San Carlos Auto Repair


3770 reviews
(650) 946-1856

2yr / 24,000 mile warranty

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Customer Testimonials

Check out what others have to say about A+ Japanese Auto Repair in San Carlos, CA

REVIEWS

PLEASE FEEL FREE TO CHECK OUT WHAT OTHERS HAVE TO SAY ABOUT A+ JAPANESE AUTO REPAIR IN SAN CARLOS, CA.

5
Google
A+ Japanese Auto Repair, Inc.

Absolutely a wonderful experience working with Katie and the entire team here. They send you details on the repairs they are doing with photos. You’re in excellent hands here. I found my forever auto mechanics with A+ Japanese Auto. They have fantastic customer service and remarkable auto repair skills.

Hello Mary! Thank you so much for sharing your experience with us! We're thrilled to hear that you had a wonderful experience working with Katie and our team. Providing transparent communication and detailed updates, including photos of the repairs, is something we take pride in. It's fantastic to know that you feel confident in our service and have found your forever auto mechanics with us. We truly appreciate your kind words about our customer service and auto repair skills. If there's anything else we can assist you with in the future, please don't hesitate to give us a call. Best, Eric S. Co-Owner A+ Japanese Auto Repair, Inc. 650-703-0973

- A+ Japanese Auto Repair, Inc.
5
Google
A+ Japanese Auto Repair, Inc.

Good customer service, Robert was very informative and helpful on what my vehicle needed.

Thank you for sharing your feedback, Christopher! We're delighted to hear that you received good customer service from Robert and that he was informative and helpful in addressing your vehicle's needs. Providing informative and helpful service is what we strive for, and we're glad that Robert met your expectations. If you have any further questions or need assistance in the future, please feel free to reach out. We're here to help! Best, Eric S. Co-Owner A+ Japanese Auto Repair, Inc. 650-703-0973

- A+ Japanese Auto Repair, Inc.
5
Google
A+ Japanese Auto Repair, Inc.

I felt downright coddled -- a steering-related warning light had come on and we sought the services of this shop for the first time. We felt that our description of the symptoms was listened to and recorded accurately, and that the work done in response was appropriate and thorough. We definitely intend to be a repeat customer here for routine automotive servicing, diagnostics, and repairs when needed.

Hey Stacey! We really appreciate you sharing your experience with us! We're so happy to hear that our team provided attentive service and effectively addressed the issue with your vehicle's warning light. It's our priority to ensure that our customers feel heard and receive thorough solutions to their automotive needs. We're honored that you plan to return to us for routine servicing, diagnostics, and repairs in the future. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again! Best, Eric S. Co-Owner A+ Japanese Auto Repair, Inc. 650-703-0973

- A+ Japanese Auto Repair, Inc.
5
Google
A+ Japanese Auto Repair, Inc.

High quality service and thorough explanation of the issues. The car is running like new.

Hello Jim! Thank you for sharing your feedback! We're thrilled to hear that you're satisfied with the service you received and that your car is running like new. Providing thorough explanations is essential to us, and we're glad to know it was helpful for you. If you ever have any questions or need further assistance in the future, please don't hesitate to reach out. We're here to help keep your vehicle running smoothly! Best, Eric S. Co-Owner A+ Japanese Auto Repair, Inc. 650-703-0973

- A+ Japanese Auto Repair, Inc.
5
Google
A+ Japanese Auto Repair, Inc.

I brought in my FJ Cruiser to have it inspected after the dealer recommended work to be done, and was treated in a very professional, and friendly, manner. Brent was great to work with, keeping me apprised of what the inspection uncovered, and ultimately reducing a potential $7000 bill to about $1000. Communication was outstanding throughout the process, and I would highly recommend A+ Japanese Auto Repair.

Thank you for sharing your experience with us, Steve! We're very happy to hear that you received professional and friendly service during your visit. Brent and the team are committed to providing transparent communication and ensuring our customers are well-informed throughout the inspection process. Your recommendation means a lot to us, and we appreciate your trust in A+ Japanese Auto Repair. If you ever need further assistance or maintenance in the future, please don't hesitate to reach out. We're here to help! Best, Eric S. Co-Owner A+ Japanese Auto Repair, Inc. 650-703-0973

- A+ Japanese Auto Repair, Inc.
5
Google
A+ Japanese Auto Repair, Inc.

If you take your Japanese-made vehicle to the folks at A+ Japanese Auto Repair for services, small or large, your car will exclaim, Sugoi (Japanese for awesome)! They provide an enjoyable customer journey from beginning to end for both you and your car. They tick all the boxes - Outstanding auto care? Check! Friendly, Dream Team customer service? Check! Transparent diagnosis and pricing? Check! I'd actually give them a doublecheck for the last one. After they diagnose your car they give you an inspection report. Like a report card. They look at everything, inside and out, and tell you what's good, what's not-so-good, and what's yikes! When done you get a report with pictures of the parts that are yikes. Pictures. Where you get to actually see what you've been risking your life driving on for the last 50 miles. It's like seeing your CT scan or dental x-rays. I've never experienced anything like this with an auto garage team. So, definitely work with A+ as your car's doctor if you want to receive solid, reliable auto care from an above-the-rest team of lovely people.

Hi Msshirl! Thank you so much for your incredible review! At A+ Japanese Auto Repair, we are absolutely delighted to hear that your experience with us was nothing short of sugoi! 😉 We're thrilled to hear that our team provided outstanding auto care, friendly customer service, and transparent diagnosis and pricing. Your satisfaction means everything to us, and we're grateful for the opportunity to exceed your expectations. Thank you for trusting us with your vehicle. We're honored to be your car's "doctor" and to provide you with solid, reliable auto care. If you ever need anything in the future, please don't hesitate to reach out! Best, Eric S. Co-Owner A+ Japanese Auto Repair, Inc. 650-703-0973

- A+ Japanese Auto Repair, Inc.
5
Google
A+ Japanese Auto Repair, Inc.

Phenomenal work, awesome team, and great communication. Top shop I've been to, and I'll definitely be back for future work on my 4Runner.

Hi Mike! Thank you so much for your fantastic review! We're thrilled to hear that you were impressed with our work, team, and communication during your visit to our shop. Your satisfaction means everything to us, and we're honored that you consider us the top shop you've been to. We're looking forward to welcoming you back for future work on your 4Runner! If there's anything else we can do to assist you in the meantime, please don't hesitate to reach out. Best, Eric S. Co-Owner A+ Japanese Auto Repair, Inc. 650-703-0973

- A+ Japanese Auto Repair, Inc.
5
Google
A+ Japanese Auto Repair, Inc.

Fast and quick response. I will bring all my cars to have service by them

David, We greatly appreciate your positive review and for entrusting us with your vehicles! We appreciate your support and look forward to seeing you again in the future. Best, Eric S. Co-Owner A+ Japanese Auto Repair, Inc. 650-703-0973

- A+ Japanese Auto Repair, Inc.
5
Google
A+ Japanese Auto Repair, Inc.

Katie was great to work with! Fast responses and provides detailed explanations of what was needed for my car. When she was busy, her colleagues were eager to jump in and help. Wonderful service. When they complete their service, they provide a comprehensive report of what’s in good/bad condition with photos! Love that they show back up information on your car. When there’s something wrong, they provide a photo and a hyperlink to learn more about it. Super informative. Happy to find a reliable repair shop!

Hey Lara, thanks for taking the time to leave us a review! We're so glad to hear that you had a great experience with Katie and our team at A+ Japanese Auto Repair. We pride ourselves on providing fast responses and detailed explanations to our customers, so it's great to know that you appreciated that. We're also happy to hear that you found our comprehensive report and photos helpful. We believe in keeping our customers informed and empowered when it comes to their car repairs. Thank you for choosing us as your go-to repair shop. We look forward to serving you again in the future! Best, Eric S. Co-Owner A+ Japanese Auto Repair, Inc. 650-703-0973

- A+ Japanese Auto Repair, Inc.
5
Google
A+ Japanese Auto Repair, Inc.

I cannot recommend A+ auto repair more highly. They were kind and thorough and talked me through all my options. They also took photos of everything in my car which will be a great reference point for next year

Hi Marisa, Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you had a great experience and that our team provided you with kind and thorough service. We genuinely appreciate your recommendation and your trust in our team. Please don't hesitate to reach out if you have any further questions or if there's anything else we can assist you with. Best, Eric S. Co-Owner A+ Japanese Auto Repair, Inc. 650-703-0973

- A+ Japanese Auto Repair, Inc.
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