San Carlos Auto Repair

It was my first time in the shop. Service was great and I'll be back there for sure. It's not getting 5 stars just because prices are quite compatible a Toyota dealer.

Justin helped fix our nonprofit agency's delivery van that badly needed repairs. now we can drive around the county picking up and delivering donated medical supplies to people with disabilities. Thanks Justin @A+!

Justin was a world of help for our nonprofit, the Center for Independence in San Mateo. We have a company van that we take around the county to pick up and deliver used medical equipment for people with disabilities in need. But the van was a mess. Justin was completely accommodating - from picking up our van - getting it jump started and taking it to the shop - to delivering it in just over a week - A+ made sure we were taken care of. He was extremely patient with my 100 questions and requests for quotes and revisions to placate our board of directors to approve the costs. Our agency is more than happy with the results, as the van runs smooth as butter and we can now go back to serving the good people with disabilities in our community once again thanks to Justin and A+ Japanese Auto Repair!

This shop is great from the moment you call them. I had a dealership in Redwood city tell me I needed four wheel bearings replaced, which I thought very odd. So did Naeem, my customer service rep, at A+ and said to bring it in and that probably it was less than that. Sure enough, I brought it in and he had two technicians look at it and only one wheel bearing was bad! I had them work on it and they had it back to me one business day later. Thanks A+ for the good experience at an auto shop.

This is the best place in the world for auto repair! I totally trust the mechanics there and have been taking my cars to them for 20 years. Recently they diagnosed an airbag flashing light as having to go to the dealer, and didn't charge me for the diagnostic. They send me home with Uber so I don't have to wait through 3 other people to get to their location, as I did with the dealer. They know me by name, and give me hugs at the end of the transaction. I have sent all my friends and family to them. I always have confidence that my car is in good shape, and I can trust it, since I am on the highway all the time. I am so glad to have them in my life!Ros Carol

These guys are like going to the dealer but without the cost! They are big on customer service and took great care of my Toyota Prius. It was kind of cool getting photos of the repairs as they were in process too.

Had my vehicle alignment done here as a result of lowering my car. They were nice enough to accommodated adjusting my alignment to match the aftermarket recommended specs. Some shops will only align to factory settings, even with aftermarket parts installed, which defeats the purpose of adjusting the car to perform with modifications. Great customer service and offered to drive me to a coffee shop down the street. Great advice and recommendations. No pushy advisors nor offers for any unneeded services. Highly recommended.

Excellent service. Dropped off my car and they gave me a ride back home. The place is VERY busy, but still they were incredibly responsive and always kept me updated. The fix ended up taking longer than expected, and they took care of me with rental. Highly recommended.

Best service I've ever received in the Bay Area for my Toyota Prius 2008. Fast, free pick and drop offs via Uber - extremely classy reps (Justin Mills) - really enjoyed the experience.

Eric, the owner, is a standup guy. I've known him for close to 15 years and was very thankful to receive his feedback while searching for the perfect hybrid vehicle. This is the first time I can say that I was happy that I needed to take my car in to be serviced! Bringing it to A+ was a total joy. I was given a ride home after dropping it off. I was called right away after inspection with a list of issues and recommendations. I was given a rental car to use in the meantime, and my car was ready within a day. All the reviews are accurate, their customer service is undeniably fantastic. I'm very thankful for Justin and his team at A+ Japanese Car Repair!!