REVIEWS

PLEASE FEEL FREE TO CHECK OUT WHAT OTHERS HAVE TO SAY ABOUT A+ JAPANESE AUTO REPAIR IN SAN CARLOS, CA.

5
Google
A+ Japanese Auto Repair, Inc.

A+ Japanese Auto Repair has an extremely knowledgeable team with amazing customer service. I will be sure to keep taking my car there as long as I am in the area!

Thank you so much, Pierre, for your support. We appreciate you! -- Justin, Naeem & Jason | 650-946-1856 | www.aplusjapaneseautorepair.com

- A+ Japanese Auto Repair, Inc.
5
Google
A+ Japanese Auto Repair, Inc.

Great people, great service with honesty and integrity!! They have a large facility employing certified, dedicated wizards who are incredibly skilled at diagnosing and repairing a wide variety of Japanese vehicles! Skip the dealership and experience the A+ difference!! Thanks again to Jason & crew for all you do! Very satisfied!! Cheers

Thanks for awarding our auto repair shop with five stars! We appreciate you, David. -- Justin, Naeem & Jason | 650-946-1856 | www.aplusjapaneseautorepair.com

- A+ Japanese Auto Repair, Inc.
5
Google
A+ Japanese Auto Repair, Inc.

Very reliable and trustworthy shop. Excellent service!! Don’t take your car anywhere else. This place is dad approved (by my dad, who is very into taking care of our cars). Jason is the guy!!! Just took my car to him. He’s very smart, friendly, and experienced with Toyotas...diagnosed any problems before I leave for my road trip & took great care of my car.

Thanks for coming in to see us, Zoe! We appreciate you and wish you a great weekend. -- Justin, Naeem & Jason | 650-946-1856 | www.aplusjapaneseautorepair.com

- A+ Japanese Auto Repair, Inc.
5
Google
A+ Japanese Auto Repair, Inc.

Super fast and reliable service. A+ JP started the new inspection status delivery online service. This new service really provided the transparency of the status of the inspection to me. Very happy to continue to be a customer.

Thanks, Hiromichi! We appreciate you for placing your trust in us and we look forward to seeing you again next time. -- Justin, Naeem & Jason | 650-946-1856 | www.aplusjapaneseautorepair.com

- A+ Japanese Auto Repair, Inc.
5
A+ Japanese Auto Repair, Inc.

I've never had such great customer service before. I called the shop weeks ago and first talked with Jason. I called asking for a quote to fix my car engine and understandable couldn't get a quote that easily since a lot of factors go into this. Jason was open to hearing my car issues i encountered when my car failed and started trying to diagnose over the phone possible car root causes that may not be the actual engine (I had 1 mechanic that had looked at my car previously and told me it was the engine so wasnt super sure at this point in time). On that first call, I could tell Jason is someone knowledgeable, kind and fair. Immediately i didn't want to call any other shops for quotes and wanted to take my car to A+ to get diagnosed to make sure it truly was the engine. A+ was able to confirm it was the engine and provide a quote. Quote was fair but cost more than the worth of the car so understandably wouldn't be worth it for me to proceed. Jason was nice and encouraged me to go to Kia dealership and fight for an engine since my car had known recalls for engine issues. On top of Jason's encouraging words, he was very nice to not charge me for a diagnostic fee since they were able to confirm quickly the engine being the issue. At this point in time, I am already overwhelmed by the great experience i have had thus far. As if this wasn't enough, Jason was understanding that the earliest service appointment I could get with Kia dealership was the week after. To prevent me having to do extra tows, Jason was extremely nice in trying to keep my car on the lot until the day I needed to tow it to get serviced. Honestly, I have never had such great service before from an auto repair shop. I can tell the other individuals that work there, like Justin, are also great, honest people. If I could give 10 stars I would. I towed my car off the lot yesterday and have Kia dealership now reviewing my car to see if my engine issues were related to the recalls and if so they have said they will pay for it. Thank you Jason and A+ Japanese team for making this unpleasant car experience of engine issues manageable.

We will always do what is best for you and are proud to be your advocate! Thank you for the opportunity to assess your Kia and we look forward to being for you when you need us again. -- Justin, Naeem & Jason | 650-946-1856 | www.aplusjapaneseautorepair.com

- A+ Japanese Auto Repair, Inc.
5
Google
A+ Japanese Auto Repair, Inc.

They know how to treat a customer… From the moment you walk in, until your car is delivered repaired… Everything centers around your satisfaction…It is very satisfying to find a place that really understands how to treat a customer.I sincerely doubt that you will not have the same experience that I did, so there is no need to bring your car anywhere else...

Thank you for the high recommendation of our services, Greg. We appreciate your support. Have a terrific week! -- Justin, Naeem & Jason | 650-946-1856 | www.aplusjapaneseautorepair.com

- A+ Japanese Auto Repair, Inc.
5
Google
A+ Japanese Auto Repair, Inc.

Great Customer service !!! They have a great attitude all the tome and explain everything thoroughly. I appreciate them educating me on what needed to be done and why. It helped me make an informed decision. Jason was awesome and very knowledgeable. I will definitely be coming back!

Thank you so much, Ian, for awarding our auto repair team with five stars! We are thrilled to have you as a new customer and we look forward to seeing you next time. :-)

- A+ Japanese Auto Repair, Inc.
5
Google
A+ Japanese Auto Repair, Inc.

When my current mechanic couldn't finish a timing belt job on my Lexus IS 300, I took it here. They are experts in Japanese cars, and I would trust them with the most difficult jobs. You are paying for the best! A+ Japanese Auto Repair was extremely patient with me, always providing great customer service even when I called multiple times for quotes and even canceled an appointment once. They also accommodated my request to use my own parts, which some shops would not even let me do. That said, they are extremely expensive. The labor alone for my timing belt and water pump job was $1200. They did have to take out the radiator and other components to access the timing belt (because of a corroded bolt), but it still seems on the high side. I would figure that the entire job is about 6-7 hours of labor for a great mechanic. If you have a difficult or sensitive job (such as engine or transmission repair) that other shops can't do, definitely take it here. They are experts and always provide white-glove customer service.

Thank you for this amazing review, Robert! We strive to provide A+ service and repairs and we truly appreciate your high praise. -- Justin, Naeem & Jason | 650-946-1856 | www.aplusjapaneseautorepair.com

- A+ Japanese Auto Repair, Inc.
5
A+ Japanese Auto Repair, Inc.

Excellent service here. I worked with Justin. They fixed my car very nicely, Justin did all the communication with the insurance company, and he offered a loaner car during the repairs (which was really a relief, since insurance denied rental car coverage for a weird reason). All around great. From now on I'll take my car nowhere else.

We are honored to have earned your trust and your business! Thank you, Umut, for the kind words and we look forward to seeing you again when we can be of service to you. -- Justin, Naeem & Jason | 650-946-1856 | www.aplusjapaneseautorepair.com

- A+ Japanese Auto Repair, Inc.
5
Google
A+ Japanese Auto Repair, Inc.

Justin was awesome! Very Knowledgeable

Thank you so much for the 5 stars! We appreciate you for coming in to see us. :-) -- Justin, Naeem & Jason | 650-946-1856 | www.aplusjapaneseautorepair.com

- A+ Japanese Auto Repair, Inc.
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