San Carlos Auto Repair

I went to A+ Japanese at the recommendation of my boyfriend who has taken his Hyundai there in the past. I had procrastinated much needed mechanical work because I faced numerous instances of your typical talk-to-a-woman-like-she's-stupid and an actual tap on the head when I brought my car in for noisy brakes. I went into A+ Japanese a little cynical, not quite sure how things would go, but trusting my boyfriend's experience and recommendation.I couldn't be happier! I have a nine year old Chevy Cobalt (yes, they service American cars too!) and brought her in for noisy brakes affected by San Francisco's steep hills. Justin Mills and the team at A+ took care of everything and then more! After their initial full car inspection I received an email with a comprehensive write-up on the car with photos of the parts that needed attention. Justin walked me through each item and helped me prioritize the timing on fixing each part, understanding of my budget. Today I picked up my car after the second round of work and Justin blew me away again with over-delivering on the work. I set the budget, he made the work happen within that number and the car was ready in 24 hours (clearly timing is dependent on the work).I drive from San Francisco to have my car worked on at A+ and to work with Justin and his team. It's the first time I felt safe and comfortable with a mechanic and I'm willing to make the trek for that! Women, if you're looking for a place to get your car checked out and worked on, A+ Japanese is that place! Ask for Justin!

I've had two excellent experiences with A+ in the last two weeks: one while getting my headlight replaced and another while getting many issues taken care of with my wife's car. Both times, Justin Mills was the service lead and I can't say enough good things about how professional, courteous and thoughtful Justin was. He kept me up to date on the status of the repair, was very direct about any/all potential costs and even covered my rides back to my office via Uber. Justin took care of our cars like they were his own and at the end of the day, this is exactly what I want in a service center.Justin and A+ were recommended by one of my best friends and I can't reiterate that recommendation enough!

Fast, Professional, Honest, Responsible people. It was the best car repair experience in my life so far. Fixed my suspension noise, changed breaks with bunch of FREE extra service. If you don't want to waste your time and money, go to A+ Japanese. Ask for Rob, he is the person I dealt with.

Fast, Professional, Honest, Responsible people. It was the best car repair experience in my life so far. Fixed my suspension noise, changed breaks with bunch of FREE extra service. If you don't want to waste your time and money, go to A+ Japanese. Ask for Rob, he is the person I deal with.

Prompt, courteous, kept me informed, provided an inspection report w photos prior to starting repair work. Excellent service

The customer service here is a rare find. We pulled in with a family of 5 and a motor home with major engine issues. Justin was incredibly kind, patient and went way beyond expectation to take care of us and get us on or way. I highly reccomend this business. It's not often that you find this level of care and service in this industry. Thank you!

they are great on helping you whatever matter or concer you may have. They even provide an uber to my house back and for. They are not expensive at all and very reasonable price. Good service. Thanks to them I have my AC back in my car and I didn't have to waste to much money. Thank you guys.

Rob and everyone involved with the process of assisting on any repairs on my Prius demonstrated a large amount of courtesy and professionalism. From the time I arrived, to the time of pick up, I was informed and given the data I needed to take and make a clear decision on what to do. This is quality over quantity, and this is most appreciated. This personal approach, made for a rewarding experience that was painless, and educational, as my children and I saw things as they should be and not just some thing thought as theory. Oh did I mention the service, one word EXCELLENT!!

They are excelent on the service. They help you a lot with any concern you may have.

Ok, can I give these guys another five stars?!I was out of town when my family had car trouble. They were stranded in 100 degree heat on a Saturday afternoon. The situation was not pleasant.Rob went above and beyond and showed up in person! (When does this ever happen?!?!). He calmed frayed nerves, tested the vehicle and had it towed. The guys at A+ then proceeded to diagnose a rare issue and helped me work with Toyota to get the warrantied parts replaced.In short, this was amazing! Thank you so much, Rob. I truly appreciate all your efforts!