Justin and all of us truly appreciate your kind words. It's great to hear that you’ve been happy with the work we’ve done on your 2017 Infiniti QX30, and we’re glad to know that you find our prices fair.

We always strive to deliver both quality and value, and your feedback means a lot to us. If you ever need anything in the future, we're here to help!

Thanks again for your continued trust!

Eric S.

Co-Owner

650-480-0805

via Google
Jennifer Mark
Jennifer Mark

A+ Japanese Auto Was wonderful from start to finish. Elaine kept me notified throughout the whole Repair process on my 2014 Prius V.

That’s great customer service, I highly recommend this repair shop.

Response from business owner

Jennifer and Mark!

Thank you so much for the fantastic 5-star review!

We’re thrilled to hear that you had a great experience with us from start to finish. Elaine and the team are dedicated to providing excellent communication and top-notch service, so it's wonderful to know that you appreciated that throughout your repair process.

Your recommendation means the world to us! If you ever need anything in the future, don’t hesitate to reach out. Thanks again for choosing A+ Auto Repair!

Eric Sevim

Co-Owner

650-480-0805

via Google
Roger Woo
Roger Woo

I found them about 4 years ago, and let them served my MBZ several times. I will also let them serve my Cadi when it’s time.

I feel good about them and car driving very well after service.

I will recommend them to everyone of my friends.

Response from business owner

Roger,

Thank you so much for your thoughtful review! We're thrilled to hear that you've been pleased with our service over the years and that your MBZ and Cadi are driving well after our work. It’s always great to know that our customers feel confident recommending us to their friends. We truly appreciate your trust and look forward to continuing to take care of your vehicles! If you ever need anything in the future, don’t hesitate to reach out. Thanks again for your support!

Eric S.

Co-Owner

A+ Auto Repair

650-480-0805

via Google
Jackie Ajoux
Jackie Ajoux

It's rare to receive service where you feel cared about. I was appreciative of the service end to end – easy to book, the people we met who helped us service our car were kind and open to our request for a maintenance inspection before we …

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Response from business owner

Subject: Thank You!

Hi Jackie,

Thank you so much for your kind words! We are incredibly grateful for the time you took to write us a review.

If you have any friends or family who might be interested in our services, we would love the opportunity to work with more clients like you!

Our top priority is providing high-quality auto repair, closely followed by ensuring that our clients have the best possible experience. We are thrilled to hear that you enjoyed the booking process, the quick turnaround, and the seamless pickup.

As the holidays approach, we wish you a wonderful time ahead! If you plan to drive out of town, please feel free to stop by for a complimentary vehicle check-up. We'll review your lights, fluids, and tire pressures to ensure everything is in good shape before you go.

Wishing you all the best,

Eric Sevim

Co-Owner

A+ Auto Repair

650-480-0805

via Google
Shannon DeChaine
Shannon DeChaine

I have been using A+ Japanese car repair for years, and I recommend them to all my friends! I always feel really taken care of – the service is attentive, fast and thorough.

Response from business owner

Subject: Thank You for Your Continued Trust

Good morning, Shannon,

Thank you for trusting us with your Acura and, more recently, your Toyotas over the years. We appreciate that you travel from Belmont to our auto repair facility, knowing you have other options for repair shops. We are committed to continuously improving our customer service and delivering high-quality auto repairs!

We truly value your ongoing recommendations of our shop to your friends.

As the holiday approaches, we wish you a wonderful time ahead. If you plan to drive out of town, please feel free to stop by for a complimentary vehicle check-up, including a review of your lights, fluids, and tire pressures, before you go. You can always connect with Justin or any of us and we will take great care of you.

Wishing you all the best,

Eric Sevim

Co-Owner

A+ Auto Repair

via Google
Matthew Gray
Matthew Gray

Another great seasonal service by A+! Thorough inspection, great communication and fair pricing.

Response from business owner

Matthew, Thank you again for your kind words. We will keep doing our best work for you and your vehicle when you come in!

All the best – Eric S. Co-Owner

via Google
Sue Bonfiglio
Sue Bonfiglio

Excellent service, beyond expectations. Very considerate with call back information. Offered to pick me up and/or drop off. Would highly recommend them.

Response from business owner

Hi Sue and Sebastian,

Thank you for trusting us with the service of your Mazda CX-5. We hope you both are enjoying how well the vehicle drives.

Wishing you a wonderful Thanksgiving! We look forward to assisting you again the next time you need service at A+ Auto Repair.

Best regards,

Eric S.

Co-Owner

via Google
Fils Moise Cilonda
Fils Moise Cilonda

My wife and I want to show profound gratitude and appreciation to this wonderful and amazing woman, ever since the pandemic things have always been very difficult for me and my family, I lost my job during the stay at home and it was very …

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via Facebook
Suza Lord
Suza Lord

Hello friends, Instead of going for a loan I decided to invest in Bitcoin and Forex trade with Mrs. Claudia Taylor , after I've read so many good reviews about her. I'm glad to tell you that she is the only legit trader I know. You can …

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via Facebook
Suzy Risso
Suzy Risso

I love that they pick ur car up during Covid. I would like to make it for good it helps me out. Justin is very good they know ur car well and go out of their way to do there very best. Manny is a pleasure to work with he picks ur car up. …

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Response from business owner

Thank you so much for working with us Suzy! We are glad that you have taken advantage of the free pick up and delivery. It’s so robust now and clients like you are truly enjoying that convenience! – I will share your comment with Justin and Manny!

via Facebook
Brian R
Brian R

Justin was great to work

Paul K
Paul K

It is my fine good fortune to be your customer 👍 Happy Holidays to you all, and special thanks to Ace and Jason for being Maestros for my Miata! 🏎️😄

Suzanne A
Suzanne A

Thank You for helping me with the maintenance on my car, I really appreciate it

Doreen Walker
Doreen Walker

Always great and friendly service!

Response from business owner

Thank you so much! 😄👍🏻🚘

via Facebook
Camas Steinmetz
Camas Steinmetz

These guys – and Justin Mills in particular – are the absolute most professional, trustworthy, customer service oriented individuals I have frankly ever encountered in any business. I starting bringing my Toyota Highlander to them for …

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Response from business owner

What a wonderful review! Thank you, Camas, for allowing us the opportunity to serve you and your Toyota Highlander. It is truly a pleasure. 😄👍🏻🚘

via Facebook
Satoshi F
Satoshi F

Thank you for your great repair!

I truly appreciate your help and good work!

Will continue to visit you again

Thomas M
Thomas M

Thank you for doing such an incredible job, for the lyft service, loaner car, and the very fair service price. I am very impressed with the whole experience. Also, a huge shout out to Seamus for all his help and courteous service!

Alex & Jenna R
Alex & Jenna R

You guys are the best ! Thank you!

Alexia B
Alexia B

Just a note to say THANK YOU again for keeping my 2003 Infiniti FX45 purring, and for everyone there understanding how awesome the vehicle is and why I want to save it for as long as I can. I picked it up today and it's running like a dream…

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Ian R
Ian R

You guy's are the best. I will write a detailed 5star review for you and personally thank any and all employees there. You went above and beyond for a 21 year old Toyota owner. That's class

Crystal L Rodriguez Donis
Crystal L Rodriguez Donis

I absolutely love this shop.they are very easy to work with,I have never trusted a shop including the dealership do to bad experience,I trust this team hands down, Justin is amazing to work with and will let you know what needs to be done …

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Response from business owner

Thank you so much, Crystal! Much appreciated. 😄👍🏻🚘

via Facebook
Tom J
Tom J

Thanks again as usual. We always enjoy your concern and care with our truck. Thanks MFTJ.

Rhonda Watts
Rhonda Watts

I took my 93 RX-7 to Justin & Jason. Amazing job, kept me involved at all times and I am beyond happy with the results. Thank you guys for getting my Baby healthy again.

Response from business owner

Thank you, Rhonda, for placing your trust in us. 👍🏻😄🚘

via Facebook
Danny/Angie K
Danny/Angie K

Just want say that I trust my care care to you and no one else.

Anonymous
Anonymous

Thank you for EXCELLENT service and support. Everyone at A+ Japanese Auto is friendly, ready to help and knowledgeable. It is a pleasure to do business with such a company. They go above and beyond just plain service!!

Tim C
Tim C

Shout out to KC for making delivery and drop off super easy

Silverfox Woo
Silverfox Woo

They are reliable and trustworthy. From beginning to the end, Justin has provided the professional services. He contacted me at earliest possible time, replied my phone call prompt, explained the procedures and the fees, arranged a rent …

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Response from business owner

We are happy to serve! Thanks for placing your trust in us. 😄👍🏻🚘

via Facebook
Andrew S
Andrew S

........I would like A+ to service my car from now on. Thanks again for the excellent work. You guys are the best!

Stephen Burtis
Stephen Burtis

Hats off to crew at A+!

thanks Jason and Mike! I was on a very tight budget for needed repairs to my 96 cheyenne 4x4 and they went above and beyond. im very happy. God bless you guys.

Response from business owner

Thanks, Stephen! We’re always happy to help. Have a great weekend!

via Facebook
Ira & Jenny F
Ira & Jenny F

Thank you folks for the great work as always!!!!

Kathy K
Kathy K

always feel my vehicles get the best care here! thx

Christian C
Christian C

Great service and my car feels like new. The power and acceleration is back

Awesome service

Noy P
Noy P

Thank you Naeem and the Team! You guys rock and I appreciate y'all!

Anthony M
Anthony M

You guys are fantastic!! And thank you!!

Jim Hahn
Jim Hahn

They get it right and they are honest with you. They also listen which is hard to find in a mechanic.

via Facebook
Ajay B
Ajay B

Thank you Naeem, Jason, Douglas And Justin. I truly appreciate the care, detailed assessment and the repairs you performed on my vehicle. I look forward to working with you in the future. Stay healthy and safe during this pandemic.

Rigoberto Muñoz
Rigoberto Muñoz

Recomiendo este tayer por el amor de mi vida

Response from business owner

Thank you! 👍🏻😄🚘

via Facebook
Yvette Car
Yvette Car

Justin is great! I love knowing that he is honest and I feel safe and not taken advantage of . Great service!! Thank you

via Facebook
Abri H
Abri H

Thank you so much! You all were great to work with!

Linda Garratt Slezak
Linda Garratt Slezak

A+ truly gets an A+. Their service is unbelievable. Justen is wonderful, like having a personal assistant! I have always been happy with them.

Response from business owner

Thank you so much, Linda! Your feedback means the world to our team. 👍🏻😄🏆💯

via Facebook
Anonymous
Anonymous

Justin thank you for the superior service you provided.

Daniel M
Daniel M

Thanks again I will def bring my vehicle back

Mackinnon Ross
Mackinnon Ross

I love A+, they are very transparent and always make sure I am in the loop about everything. I feel like my car is being well taken care of and always drives so well after a visit to A+! Thanks!

Response from business owner

Thanks, Mackinnon, for the wonderful feedback! We appreciate your trust and support. 😄👍🏻🚘

via Facebook
Fabian I
Fabian I

Thanks guys for the great work. I've finally found a shop that understands how much I value my 3rd gen and did a clean job with care.

Hanna H
Hanna H

Thank you for your hard and thorough work!!!

Deirdre O'Reilly Marblestone
Deirdre O'Reilly Marblestone

A+ truly provides just outstanding service! They are far superior to any other mechanic I have had my cars taken too. You will be grateful if you use them!

Response from business owner

Thank you so much, Deirdre! You’re the best!

via Facebook
Neil L
Neil L

Thank you so much, Doug you were amazing and felt like I was back in my small town of Stafford Virginia dealing with you and A+.

Jim & Megan M
Jim & Megan M

Thank you! We always have a great experience working with your team.

Abhi S
Abhi S

Thank you for all your effort in getting my car fixed and dealing with AAA on my behalf. It was truly amazing dealing with your auto shop.

Dave Jorgensen
Dave Jorgensen

These guys are proactive with solid solutions resolving obscure issues (error codes unhandled by other shops) on my old (2007) Prius. At ~300K miles and still going strong.

Response from business owner

That’s great to hear! Thanks for placing your trust in us. 👍🏻😄🚘

via Facebook
Thomas Tobias
Thomas Tobias

Jason and Justin are awesome they are so professional and go above and beyond to explain any issues or potential issues. They treat your vehicle as if it were they’re own prized possession. They even help you find solutions if your on a …

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Response from business owner

Thank you so much, Thomas! We are grateful you found us! 😄🚘👍🏻

via Facebook
Bryan Ocumen
Bryan Ocumen

A+Japanese auto repair shop is good place for your car repair because they have an excellent customer service and they have professional mechanics to repair your car last month they do excellent job for my 2007 Nissan versa hatchback s …

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Response from business owner

Thank you! Your great review makes our whole team so happy to serve. 😄👍🏻🚘

via Facebook
Li-Wha Chen
Li-Wha Chen

Their service and quality are great. Jason is awesome, always takes time to explain what needs to be done, what is recommended and reasons. I’ll definitely go back again.

Response from business owner

Thank you so much! We look forward to seeing you again at the next service. 😄👍🏻🚘

via Facebook
Damarcus Harris
Damarcus Harris

If you need a trustworthy mechanic 🧰 this place is grate Friendly, Trustable staff ( THAT’S HARD TO SAY THESE DAYS) I found them just out of no where maybe it was meant to be but I’m glad I did. Trust me people if you need some good …

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Response from business owner

Thank you so much, Damascus! Your high praise means a lot to our team. 👍🏻😄🚘

via Facebook
Angela Carter
Angela Carter

Would highly recommend. The was the first time I used a non-Infiniti dealership for service. And I was not bit disappointed, in fact, received better service and with professionalism and warmth.

Response from business owner

Thank you so much, Angela. We are thrilled you’re happy with our service experience. We look forward to seeing you again when you need us. 👍🏻😄🚘

via Facebook
Tikki Willis
Tikki Willis

Fast, quick and reliable!

via Facebook
Gavin Sierra
Gavin Sierra

Justin and his crew are amazing. They simply lay out exactly what needs to be done and what the price will be. I recently came in for a $5000 work up on my 2008 infinity coupe which had been seen by other mechanics for a very diffcult fix. …

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Response from business owner

Thank you so much! Your kind words have made our whole week. 😄👍🏻🚘

via Facebook
Jackie Smith
Jackie Smith

Just dropped my car off Sunday night and it’s all done! I had the break system checked and fixed. I always have peace of mind that I’ve received the best prices and the absolute best service. Justin always makes sure I’m treated like I’m …

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Response from business owner

Thank YOU, Jackie, for placing your trust in our auto repair team. We appreciate you and look forward to seeing you next time.

via Facebook
Katie Bracco Comfort
Katie Bracco Comfort

Justin always treats us like family. Thank you for your service!

Response from business owner

Hello Katie! You are like family, and know that I will always go the extra mile to make sure your experience is smooth, and easy! Thanks for being a part of our A+ Japanese Auto Repair Family! Your Service Advisor, Justin Mills 650-946-1856 www.aplusjapaneseautorepair.com

via Facebook
Anthony Marcos
Anthony Marcos

I have been using A+ Japanese for my cars services for more than 12 year. They are honest and reliable. A+ Japanese Auto always takes great care of me and my cars... I trust and recommend them.

Response from business owner

Hello Dr. A! Thank you for your trust and support! We will always strive to exceed expectations, and will maintain our diligent service for years to come! Enjoy the drive in your awesome Infiniti! – Your Service Advisor, Justin Mills

650-946-1856 www.aplusjapaneseautorepair.com

via Facebook
Kelby Pavey
Kelby Pavey

This shop is the best one I’ve ever taken my vehicle too. They do an amazing job of checking out my vehicles and follow up with phone calls telling you when you can pick up your vehicle, etc.

I’m overall extremely satisfied with this place…

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Response from business owner

Thank you so much, Kelby! We appreciate your support. 👍🏻😄🚘

via Facebook
Ross Allen
Ross Allen

Jason Burtis knows his business and what exactly customer service truly means. I have known Jason for close to 15 years and I come to trust him with the care of not only my car but the rest of my family's vehicles as well as recommending …

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Response from business owner

Thank you for the high praise, Ross! We appreciate your ongoing support. 👍🏻🚘❤️

via Facebook
Dustin Hatcher
Dustin Hatcher

I went to A+ Japanese Auto Repair based on a recommendation and I was utterly shocked how awesome they were to work with on getting my cars repaired. Jason is the service advisor I mainly dealt with but, I also spoke to a couple of other …

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Response from business owner

Thank you so much for the high praise, Dustin! We appreciate the opportunity to serve and look forward to seeing you again. :-)

via Facebook
Jo Scott
Jo Scott

Awesome customer service. Naeem is my customer service rep. He talks and explains what needs to be done.

Response from business owner

Thank you so much, Jo! :-)

via Facebook
Maryann Remy
Maryann Remy

I've never had such great customer service before. I called the shop weeks ago and first talked with Jason. I called asking for a quote to fix my car engine and understandable couldn't get a quote that easily since a lot of factors go into …

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Response from business owner

Thank you so much, Maryann! 😄👍🏻🚘

via Facebook
Umut Ozertem
Umut Ozertem

Excellent service here. I worked with Justin. They fixed my car very nicely, Justin did all the communication with the insurance company, and he offered a loaner car during the repairs (which was really a relief, since insurance denied …

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Response from business owner

Thank you so much for the heartfelt review! We appreciate you and look forward to seeing you at the next service. :-)

via Facebook
Just Nnenna
Just Nnenna

I’m happy to bring my car here because they always take care of it and go above and beyond. The team of men are great and very hospitable. They take their customer service very serious. I give them an A+ 🙌🏾

Response from business owner

Thank you!

via Facebook
Kriselle & Jonathan L
Kriselle & Jonathan L

You guys were great – thanks 👍

Brian Kinni
Brian Kinni

I have been working with Jason on both my Subaru and Toyota through a multitude of services. Customer service has been excellent. He has always kept me well informed and been prompt with responses. Having a direct line of communication …

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Response from business owner

Thanks for the positive feedback and support, Brian! 🚘👍🏻😄

via Facebook
Octavio Vazquez
Octavio Vazquez

Justin Mills

was very helpful in every aspect of make costumer number 1 priority trying all the way to save as much posible on your repairs and gave me as much information posible to make me understand the needs of my car repairs thanks …

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Eric Armstrong
Eric Armstrong

Awesome service, great results. Jason was spectacularly helpful. They worked with me, and got the job done. My beloved Mazda van is running better than ever!

Response from business owner

Thanks, Eric! We appreciate the opportunity to serve.

via Facebook
Cathy T. Wong
Cathy T. Wong

Jason was so very helpful! I will definitely recommend you. A+ has an A+ rating from me!!

Response from business owner

Thank you, Cathy! We appreciate your kind words and look forward to seeing you again next time. :-)

via Facebook
Bo Zaw Aye
Bo Zaw Aye

I choose A+ Japanese Auto Repair because of the reviews. I wanted to get my wife's car serviced, and get the broken AC fixed fast, drama free, with little downtime. Booked online and brought the car in the next day. Naeem, my service …

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Response from business owner

Thank you so much! 🚘👍🏻😄

via Facebook
Devon Jonathan Mullane
Devon Jonathan Mullane

Quick, honest, polite, and friendly

Response from business owner

Thank you for your support. 🚘👍🏻😄

via Facebook
Lena T
Lena T

Once again I was most impressed with the excellent service I received at A+Japanese Auto. They are a team of consummate professionals that take great pride in delighting their customers. I highly recommend them.

Elizabeth Grishaw
Elizabeth Grishaw

Service was wonderful! I had a few unexpected delays and the team went above and beyond to ensure I had transportation for work and enough notice. Even scheduled a check-in in 500 miles to ensure the repair was going as expected. Thank you …

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Response from business owner

The pleasure was all ours, Elizabeth. Thanks for coming in to see us. 🚘👍🏻😄

via Facebook
Marsa Hollander
Marsa Hollander

Love these guys! I feel they were honest and upfront with me.

Bonus was my Uber to work after dropping off my car was on them!

I highly recommend A+ Japanese Auto Repair. They will be taking care of my car from now on!

Response from business owner

Thank you so much, Marsa! Have a fabulous holiday weekend. 🚘👍🏻😄

via Facebook
Joseph Hansen
Joseph Hansen

Very professional and easy to deal with. So glad we found them!

Response from business owner

Thank you so much for the kind words! Have a terrific holiday weekend! 🚘👍🏻😄

via Facebook
Mike Prozell
Mike Prozell

Always friendly service advisors...

Work done right the first time.

A+ is A+

Response from business owner

Thank you so much, Mike. It's always a pleasure seeing you. Have a super week!

via Facebook
Steve Greig
Steve Greig

Service deserves an A+!! Justin was extremely helpful, polite and efficient in getting me the help I needed for the Honda! I have brought many different cars for service at a lot of different service centers and I can say without hesitation…

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Response from business owner

Thank you so much for the rave review, Steve! We appreciate you for placing your Honda in our care. Safe travels!

via Facebook
5
Google
A+ Japanese Auto Repair, Inc.

I have been going to A+ since 2005 and they have never disappointed me and they have only improved on their Service. I have worked with Justin from the beginning and he is always 100% in all aspects!! I have worked with a couple others as well and they have been great!! I have had my son, MIL, and friend take their cars there as well. I feel confident that the will be honest, detailed, and responsive. Acura RSX, Toyota Tacoma, VW GTI, Subaru, Honda Fit, Honda Civic, Prius, and now a Bolt!!! They ROCK!! I would highly recommend!!

Hi Carina, We really appreciate the continued trust you place in our ability to keep you safe and on the road. It means a lot for you to write this stellar review. Thank you for your business and the 5-stars! -- Justin, Naeem & Jason | 650-946-1856 | www.aplusjapaneseautorepair.com

- A+ Japanese Auto Repair, Inc.
5
Google
A+ Japanese Auto Repair, Inc.

Great service

Thanks for the 5-stars Aditya, we appreciate your business!

- A+ Japanese Auto Repair, Inc.
5
Google
A+ Japanese Auto Repair, Inc.

A+ has successfully diagnosed and fixed multiple tricky problems on my aging car.

It is always a pleasure to work on your Civic, Arjun. Thanks for the 5-stars!

- A+ Japanese Auto Repair, Inc.
5
Google
A+ Japanese Auto Repair, Inc.

Naaem was very professional and on top of everything, called me often to let me know the cost of the part, when it would be in, etc . Very accommodating. Will definitely go back!

Thank you, Reilly! We appreciate you for placing your trust in us, and we look forward to seeing you again at the next service. --Justin, Naeem & Jason | 650-946-1856 | www.aplusjapaneseautorepair.com

- A+ Japanese Auto Repair, Inc.
5
Google
A+ Japanese Auto Repair, Inc.

When it comes to a great reliable service, quality and trust, Hands Down to A+ Japanese Auto Repair!!! Took my car for a BAD CLUTCH, and I meant it was Bad! Thanks to Jasón, Naeem, Justin, and the entire teams of technicians for reviving my car again. My car is back on the road like a brand NEW car!!! Look no further, Go to A+ Japanese auto repair for the wonderful, reliable service. Thank you so much Jasón and team!!!

Thank you, Jose! We are delighted we could make your Honda run great again. Thanks for placing your trust in us. --Justin, Naeem & Jason | 650-946-1856 | www.aplusjapaneseautorepair.com

- A+ Japanese Auto Repair, Inc.
5
Google
A+ Japanese Auto Repair, Inc.

Fantastic, professional service. Justin is extremely competent on the technical side and adds a nice personal touch!

Thank you, Vladimir! It was our pleasure to serve you and your vehicle. Have a wonderful weekend. --Justin, Naeem & Jason | 650-946-1856 | www.aplusjapaneseautorepair.com

- A+ Japanese Auto Repair, Inc.
5
Google
A+ Japanese Auto Repair, Inc.

Those guys are the best. They are so fast and attentive!

Thank you so much! We appreciate the opportunity to serve. Have a super weekend! --Justin, Naeem & Jason | 650-946-1856 | www.aplusjapaneseautorepair.com

- A+ Japanese Auto Repair, Inc.
5
Google
A+ Japanese Auto Repair, Inc.

Great service! Friendly and together and punctual. My experience was and has been good. I trust the quality work. Thanks Naeem!

Thank YOU, Rose, for coming in to see us. It was a pleasure serving you and your Honda. --Justin, Naeem & Jason | 650-946-1856 | www.aplusjapaneseautorepair.com

- A+ Japanese Auto Repair, Inc.
5
Google
A+ Japanese Auto Repair, Inc.

One of the unnecessary repairs I had hoped to get done wound up costing over $2000. Justin was honest about that up front and left it up to me—I declined, of course. This kind of honesty and transparency is refreshing from an auto repair business at least in my experience. Plus, I love the efficiency—my paperwork was handled quickly, Justin got me a Lyft, and I was on my way. He called, as promised, when my car was done. So professional. Love A+ Japan Auto!

Thank you so much, Phyllis, for placing your trust in us. We are thrilled you are happy with our professional service. Have a wonderful week! --Justin, Naeem & Jason | 650-946-1856 | www.aplusjapaneseautorepair.com

- A+ Japanese Auto Repair, Inc.
1
Google
A+ Japanese Auto Repair, Inc.

Called for a quote for some basic maintenance for my vehicle. Guy on the phone was very slick. Quoted me a higher price than dealership! In response to owner, the person on the phone gave a quote for a basic brakes+rotors replacement. Not many variables there -- it is not a complex brain surgery despite what you may personally may believe. Quote was woefully higher than other shops, even the dealer.

Hello remote search, it's our policy to not quote jobs over the phone but instead give a general price range. There are so many variables on car models and even more variables on the vehicle systems themselves (as well as the vehicle condition - ie rust, oil-soaked, etc.) So I wonder if you chose our shop for this review by accident? If it was us, please read on. If you don't mind, please reach out to me at eric@aplusjapaneseautorepair.com - I am one of the owners and I would like to understand a bit more about which service(s) you were looking to get quoted and see if we missed the mark somehow. I am wondering if what the dealer quoted included the same items as our price range? Or what else may have happened?- As always, we appreciate your feedback to help ensure that we can continue to provide our clients with a high level of service!

- A+ Japanese Auto Repair, Inc.
A+ Japanese Auto Repair, Inc. is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call A+ Japanese Auto Repair, Inc. (650) 595-2277 if you have any issues in accessing any area of our website.