San Carlos Auto Repair


3856 reviews
(650) 946-1856

2yr / 24,000 Mile Warranty

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Customer Testimonials

Check out what others have to say about A+ Japanese Auto Repair in San Carlos, CA

REVIEWS

PLEASE FEEL FREE TO CHECK OUT WHAT OTHERS HAVE TO SAY ABOUT A+ JAPANESE AUTO REPAIR IN SAN CARLOS, CA.

5
Google
A+ Japanese Auto Repair, Inc.

Thank you for your 5-star rating, Ann Lou! We're thrilled that your experience at A+ Japanese Auto Repair was excellent. If you have any further questions or need assistance, please don't hesitate to reach out to us at (650) 946-1856 or [email protected]. We look forward to serving you again! -Eric, Co-Owner

- A+ Japanese Auto Repair, Inc.
4
Google
A+ Japanese Auto Repair, Inc.

You pay a large premium for the service here. Both my sons think I’m ridiculous spending the premium. Price compare around if you are cost conscious.

5
Google
A+ Japanese Auto Repair, Inc.

Brian, my Service Advisor was helpful and friendly. He clearly explained what services the car needed and was communicative throughout the process. Will definitely return for future car service needs.

Alison, thank you for your feedback!🌟 We're thrilled to hear that Brian provided helpful and friendly service, clearly explaining the car's needs. We pride ourselves on clear communication at A+ Japanese Auto Repair. Please feel free to contact us for your future car service needs at (650) 946-1856 or [email protected]. -Eric, Co-Owner

- A+ Japanese Auto Repair, Inc.
5
Google
A+ Japanese Auto Repair, Inc.

Great place, people and service.

Thank you, Aaron, for the five-star review! We're thrilled that you had a great experience at A+ Japanese Auto Repair. If you need anything in the future, feel free to reach out to us at (650) 946-1856 or [email protected]. -Eric, Co-Owner

- A+ Japanese Auto Repair, Inc.
5
Google
A+ Japanese Auto Repair, Inc.

The service here is top tier. Friendly, professional, transparent, and all work was documented. No surprises! Photos of everything sent to my phone clearly explained the issues with my car and had me feeling completely in the loop and confident with the repairs. Warranties available too. Highly recommend this shop to anyone who is looking for a straightforward and honest experience.

Justin, thank you for your outstanding review! We're thrilled to hear that you had a top-notch experience with us. Our team is dedicated to providing transparent and professional service, ensuring that there are no surprises. It's great to know that our detailed documentation and photo updates kept you informed every step of the way. Should you need any future assistance, don't hesitate to reach out. -Eric, Co-Owner

- A+ Japanese Auto Repair, Inc.
5
Google
A+ Japanese Auto Repair, Inc.

Professional, friendly, and competent. Highly recommend 👍

Hi Sherri, Thank you for the wonderful 5-star review and recommendation! We’re really glad to hear your visit for tires and brake service felt professional, friendly, and competent, that’s exactly what we aim for on every repair! Our team works hard to provide safe, reliable auto repair at a fair price, and it means a lot to know that came through in your experience. We appreciate you trusting us with your vehicle and look forward to helping you again whenever you need us. Warm regards, Elaine, Albert & Brian A+ Japanese Auto Repair, Inc. 📍 780 Industrial Road, San Carlos, CA 94070 📞 (650) 946-1856 🌐 aplusjapaneseautorepair.com

- A+ Japanese Auto Repair, Inc.
4
Google
A+ Japanese Auto Repair, Inc.

Brian is super competent and helpful - great customer service. Charging for initial inspection in full when I paid ~ $1400 for repairs + $170 for oil change is not optimal - should give at least some credit if not full credit to the final bill. Also, adding a full charge for credit card fee (3%) does not seem competitive. So, price is a little high but still a good experience.

Hi Kristen, Thank you for the 5 stars and for mentioning Brian in your review!! He’ll appreciate it. I’m glad the service felt helpful, and I also appreciate your candid notes on pricing. Regarding the inspection, that charge reflects the diagnostic testing, photos, and documentation our technician completes to build an accurate repair plan. That said, I’m going to have Brian take another look at the actual time spent on your vehicle’s diagnosis so we can see if there’s an opportunity to adjust or refund a portion of that cost. We always will be fair and transparent in situations like this, and your feedback helps us keep improving! On payment: the 3% card processing fee is a pass-through charge. We do still offer a few options to help avoid the pass through fee. I hope we communicated that but I will make sure that Brian explains that fairly early in the conversation. We’ll do a better job laying that out upfront. Thanks again for the feedback, it genuinely helps us improve. We plan to review your invoice line by line and see what we can do to help with a future credit! Warmly, Elaine, Albert & Brian A+ Japanese Auto Repair, Inc. 📍 780 Industrial Road, San Carlos, CA 94070 📞 (650) 946-1856 🌐 aplusjapaneseautorepair.com

- A+ Japanese Auto Repair, Inc.
5
A+ Japanese Auto Repair, Inc.

My entire experience was nothing short of amazing. Not that I would wish car issues for anyone, but if you are experiencing anything, this is the place to go. From the moment my car started making a weird noise, they made time to inspect it, called a car to take me back and by the end of the day Brian did a full breakdown with me about everything that was going on. He highlighted the more critical issues and explained why they were important to address. The whole process was quick, the staff was knowledgeable and approachable. What I appreciated the most was the care they put into providing great service for my car and the respect they have for their clients, unfortunately that doesnt always happen at other repair shops. The staff here ended up making a tough situation so much easier and its going to be my go to spot from now on.

Dear Suzie, we are thrilled to hear that your experience at A+ Japanese Auto Repair was "nothing short of amazing!" We strive to provide top-notch service to all our customers, and we're glad that you felt the care and respect we have for our clients. It's great to know that our knowledgeable staff made the whole process quick and approachable for you, and that you appreciated Brian's detailed explanation of the issues with your car. We look forward to being your go-to spot for all your future automotive needs! If you ever have any questions or need assistance, please don't hesitate to reach out to us at (650) 946-1856 or [email protected]. -Eric, Co-Owner

- A+ Japanese Auto Repair, Inc.
5
Google
A+ Japanese Auto Repair, Inc.

So I came here last minute - I thought my alternator was failing and I needed to get it check before the holidays. Luckily, they managed to take a look. I really wasn't looking to spend alot besides the alternator being fixed, but Brian was SO helpful in helping me with the diagnostic as well as trying to figure out what was wrong. Ultimately, I did not get any work done as I had no problems, thanks to the tech (I think Miguel) who worked on it. Brian was so helpful and understanding my concerns, and even helped with the diagnostic charges and a Lyft ride from my work to the shop. Overall, I would totally go back to them again. They gave great customer service, listened to my concerns and didn't try to pull a fast one. :) Thanks again!

Hi Sammy, Thank you so much for the thoughtful 5-star review! We’re really glad we could help you out before the holidays and get your car checked out quickly. I shared this review with Brian and Miguel last night via text - they really appreciated your kind words!! They take so much pride in providing honest diagnostics, transparent communication, and professional auto repair service... regardless of charging for it. We’re thrilled that your alternator ended up being fine and that our team could give you peace of mind without unnecessary repairs. That’s exactly what we stand for at A+ Japanese Auto Repair in San Carlos - real answers, fair pricing, and a focus on trust and long-term vehicle reliability!!! We truly appreciate you giving us the opportunity to earn your confidence, and we’ll be here whenever you need auto diagnostics, electrical repair, or preventive maintenance in the future. Gratefully, Eric S. - Co-Owner A+ Japanese Auto Repair, Inc. 📍 780 Industrial Road, San Carlos, CA 94070 📞 (650) 946-1856 🌐 aplusjapaneseautorepair.com

- A+ Japanese Auto Repair, Inc.
5
Google
A+ Japanese Auto Repair, Inc.

Great shop, great work, super professional and knowledgeable folks. I had a running board installed on my minivan and it was done well and in a timely manner thanks team!

Thank you for the glowing review, Sonia! We're thrilled to hear about your positive experience at A+ Japanese Auto Repair. Our knowledgeable team takes pride in providing professional service in a timely manner. If you need anything else in the future, please don't hesitate to reach out to us at (650) 946-1856 or [email protected]. Enjoy your minivan's new running board! -Eric, Co-Owner

- A+ Japanese Auto Repair, Inc.
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