REVIEWS

PLEASE FEEL FREE TO CHECK OUT WHAT OTHERS HAVE TO SAY ABOUT A+ JAPANESE AUTO REPAIR IN SAN CARLOS, CA.

5
A+ Japanese Auto Repair, Inc.

If you need a trustworthy mechanic 🧰 this place is grate Friendly, Trustable staff ( THAT’S HARD TO SAY THESE DAYS) I found them just out of no where maybe it was meant to be but I’m glad I did. Trust me people if you need some good Mechanics that won’t hurt your pockets and repair your Vehicle 🚗 this is the place. Thanks A+

It was an honor and a pleasure serving you, Damarcus. We look forward to seeing you at the next service. :-) -- Justin, Naeem & Jason | 650-946-1856 | www.aplusjapaneseautorepair.com

- A+ Japanese Auto Repair, Inc.
5
Google
A+ Japanese Auto Repair, Inc.

I highly recommend Japanese Auto Repair to anyone who needs work on their car. The team is incredibly professional, the cost is fair and the communication with the car owner is the best I have seen anywhere. Whenever I called, everyone was very helpful, professional and responsive. In particular, I want to commend Justin at Japanese Auto repair who went above and beyond to help me out - I had to have the battery on the car replaced and I was trying to make arrangements to get the car transported back to NJ but had numerous issues with the carrier. Justin was kind enough to let me keep my car on the premises until the car could be collected. A huge “thank you” to Justin and everyone at Japanese Auto Repair inc!

5
Google
A+ Japanese Auto Repair, Inc.

I've owned something like 28 cars in 30 something (mumble mumble) years. In all that time, I have never experienced service like this. Justin Mills and A+ Japanese Auto Repair are in a league of their own. Constant communication - clear explanations - battled insurance for me - quick repairs. Seriously, never experienced anything like this. Especially because I took it to a Subaru dealer first and they quoted $1000+ to fix the wrong thing . AND Subaru was confident that insurance wouldn't touch it. They were wrong again. As a teacher, an "A+" really means something, and this place gets the "A+" for sure.

Thank you, John, for the high praise! We are so happy we could take care of you and your Subaru, and show you what A+ service feels like. Enjoy your Summer! -- Justin, Naeem & Jason | 650-946-1856 | www.aplusjapaneseautorepair.com

- A+ Japanese Auto Repair, Inc.
5
A+ Japanese Auto Repair, Inc.

Would highly recommend. The was the first time I used a non-Infiniti dealership for service. And I was a bit disappointed, in fact, received better service and with professionalism and warmth.

Thank you so much for the kind words, Angela! We appreciate your support. Thank you so much for the opportunity to serve you and service your Infiniti. :-) -- Justin, Naeem & Jason | 650-946-1856 | www.aplusjapaneseautorepair.com

- A+ Japanese Auto Repair, Inc.
5
A+ Japanese Auto Repair, Inc.

Would highly recommend. The was the first time I used a non-Infiniti dealership for service. And I was not bit disappointed, in fact, received better service and with professionalism and warmth.

5
Google
A+ Japanese Auto Repair, Inc.

This was my first time at the shop and I am so happy I made the decision to go here. Everyone was friendly, polite and informative/

Thank you for taking the time to leave this review. We deeply appreciate you bringing your Infiniti to our shop, and we hope to see you again for your next service. -- Justin, Naeem & Jason | 650-946-1856 | www.aplusjapaneseautorepair.com

- A+ Japanese Auto Repair, Inc.
5
Google
A+ Japanese Auto Repair, Inc.

My water pump went out, and they were super helpful and accommodating. From the rental car to the quick repair, I was very satisfied with A+ Japanese’s service.

Thank you so much, Philip, for the kind words. We are very happy we could assist you and your Nissan Frontier. May you all remain safe and healthy. -- Justin, Naeem & Jason | 650-946-1856 | www.aplusjapaneseautorepair.com

- A+ Japanese Auto Repair, Inc.
5
Google
A+ Japanese Auto Repair, Inc.

Hey so I dropped off my car to these guys during the COVID-19 pandemic my engine light was blinking so I knew I had to get it fixed right away. A friend of mine referred me to these guys right away they were updating me sending me emails with detailed information about my spark plugs being shot out. The email really broke it down nicely outlining everything they were doing. They even said they had some more suggested recommendations they could do on the car but they let me know about that in advance and said not to worry about that at this time for the matter has been fixed and they recommended I drive my car 500 miles and if the engine light doesn’t come back on then those other recommendations don’t need to be needed at this time. The thing that my friend said when he referred me was these guys fixed a simple transmission problem while another shop was trying to replace the whole entire transmission therefore he saved $2800 and we all know how much money talks so that’s what struck out to me. I’ve only driven 100 miles so far my car is running nicely and these guys for nothing but courteous and friendly over the phone and they even dropped off my car to my place! Yes I recommend these guys!

Thank you so much for the high recommendation, Mike. It is an honor and a pleasure serving you and your Honda Accord. -- Justin, Naeem & Jason | 650-946-1856 | www.aplusjapaneseautorepair.com

- A+ Japanese Auto Repair, Inc.
5
Google
A+ Japanese Auto Repair, Inc.

After moving back to the Bay, it was time to find a new auto shop and I feel so incredibly lucky to have found A+ Japanese Auto Repair on Yelp. Gave them a quick call and set up an appointment for the next morning. I was greeted with some of the best customer service I have experienced, and they were extremely conscious of keeping their customers and staff’s health a priority by following all CDC and state safety protocol. Jason was very helpful in communicating all info over the phone, and keeping me updated on my car’s progress. The techs here were even so great as to find and fix a damaged part that I had not even known about. I got a call and they let me know they could do the additional repair with no additional labor cost, just the cost of a new part. Jason and his team are professional, transparent, and compassionate, and I can’t recommend them enough to anyone who might feel left in the dark or nervous about taking their car in.

What a wonderful review, Aidan! Thank you for taking the time to share your customer service experience with us. We deeply appreciate your high recommendation and look forward to seeing you again at the next service. Welcome back to the Bay Area, friend! -- Justin, Naeem & Jason | 650-946-1856 | www.aplusjapaneseautorepair.com

- A+ Japanese Auto Repair, Inc.
5
Google
A+ Japanese Auto Repair, Inc.

I brought in my 16 year Infiniti to do an oil change and check the engine as I had heard a weird noise recently. Justin was extremely helpful and easy to work with. After the quote (very fair price) came in for how much I needed to pay for repairs (spark plugs, driving belts, etc), my husband and I decided it was time to not invest any more into this car as we have a relatively young car already at home and might be looking into getting a new car in the near future. We let Justin know we didn't want to move forward with all the repairs, Justin gave us a call back and let us know he had a buyer for the car and negotiated a price for us. We are so glad with how things worked out! We'll definitely be visiting them again for any future car needs.

Thank you for your kind words and support, Tiffany. We appreciate you. Be well. :-) -- Justin, Naeem & Jason | 650-946-1856 | www.aplusjapaneseautorepair.com

- A+ Japanese Auto Repair, Inc.
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