San Carlos Auto Repair

As usual, I got my "mature" (gen 1) Prius serviced for routine maintenance. At 200K+ miles, I need to know that every part of that car is working A-OK so that I am safe to ride. I am actually happy when there are things to repair because components tend to degrade as the car ages. When I reclaimed my auto, it drove perfectly. I wouldn't trust my vehicle to be serviced anywhere else!

I bought a lemon of a used car, I did my duedilligence and got it looked at by a separate mechanic who said it checks out just has a leak in the power steering but that's not a big deal, so I bought the car. A day later the check engine light came on and I took it to A +. After several tests it turned out it needed a new transmission (and many other repairs). They called the auto broker for me to see if he would take the car back and if he would chip in for a transmission. I panicked and thought about trading the dud of a car in, Justin let me keep the car in the shop for over a week to think about what I wanted to do. Not only that, but he offered that if I chose to trade in the car (meaning A+ holds doesn't get my buisness of fixing it up) he would help me buy the right car and talk to the dealer if needed. He was willing to help me out even if it meant loosing buisness just because he wanted to do what was right in a bad situation. He probably spent over 2 hours of phone time with me and helped me fix the car at a reduced and cost with amaizing quality. Even when I got the car back he followed up with phone calls to make sure the car is working well.

Again, the team at A+ was on their A-game! Justin worked with me step by step to make sure everything was smooth, and did his best to get what he could covered by the warranty. He always goes above and beyond of me, and the rest of the cars that we bring here also!

Great job on my 1996 LandCruiser

It's always a pleasure bringing my Chrysler 300 to A+ for routine servicing! I know that Justin will take very good care of my car and advise me of anything that needs to be done now versus down the road. This is very useful in planning future servicing!Sandra B.

Love, love,love Rob and all the staff at A+. Best customer service of anyplace on the peninsula. Have been bringing my cars here for years and would not go anyplace else. Every time I go in they blow me away

I am always looking for a car service/garage I can trust, and professionalism, knowledge, experience and transparency are all a part of that. A+ Japanese Auto Repair seems to have all the above so I will use them again. And they provided a ride to and from work which is critical for me.

Outstanding service from Rob Lucas. A+ is my go to spot for any auto work from now on. I went in for a car noise issue. They did a thorough inspection, figured out what was causing it and then charged me nothing because the issue had by then self-repaired. They share detailed inspection results with images online so you can see exactly what was done. And it's obvious that they care about their customers from the smiling faces in their office and the great advice they provide. Highly recommended! They even got me an Uber ride so I could pick up the car back the same day.

I've been going to A+ Japanese now for the past 10 years. Rob in customer service and owner Adam are two of the finest people I have ever met. I trust them completely with my two cars they have always been straight and honest with me and done an excellent job.