San Carlos Auto Repair


3803 reviews
(650) 946-1856

2yr / 24,000 mile warranty

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Customer Testimonials

Check out what others have to say about A+ Japanese Auto Repair in San Carlos, CA

REVIEWS

PLEASE FEEL FREE TO CHECK OUT WHAT OTHERS HAVE TO SAY ABOUT A+ JAPANESE AUTO REPAIR IN SAN CARLOS, CA.

5
Google
A+ Japanese Auto Repair, Inc.

They were so friendly and explained in detail what my car needed with no pressure to do anything. These team are my new best friends now and I trust my car in their hands.

Hi Samara, We love to hear that you had such a positive experience with us! Building trust with our customers is important, and we're glad we could make you feel comfortable and informed about your car's needs. It's great to have you as part of our A+ family, and we're here whenever you need us. Best, Eric S. Co-Owner A+ Japanese Auto Repair, Inc. 650-946-1856

- A+ Japanese Auto Repair, Inc.
5
A+ Japanese Auto Repair, Inc.

First of all, Eileen is beyond awesome! She is very knowledgeable and great customer service. I started with Eileen on the phone to make the appointment after my car was brought in after stopping on me in traffic a couple hours away. From there on, she gave me details and updated me to the end. She made it all easy. There were no surprises. Just quality work. A+ Japanese Auto Repair got me back on the road with full confidence. If you want good, honest, and friendly service, from people who are hands-on and hands-down the best, A+ Japanese Auto is for you. I never feel like they are taking advantage, and they helped me make the decision that's right for my car and my wallet. I really cannot recommend them enough. They are always able to fit me in and they do good quick work.

Hi Trisha, thanks for the fantastic review! We're thrilled that you had such a positive experience with Eileen and our team. It's wonderful to know that our commitment to providing top-notch service and honest advice has left such a lasting impression. If you ever need anything in the future, don't hesitate to reach out at (650) 703-0973. Take care!-Eric, Co-Owner

- A+ Japanese Auto Repair, Inc.
5
Google
A+ Japanese Auto Repair, Inc.

Elaine is best. She spoke to me like a human being, not a robot regurgitating a script. This made me feel like she actually cared about the specifics of my vehicle, not just a sheet of repairs to check off. She explained to me what the problem was. Elaine had already earned my trust, but this just emphasized more so that this place was trustworthy. Everyone I interacted at A+ Japanese Auto Repair was respectful. The quality of work on the vehicle was exceptional. I could tell they were very thorough and tested the vehicle well after they made the repair to ensure it was fixed. Every time I have brought my car in; A+ Auto has been very friendly and took care of my car quickly. I really appreciate their transparency and honesty. I didn't feel pressured or strong-armed into paying for upgrades or services that were unnecessary. I'll be back in the future for my auto care needs and highly

Hi T D! We love to hear that Elaine and the rest of our team were able to make your experience feel personalized and caring. We all strive to treat our customers with the respect and honesty they deserve, and it's fantastic to hear that this came through during your visit. Knowing that you felt valued and not just like a checkbox on a list really makes our day. We're committed to maintaining this level of transparency and honesty because we believe that's what builds trust and long-lasting relationships. Thank you for choosing us and for your kind words. We look forward to seeing you again whenever you need us. Safe travels! Best, Eric S. Co-Owner A+ Japanese Auto Repair, Inc. 650-946-1856

- A+ Japanese Auto Repair, Inc.
5
Google
A+ Japanese Auto Repair, Inc.

Elaine is the best. She spoke to me like a human being, not a robot regurgitating a script. This made me feel like she actually cared about the specifics of my vehicle, not just a sheet of repairs to check off. She explained to me what the problem was. Elaine had already earned my trust, but this just emphasized more so that this place was trustworthy. Everyone I interacted with at A+ Japanese Auto Repair was respectful. The quality of work on the vehicle was exceptional. I could tell they were very thorough and tested the vehicle well after they made the repair to ensure it was fixed. Every time I have brought my car in; A+ Auto has been very friendly and took care of my car quickly. I really appreciate their transparency and honesty. I didn't feel pressured or strong-armed into paying for upgrades or services that were unnecessary. I'll be back in the future for my auto care needs and highly recommend.

Hi T D! We love to hear that Elaine and the rest of our team were able to make your experience feel personalized and caring. We all strive to treat our customers with the respect and honesty they deserve, and it's fantastic to hear that this came through during your visit. Knowing that you felt valued and not just like a checkbox on a list really makes our day. We're committed to maintaining this level of transparency and honesty because we believe that's what builds trust and long-lasting relationships. Thank you for choosing us and for your kind words. We look forward to seeing you again whenever you need us. Safe travels! Best, Eric S. Co-Owner A+ Japanese Auto Repair, Inc. 650-946-1856

- A+ Japanese Auto Repair, Inc.
5
A+ Japanese Auto Repair, Inc.

Always a good experience. On time, clear information provided & my car was ready when promised.

Deborah, thanks for your awesome feedback! We're thrilled to hear that you had a great experience with us. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future! -Eric, Co-Owner

- A+ Japanese Auto Repair, Inc.
5
Google
A+ Japanese Auto Repair, Inc.

Great service. Good communication. Will use again in the future!

We're thrilled to hear that you had a great experience with our service and communication, J V! It's always our goal to provide top-notch care, and knowing you'd consider us again means a lot. Looking forward to assisting you in the future! Safe travels until then. Best, Eric S. Co-Owner A+ Japanese Auto Repair, Inc. 650-946-1856

- A+ Japanese Auto Repair, Inc.
5
Google
A+ Japanese Auto Repair, Inc.

Excellent service. I used A+ Japanese Auto Repair to do a pre-purchase inspection on a used car, and the process was easy and professional. They worked to accommodate my busy schedule and were very proactive in communication. Based on that initial experience, A+ became our go-to auto shop whenever we need service.

Hey Nate, We're really glad to hear that you had a great experience with the pre-purchase inspection and that our team could accommodate your schedule. It’s awesome to know we’ve become your go-to auto shop! If you ever need anything in the future, don’t hesitate to reach out. Safe travels and see you next time! Best, Eric S. Co-Owner A+ Japanese Auto Repair, Inc. 650-946-1856

- A+ Japanese Auto Repair, Inc.
5
A+ Japanese Auto Repair, Inc.

My experience working with customer service rep Elaine could not have been better. She was responsive to a laundry list of requested service and knowledgeable concerning the details of the requested work. She is the perfect customer interface. Terry Turpin

Terry, we're thrilled to hear that Elaine provided exceptional service! Our team takes pride in delivering knowledgeable and attentive customer care. If there's anything else we can assist you with, please don't hesitate to reach out at (650) 703-0973. We look forward to serving you again soon!-Eric, Co-Owner

- A+ Japanese Auto Repair, Inc.
5
Google
A+ Japanese Auto Repair, Inc.

Very thorough, professional work. They do all cars, not just Japanese. Highly recommend taking your car here for all services!

Hey Tiffany! We're thrilled to hear that you had a positive experience with us! Our team takes pride in providing thorough and professional service to all makes and models, so it’s great to see that reflected in your visit. Your recommendation means a lot to us, and we look forward to helping with your car's needs in the future. Best, Eric S. Co-Owner A+ Japanese Auto Repair, Inc. 650-703-0973

- A+ Japanese Auto Repair, Inc.
5
Google
A+ Japanese Auto Repair, Inc.

Rob was the best, really helped me understand the problem and guided me through the process

Hi Pratiyush, We're thrilled to hear that Rob was able to provide you with the guidance and support you needed! We pride ourselves on making sure our customers feel informed and confident throughout the repair process. If you have any more questions or need assistance in the future, feel free to reach out. Safe travels and thanks for choosing us! Best, Eric S. Co-Owner A+ Japanese Auto Repair, Inc. 650-703-0973

- A+ Japanese Auto Repair, Inc.
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