San Carlos Auto Repair

Call Us: (650) 595-2277
Mon - Fri: 7:30 AM - 5:00 PM | Sat: 7:30 AM - 12:00 PM

REVIEWS

PLEASE FEEL FREE TO CHECK OUT WHAT OTHERS HAVE TO SAY ABOUT A+JAPANESE AUTO REPAIR, INC.
 
5
Google
A+ Japanese Auto Repair, Inc.

Great customer service

Andrew, thanks for the opportunity to serve you and your Lexus. We appreciate you and look forward to seeing you next time. Best wishes. - Justin, Naeem & Jason | 650-946-1856 | www.aplusjapaneseautorepair.com

- A+ Japanese Auto Repair, Inc.
5
Google
A+ Japanese Auto Repair, Inc.

These guys are the best. They take the time to carefully explain what is wrong. They don’t try to upsell you and they are very girl-friendly. I have been taking my Subaru Forresters to them for years.

Susan, thanks for showing your support for our shop! We take pride in providing honest, trustworthy service to all of our clients. If you ever need anything, you can count on us! - Justin, Naeem & Jason | 650-946-1856 | www.aplusjapaneseautorepair.com

- A+ Japanese Auto Repair, Inc.
5
Google
A+ Japanese Auto Repair, Inc.

Justin was very helpful through the diagnostic work on our 2007 Toyota Prius. He explained our options and gave us good direction for next steps.

Dave, we work hard to provide honest and informative service to our customers every step of the way -- it's great to see you appreciate that effort! If you ever need anything else, we'll be more than happy to help. Best wishes. - Justin, Naeem & Jason | 650-946-1856 | www.aplusjapaneseautorepair.com

- A+ Japanese Auto Repair, Inc.
5
A+ Japanese Auto Repair, Inc.

Great service! Both times I've been in, they have been easy to work with and thorough in the evaluation and repairs. I highly recommend them and will never take my Prius elsewhere.

5
Google
A+ Japanese Auto Repair, Inc.

Great place to take your import vehicle. Staff is very knowledgeable. The front office is great and they really go the extra mile. Jason Burtis is one of the service professionals there, great guy and knows A LOT! They do have courtesy cars which was great because I needed to run. Errands. They kept me updated on everything with my vehicle. I will be back!

Miguel, we were more than happy to lend a hand with your vehicle. And it's always our pleasure to keep you updated about the repair process along the way! If you ever need anything else in the future, please give us a call. Thanks. - Justin, Naeem & Jason | 650-946-1856 | www.aplusjapaneseautorepair.com

- A+ Japanese Auto Repair, Inc.
3
Google
A+ Japanese Auto Repair, Inc.

Lots of people got good experience at this place. But I have bad one. Ask me to do what the car don't need, which can cost me near 2 grands, but ignore the real issue. I'm quite busy, they kept my cars 3 days and just told me the battery is not good(for the steering issue), i definitely expect more outcome for three days' work, do you really inspect the steering system? For the braking noise issue, they quote 30% more than the other place to replace the pads and rotors, and both use the same OEM parts. I just go ahead to other place to fix it. After left review, the shop manager contacted me to followup this issue. That might be the reason i raise one star for this place. But if you really care about your business, pls care about the customer at first place not afterwards, I may come back next week to see if they can be more serious. Stay tuned, will update later.

5
Google
A+ Japanese Auto Repair, Inc.

Outstanding service and value. Have been dedicated to these guys for years and for good reason. Highly recommend them.

Andy, we're so grateful for having had your support over the past few years. It's always our pleasure to help you out with your car troubles. Next time you need us, just give us a call! - Justin, Naeem & Jason | 650-946-1856 | www.aplusjapaneseautorepair.com

- A+ Japanese Auto Repair, Inc.
5
Google
A+ Japanese Auto Repair, Inc.

I've brought my Prius to A+ auto twice and both times have been a fantastic experience. They are helpful, knowledgeable and very friendly. Unlike other repair shops, they have had an open and honest dialogue from the very first contact, and have never talking down to me or been condescending. They could have easily taken advantage of my lack of knowledge about cars to overcharge and instead, they explained what was happening and why and gave me options on how to approach the repairs. I will never take my cars elsewhere now that I've found them.

Melissa, thanks for trusting your Prius to us! We're happy to hear you've been so impressed with the service you've received at our shop. Maintaining an honest, transparent relationship with our customers is always a top priority for us. If you ever need anything else, you know where to find us! - Justin, Naeem & Jason | 650-946-1856 | www.aplusjapaneseautorepair.com

- A+ Japanese Auto Repair, Inc.
5
Google
A+ Japanese Auto Repair, Inc.

I definitely recommend this shop! The customer service and quality of service on my car was outstanding! I know nothing about cars but Naeem was extremely professional and carefully explained everything to me. I was advised of every step so I knew exactly what was wrong with my car and what was needed to repair it. The price was very fair for the the type of repair needed and the warranty offered was generous. I have no qualms about returning to this shop for future needs. Thanks again to Naeem, Justin, Raul and the whole team for making my frustrating situation go so smoothly.

Salvadore, it's important to us that you stay informed throughout the repair process -- we're glad you appreciate this! We're always happy to lend a hand whenever you're unsure of what to do about your vehicle. If you ever need us again, just give us a call. Take care. - Naeem, Justin & Jason | 650-946-1856 | www.aplusjapaneseautorepair.com

- A+ Japanese Auto Repair, Inc.
5
Google
A+ Japanese Auto Repair, Inc.

A+ Japanese Auto Repair in San Carlos has provided outstanding service on our 2003 Honda Accord since we purchased it new. The car is excellent but any vehicle also needs top level service to keep it running all these years. A+ Japanese Auto Repair has provided that excellent service. There have been no major problems - the car just keeps running like it was new. Thanks A+ Japanese Auto Repair.

Bill, we're happy to keep your car running like new! Thanks for trusting us with your Accord. If you ever have any trouble with it at all, you know you can count on us. Take care! - Justin, Naeem & Jason | 650-946-1856 | www.aplusjapaneseautorepair.com

- A+ Japanese Auto Repair, Inc.
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