San Carlos Auto Repair


3820 reviews
(650) 946-1856

2yr / 24,000 Mile Warranty

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Customer Testimonials

Check out what others have to say about A+ Japanese Auto Repair in San Carlos, CA

REVIEWS

PLEASE FEEL FREE TO CHECK OUT WHAT OTHERS HAVE TO SAY ABOUT A+ JAPANESE AUTO REPAIR IN SAN CARLOS, CA.

5
Google
A+ Japanese Auto Repair, Inc.

Elaine is the best. She spoke to me like a human being, not a robot regurgitating a script. This made me feel like she actually cared about the specifics of my vehicle, not just a sheet of repairs to check off. She explained to me what the problem was. Elaine had already earned my trust, but this just emphasized more so that this place was trustworthy. Everyone I interacted with at A+ Japanese Auto Repair was respectful. The quality of work on the vehicle was exceptional. I could tell they were very thorough and tested the vehicle well after they made the repair to ensure it was fixed. Every time I have brought my car in; A+ Auto has been very friendly and took care of my car quickly. I really appreciate their transparency and honesty. I didn't feel pressured or strong-armed into paying for upgrades or services that were unnecessary. I'll be back in the future for my auto care needs and highly recommend.

Hi T D! We love to hear that Elaine and the rest of our team were able to make your experience feel personalized and caring. We all strive to treat our customers with the respect and honesty they deserve, and it's fantastic to hear that this came through during your visit. Knowing that you felt valued and not just like a checkbox on a list really makes our day. We're committed to maintaining this level of transparency and honesty because we believe that's what builds trust and long-lasting relationships. Thank you for choosing us and for your kind words. We look forward to seeing you again whenever you need us. Safe travels! Best, Eric S. Co-Owner A+ Japanese Auto Repair, Inc. 650-946-1856

- A+ Japanese Auto Repair, Inc.
5
A+ Japanese Auto Repair, Inc.

Always a good experience. On time, clear information provided & my car was ready when promised.

Deborah, thanks for your awesome feedback! We're thrilled to hear that you had a great experience with us. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future! -Eric, Co-Owner

- A+ Japanese Auto Repair, Inc.
5
Google
A+ Japanese Auto Repair, Inc.

Great service. Good communication. Will use again in the future!

We're thrilled to hear that you had a great experience with our service and communication, J V! It's always our goal to provide top-notch care, and knowing you'd consider us again means a lot. Looking forward to assisting you in the future! Safe travels until then. Best, Eric S. Co-Owner A+ Japanese Auto Repair, Inc. 650-946-1856

- A+ Japanese Auto Repair, Inc.
5
Google
A+ Japanese Auto Repair, Inc.

Excellent service. I used A+ Japanese Auto Repair to do a pre-purchase inspection on a used car, and the process was easy and professional. They worked to accommodate my busy schedule and were very proactive in communication. Based on that initial experience, A+ became our go-to auto shop whenever we need service.

Hey Nate, We're really glad to hear that you had a great experience with the pre-purchase inspection and that our team could accommodate your schedule. It’s awesome to know we’ve become your go-to auto shop! If you ever need anything in the future, don’t hesitate to reach out. Safe travels and see you next time! Best, Eric S. Co-Owner A+ Japanese Auto Repair, Inc. 650-946-1856

- A+ Japanese Auto Repair, Inc.
5
A+ Japanese Auto Repair, Inc.

My experience working with customer service rep Elaine could not have been better. She was responsive to a laundry list of requested service and knowledgeable concerning the details of the requested work. She is the perfect customer interface. Terry Turpin

Terry, we're thrilled to hear that Elaine provided exceptional service! Our team takes pride in delivering knowledgeable and attentive customer care. If there's anything else we can assist you with, please don't hesitate to reach out at (650) 703-0973. We look forward to serving you again soon!-Eric, Co-Owner

- A+ Japanese Auto Repair, Inc.
5
Google
A+ Japanese Auto Repair, Inc.

Very thorough, professional work. They do all cars, not just Japanese. Highly recommend taking your car here for all services!

Hey Tiffany! We're thrilled to hear that you had a positive experience with us! Our team takes pride in providing thorough and professional service to all makes and models, so it’s great to see that reflected in your visit. Your recommendation means a lot to us, and we look forward to helping with your car's needs in the future. Best, Eric S. Co-Owner A+ Japanese Auto Repair, Inc. 650-703-0973

- A+ Japanese Auto Repair, Inc.
5
Google
A+ Japanese Auto Repair, Inc.

Rob was the best, really helped me understand the problem and guided me through the process

Hi Pratiyush, We're thrilled to hear that Rob was able to provide you with the guidance and support you needed! We pride ourselves on making sure our customers feel informed and confident throughout the repair process. If you have any more questions or need assistance in the future, feel free to reach out. Safe travels and thanks for choosing us! Best, Eric S. Co-Owner A+ Japanese Auto Repair, Inc. 650-703-0973

- A+ Japanese Auto Repair, Inc.
5
Google
A+ Japanese Auto Repair, Inc.

Great service, super friendly. I had a tire situation and they were able to assist me very promptly.

Hi L. L., We're really glad to hear that we could help you out with your tire situation! Our team strives to offer friendly and prompt service, so it's awesome to know that reflected in your visit. If you ever need anything else, feel free to stop by or give us a call. Safe travels! Best, Eric S. Co-Owner A+ Japanese Auto Repair, Inc. 650-703-0973

- A+ Japanese Auto Repair, Inc.
5
Google
A+ Japanese Auto Repair, Inc.

I HAVE TO SAY THE SERVICE AND TIMING AND CUSTOMER SERVICE IS AWESOME, SHOUT OUT TO KATIE WHO WAS ALOT OF HELP

Hi Melissa! We're thrilled to hear that you had such a positive experience with us. It's fantastic to know that Katie made a great impression and was able to assist you. We'll be sure to pass along your shout-out to her! If there's anything else you need, feel free to reach out. Safe travels, and we look forward to seeing you again!

- A+ Japanese Auto Repair, Inc.
5
Google
A+ Japanese Auto Repair, Inc.

5/5 Excellent. They were able to take my vehicle in on very short notice and returned it to me in better condition. It was also for a service which wasn't listed on their website. So I was skeptical when first contacting them if they could even do it. However, my doubts quickly changed when I called and visited the shop. I'd like to give special recognition to Robert. He was the primary representative I spoke and met with. I believe he does a fantastic job and gave superior customer support throughout the process. Robert was welcoming and kept me informed on my vehicle's status and at no time did I feel pressured or manipulated to make a decision I didn't want. I briefly spoke and met with others and they were friendly too, which is reflected in the company's high reviews. A+ was a pleasant experience that I didn't expect. Based on that, I plan on being a repeat customer for check-ups or future vehicle questions. I will also recommend A+ to others.

Hi Clayton, We're thrilled to hear about your positive experience with us! It's fantastic to know that we could assist you on short notice and provide the service you needed, even though it wasn't listed on our website. We're always happy to go the extra mile for our customers. Robert will be delighted to receive your special shout-out! We’re lucky to have him on our team, and it’s great to hear he made your visit smooth and pressure-free. Our team is dedicated to maintaining a friendly and supportive environment, and it’s wonderful to hear that reflected in your experience. We're excited to welcome you back for any future check-ups or questions about your vehicle. Thanks for considering us for your automotive needs and recommending us to others. Safe travels, and see you next time! Best, The A+ Japanese Auto Repair Team

- A+ Japanese Auto Repair, Inc.
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A+ Japanese Auto Repair, Inc. is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call A+ Japanese Auto Repair, Inc. (650) 595-2277 if you have any issues in accessing any area of our website.