San Carlos Auto Repair

I had been reluctant to take my car in for a checkup since since I moved away from an auto shop I had been using for years. I wasn't sure if I'd find another shop that I could trust or had such good customer service. I decided to try A+ Japanese Auto Repair based on a friend's recommendation and was not disappointed. Their customer service, especially Rob was wonderful. The checkup was comprehensive and Rob took the time to explain the results. You could tell that Rob cares about helping you make informed decisions about your car. It's not just about the money. I appreciated that he breaks down the results into things that you can wait to fix and the things that you should fix as soon as possible. Even after I decided to wait to fix something, he offered a suggestion about what to buy if I decided to fix it myself. They were especially gracious to me when I forgot to call them back during office hours and had to get in touch an hour after closing to figure out how to pick up my car. I think I've found my go-to shop on the peninsula!

any service done other than oil changes (which were few and far between). They were able to take care of all the issues that needed to be addressed all in 1 day and it didn’t cost me the price of a new car!

Incredibly helpful, knowledgable, and courteous!When our old Honda Civic stopped running, A+ stood out in my memory as being a reputable shop with great service and they absolutely did not disappoint. I spoke with Rob who was incredibly helpful in scheduling and coordinating the drop off and diagnosis of the little Honda.Even though we opted not to fix the car, Rob and all the employees we spoke with were still incredibly cordial and offered advice for us. To me, this was the winning moment.I will absolutely be back for service with our next car!

I have never had a better experience with an auto repair shop than I had with A+. Rob was extremely courteous, knowledgeable, and above all honest. I've dealt with a wide range of folks in the auto repair business, and it is clear that Rob and the rest of the team pride themselves on excellent customer service and satisfaction. I only wish I lived in the Bay Area -- A+ would be my go-to auto repair shop if I didn't live thousands of miles away!

I can't believe it has taken me so many years to find this fantastic alternative to car dealer service. A+ shoujd be A++++. They serviced my Hyundai Sonata Hybrid, and did not "sell" me on any unnecessary items, based on mileage or time interval since last service. A+ does a thorough inspection, then does only what is really necessary. This was about one-third the cost of dealer recommended service.

We love A+ and have been receiving amazing service for more than a decade on several vehicles that we've owned. My son is now driving and we made sure that A+ inspected any vehicle he considered purchasing. The staff is always friendly & helpful...peace-of-mind, trust worthiness, and cars that hum...what more can you want!

I took my 2009 Acura TSX here for new brakes, and it was an awesome experience. Rob is the man, he is very friendly, professional, and takes good car of your car. They shuttled me back to my home office, and shuttled me back when my car was done. The price was fair, and they even gave me a part for free because it wasn't in their initial estimate. That's good business practice. They have earned my loyalty.

Great experience with A +. They even provided me a Uber ride home. Rob was great to work with.

Very happy with the service. Pictures sent by email of their progress. I will be back.

Rob solved my braking problem with no problem. He was great walking me through all my options. Will be back again. Thanks Rob.