San Carlos Auto Repair

Call Us: (650) 595-2277
Mon - Fri: 7:30 AM - 5:00 PM | Sat: 7:30 AM - 12:00 PM

REVIEWS

PLEASE FEEL FREE TO CHECK OUT WHAT OTHERS HAVE TO SAY ABOUT A+JAPANESE AUTO REPAIR, INC.
 
5
Google
A+ Japanese Auto Repair, Inc.

I went in because I needed my brake pads needed changing based on what my dealer said and I had been putting it off for a year. When I went in, they let me know that they would do an inspection on my brakes prior to actually doing them to confirm. They don't have a waiting room and they were really nice and sent a Lyft for me to a nearby Starbucks.After an hour, I got a call letting me know that I actually didn't need my brakes changed and Jason (the mechanic assigned to me) let me know that the brakes were still good for another year and didn't charge me for the service, which was super nice of them. I would highly recommend them because they were honest and just an amazing business. Any future problems I have, I would definitely go back!

Thank you, Shelley! We are so glad we delivered an wonderful customer-service experience for you and we look forward to seeing you when you DO need brake service!

- A+ Japanese Auto Repair, Inc.
5
Google
A+ Japanese Auto Repair, Inc.

Very pleasant experience.

Thanks for coming in to see us, Kenneth. We appreciate you. :-) --- Justin, Naeem & Jason | 650-946-1856 | www.aplusjapaneseautorepair.com

- A+ Japanese Auto Repair, Inc.
5
Google
A+ Japanese Auto Repair, Inc.

A great shop! Jason was amazing to work with. Fast, knowledgeable, and delightful service! Brought in my car for the first time after a different shop couldn’t do the work on my car. Their expertise is super helpful! Thanks guys!

Thank you so much for the kind words. We appreciate you and look forward to seeing you next time. --- Justin, Naeem & Jason | 650-946-1856 | www.aplusjapaneseautorepair.com

- A+ Japanese Auto Repair, Inc.
1
Google
A+ Japanese Auto Repair, Inc.

This review is somewhat late. I had my car brought in a few months ago after experiencing some electrical issues, and although the custom service was great (good salesman talk) the service to my car was just average. I basically paid $900 for to an alternator change (included $60 bucks for serpentine belts since they needed to take them off). Long story short, my car still idled high, but the worst part of it. The pulley that supported the belts was not tighten to spec and it popped off while I was driving. Fortunately, I just got off the freeway when it happened (2 blocks) Otherwise, who know what would have happened. I hate to think about it. In any event, they did a good job of responding the next day by towing my car to the shop and fixing the problem. However, the whole experience left a sour taste in my mouth. I had high hopes for this place. Lots of good lip service, but just average repair service. I talked to a Nissan dealer afterwards who told me I paid way too much. Again, $900 for an alternator change. I should have taken it to the dealership (however, probably would not have gotten a loaner car) Nonetheless, one star represents my experience. Personally, I will never bring another car to this place. I really wanted to like this place but at the end I felt I was just a quick sales flip. I don't hold grudges, but I do believe in transparency, so I already shared this story with my family and many of my friends. Good luck with your car repair needs. God bless.

Kent, your safety is our top priority. We're so sorry that you had a scary experience while driving after we had originally repaired your vehicle. That's why we were happy to tow your car and fix the problem. We apologize if our level of care didn't meet your expectations, and we hope you'll give us a second chance in the future. -Justin, Naeem & Jason | 650-946-1856 | www.aplusjapaneseautorepair.com

- A+ Japanese Auto Repair, Inc.
5
Google
A+ Japanese Auto Repair, Inc.

I had a great experience having my Subaru serviced here. They were affordable, friendly and gave honest no pressure selling. In fact they suggested a more affordable service for my car which saved me hundreds of dollars on top of providing top notch customer service.

Thank you, Courtney, for trusting us with your Subaru. We aim to please and we're glad we could provide such a positive experience for you. :-) --- Justin, Naeem & Jason | 650-946-1856 | aplusjapaneseautorepair.com

- A+ Japanese Auto Repair, Inc.
5
Google
A+ Japanese Auto Repair, Inc.

Due to a series of unfortunate events I had to have extensive repairs done to my truck and was VERY IMPRESSED with the level of professionalism, courtesy and assistance I received from Jason and the Master Technicians at A+ Japanese Auto Repair. They went above and beyond in accommodating a non-scheduled repair and even arranged a ride home for me. As a mechanical engineer and former mechanic I usually perform work on my own vehicle but now I just might leave it to the professionals at A+ Japanese Auto Repair.

Thank you so much for placing your trust in us. We are so happy to hear that our team impressed you and we look forward to seeing you at the next service. If you run into any questions, please give us a call. --- Justin, Naeem & Jason | 650-946-1856 | aplusjapaneseautorepair.com

- A+ Japanese Auto Repair, Inc.
5
A+ Japanese Auto Repair, Inc.

Very honest and great customer service

5
Google
A+ Japanese Auto Repair, Inc.

Jason and team are great! Thanks for your professional and customer support!

Thanks for allowing us the opportunity to serve you and your Honda, Steve. We appreciate you! - Justin, Naeem & Jason | 650-946-1856 | www.aplusjapaneseautorepair.com

- A+ Japanese Auto Repair, Inc.
5
A+ Japanese Auto Repair, Inc.

Great people !! Good experience !!

5
Google
A+ Japanese Auto Repair, Inc.

They diagnosed an electrical problem for me, they diagnosed it for a very low cost considering how involved it was, and charged me what seemed like a fair price for the repair. Good customer service. Would recommend and will return

Thanks for placing your trust with us, John. It was a pleasure serving you and your Toyota. Have a terrific weekend! - Justin, Naeem & Jason | 650-946-1856 | www.aplusjapaneseautorepair.com

- A+ Japanese Auto Repair, Inc.