San Carlos Auto Repair

Five stars for customer service. Naeem did a great job communicating the updates. Even though we couldn’t get the repair done, it was a great customer service experience.

I enjoyed a remarkable experience with A plus Japanese auto repair! Their overall interaction is very professional. They are courteous, helpful, and very well spoken. The office is very clean and well decorated. When I dropped my car off after hours it was dark. The building was very well lit in front and their sat the drop off box. They called me the very next morning and said that the diagnostics showed coding issues that needed to be looked at by the dealer. They said they would not charge me for the diagnostics and would give me the printout of what their computer found. I will definitely go back. I highly recommend this auto repair shop.

This business is a rare find! My car would not turn on so I called to a Lexus dealership and had to leave a message (during the hours!) They’ve never called me back. Then I looked up local services and found this business. From the first second starting with a greeting, getting into details, making suggestions Jason was on a top of everything. Great job, reasonable price, great customer service! Recommend absolutely 5 stars! Olga

I have been coming here for nearly 10 years. Eric runs a great company, and Justin takes care of me every time I visit. I wholeheartedly recommend this place.

Great customer service

These guys are the best. They take the time to carefully explain what is wrong. They don’t try to upsell you and they are very girl-friendly. I have been taking my Subaru Forresters to them for years.

Justin was very helpful through the diagnostic work on our 2007 Toyota Prius. He explained our options and gave us good direction for next steps.

Great service! Both times I've been in, they have been easy to work with and thorough in the evaluation and repairs. I highly recommend them and will never take my Prius elsewhere.

Great place to take your import vehicle. Staff is very knowledgeable. The front office is great and they really go the extra mile. Jason Burtis is one of the service professionals there, great guy and knows A LOT! They do have courtesy cars which was great because I needed to run. Errands. They kept me updated on everything with my vehicle. I will be back!

Lots of people got good experience at this place. But I have bad one. Ask me to do what the car don't need, which can cost me near 2 grands, but ignore the real issue. I'm quite busy, they kept my cars 3 days and just told me the battery is not good(for the steering issue), i definitely expect more outcome for three days' work, do you really inspect the steering system? For the braking noise issue, they quote 30% more than the other place to replace the pads and rotors, and both use the same OEM parts. I just go ahead to other place to fix it. After left review, the shop manager contacted me to followup this issue. That might be the reason i raise one star for this place. But if you really care about your business, pls care about the customer at first place not afterwards, I may come back next week to see if they can be more serious. Stay tuned, will update later.