San Carlos Auto Repair

Wow! The Yelp reviews are on-the-mark for this business. Had never heard of A+ but after seeing the reviews on Yelp I gave them a call when a mystery light stayed on in my dashboard and I was quoted repairs of several hundred $$'s by the dealer. I'd put off finding a local repair shop but knew it was finally time. The experience with A+ beginning with my first call was such a positive contrast to my experience with the dealer that I wondered if it was too good to be true. But Justin was terrific consistently through my entire repair experience. To start, he talked me through his recommendations and since it was a Friday and I had planned to drive my vehicle to the mountains the next day, he arranged for a loaner vehicle I could use. At no cost to me! The diagnostic process this shop uses is incredibly thorough and I appreciated having a soft-copy of the results sent to me that I could review on my own. Justin spend lots of time talking me through each finding and didn't push more repairs than I was prepared to make (and there are lots to be made that will have to wait until a later date). The shop was thorough, on-time and costs were less than what I've been quoted at the dealers along with a warranty. Justin even extended my loaner car for one additional day until the repairs could be completed. Really unbelievable. You bet I'll be returning with the rest of our cars when the time comes. They've earned the business. Thanks Justin and A+!

on my 2010 Honda Civic. This was my first experience going to an auto repair shop. I was worried about all those stereotypes where auto shops try to sell you things that you don’t need to make a quick buck….. That does not happen at A+ Japanese Auto Repair.
I want to thank my service consultant Naeem and Alex for making my experience personable, because they were straight to the point by clearly communicating what my car needed. Naheem was professional in many ways: his demeanor, his appearance, his service, and organization of knowing what my automobile needs were as I checked in. While my car was at the shop, Naeem emailed me pictures of my car through out the process so I was never left wondering what was going on with my car.
I brought my car in last minute like many other people, three days before Christmas. Even though the shop was clearly busy, A+ Japanese auto’s customer service was still top notch. Even though I requested an extra service, I had my car back in a speedy manner. I have to toss this out there… I was impressed to see the shop owner (I recognized him from their website) in the street with a stop sign so his mechanics could back cars into the shop. It’s great seeing owners work with their team instead of locking themselves in their office all day.
When I picked up my car, it was sparkling clean and full of small touches. My interior was vacuumed and everything was where I left it. It put a smile on my face when I saw that they refilled my squash-scented air freshener! Overall I couldn’t be happier with A+ Japanese auto repair! My car is at 45,000 miles and I know where I will go for regular service and when I need to do my 60,000 mile major service. If you need anything regarding auto repair, I would check with A+ Japanese auto repair first. If you’re still on the fence… just give them a call and I’m sure they will welcome you and give you the answers you need to help you with your decision. Thank you Naeem and Alex for the wonderful experience and I will definitely make it a point to see A+ Japanese auto repair soon!

We brought our Prius in for a minor service, and they found an oil leak. They said they may have to keep the car overnight and get the part the next day. We told them that we planned to leave on vacation the next day. They rushed the part and the service, got it done that day, and we were on our way! To top it off, they also got my wife a rental car for the day! Wow, that is service!

Rob and the team provided the best service and was very accommodating to my hectic schedule. Furthermore, he took the time to clearly explain to me what was wrong with my car and what they did to fix it. Thanks Rob!

This was the best auto service experience I've had till date. Naeem was very courteous and friendly - they helped park my car when I got in, called an Uber for me to get to work and one to get back to the shop - AND they did the whole service in less than an hour since I told them that I could be back as soon as they were done. What's more- I got a 10% off discount as I work for Oracle. In all honesty they may have lost money with the service - but I was truly and honestly blown away by it. If you're looking for an awesome place to get your scheduled maintenance - look no further. Ask for Naeem - he was awesome, but I'm sure the others were equally as nice and professional.

This was the best auto service experience I've had till date. Naeem was very courteous and friendly - they helped park my car when I got in, called an Uber for me to get to work and one to get back to the shop - AND they did the whole service in less than an hour since I told them that I could be back as soon as they were done. What's more- I got a 10% off discount as I work for Oracle. In all honesty they may have lost money with the service - but I was truly and honestly blown away by it. If you're looking for an awesome place to get your scheduled maintenance - look no further. Ask for Naeem - he was awesome, but I'm sure the others were equally as nice and professional.

Just got done with getting my battery replaced. Some of the nicest people you will meet. Came out to my Toyota RAV4 crank with clickin no start. Could be battery or maybe starter. Called A+ to tell problem and the gentleman met me down the road where my vehicle was to inspect. Said before we go towing or anything let's test Battery. It started up and even though they are swamped with clients they took my truck over right then and there and replaced. Eric and Naeem were exceptional with customer service and quality of work. I will be taking my cars there exclusively. This is what you dream of in an auto repair business. Fair. Honest. And good quality work. Highly recommend.

Naeem went above and beyond in customer service! He took the time to explain different options, but never forced his opinion. He was also willing to do some minor additional work without extra charge. Actual job was also done very well. I'd go again.

Naeem went above and beyond in customer service! He took the time to explain different options, but never forced his opinion. He was also willing to do some minor additional work without extra charge. Actual job was also done very well. I'd go again.

Great customer service. You could probably do it cheaper if you really wanted to, but if you want to get it done without hassles and with a warranty -- this place makes sense for you.