San Carlos Auto Repair

They have not fixed my car because they could not find anything major except a loose battery but this place is wonderful. They ran a full diagnostic on my car, made sure that the battery was still good. They tightened the connections and it was once again working well. AAA towed it over to their shop so I never met Justin until I picked up the car. Justin, you are truly a class act. He is a thorough gentleman...all three of the guys in the office were so welcoming and polite. The best thing is that they made my day by handing me an invoice for $0. I was blown away. They will be getting all of our repair business from now on. Thanks guys for brightening my mood. There are still well mannered gentlemen in the world.

This is by far the best auto shop I've worked with. The advisors are super professional, courteous, and helpful. The mechanics take photos of anything wrong with your car and email them to you so you feel like you know what's going on. The shop arranges for rides if you need one. Etc. The next time I buy a car, I'm actually more likely to get a Japanese one so I can keep going to this place.

A+ Japanese Auto Repair did a great job on my car! Rob has great customer service skills and I really appreciate that he doesn't push to try to get a sale. He tells you what you need now, what you need soon and what we should keep an eye on for the future. Then he truly lets YOU decide what services you want to have done. A+!!!

A+ Japanese Auto Repair did a great job on my car! Rob has great customer service skills and I really appreciate that he doesn't push to try to get a sale. He tells you what you need now, what you need soon and what we should keep an eye on for the future. Then he truly lets YOU decide what services you want to have done. A+!!!

Just got the oil changed on my Mazda. Dropped it off early morning. They set up a Lyft to get me to the office right away. When it was done in the early afternoon, I got a phone call. They set up an Uber to pick me up that was here in 5 minutes. Got in, checked out, and on my way. Very reasonable cost for a full synthetic oil change. The speedy free Lyft/Uber rides they provide are a VERY nice touch of customer service. It's not an oil change in 30 minutes, but it's still pretty darn convenient!Extra bonus I didn't notice last time: they dust the car interior. Nice touch.

They went above and beyond! I needed an oil change. They were on par with other places in the area. Here's where they differed, drop-off to work, they ordered an Uber to pick me up when their drivers were all busy. Rob knew I was coming from work and helped me get in and out as fast as possible. Absolute stellar service. They know how to rock!

Come here for great service and people you can trust. Justin is incredible at helping and making sure your best interest is looked after.

Amazing service! I am thrilled that I've found an auto repair shop I can trust. On a Friday afternoon, I was told by Towne Mazda to bring the car in for emergency service. When I got there, I was told that the shop was closing, that the car wouldn't be looked at until Monday, and that they don't have loaners and the on-site rental place was closed. I got home and left a voicemail for A+ Japanese Auto and another local shop. Justin called me first thing Saturday morning, made arrangements to have the car towed to the shop, called me with timely updates, and made sure the car was safe to drive again. To top it off, when it was time to pick up the car, he sent Uber to pick me up so I didn't have to find a ride. So convenient! And, I just felt that they cared about me, my family, and our safety.Truly, amazing service! I am done with the dealer and am a loyal customer here now. Thank you again, Justin. I am still in awe of the incredible service I received.

Got my brakes checked and replaced here. Super satisfied with the service. Rob and the rest of the team were very helpful. I will definitely be coming here again.

We bought a new car today. Randy was the best. Everything went smoothly, So appreciate the time and trouble. Just a great guy selling a great car!