San Carlos Auto Repair

I've been going to A+ Japanese for about 2 yrs at the time of this review, and have had services ranging from an oil change to replacing the timing chain and other major services performed on my 2005 Pathfinder. I purposely waited to provide a review to them (or any other service vendor) until I have dealt with them more than 2-3 times, as that's when their true colors seem to reveal themselves. The first couple of visits to any business can always be great (or even awful) and skew the true quality of a business. Additionally, I've been dealing with Justin, specifically, even prior to his move to A+ from Boardwalk Nissan and it was a pleasant surprise to find him there when I first decided to try A+.Recently, I took my Pathfinder in to take advantage of a Fall special which included an oil change, tire rotation, etc. etc. About a week later, I called Justin at A+ to express my dissatisfaction about my most recent visit who immediately wanted to make things right. Without getting into details, Justin heard me out and didn't try to justify anything that I was upset about; he genuinely expressed understanding and a desire to retain my business. With my truck at almost 100k miles, I brought it back in to have have work done that was recommended by their mechanic (no kidding - these guys are good, too), Justin and the mechanic walked me through what and WHY they recommended the work by visually showing me and educating me along the way. They taught and empowered me to make an educated decision versus a blind, emotionally reluctant decision to have the work done. Also, in prior service visits with them, they have actually taken numerous photos of the areas of the vehicle that required service and emailed them to me while I was at work so that I could see what was going on. This was unheard of and really impressed me.After the walk through, I was more than happy to have the work done (new front brakes, replacing front/rear differential fluids, and various other fluids, new spark plugs, and more), and not only did they do another really quality job, they even bent over backwards and provided me with an overnight rental car on their dime without me even having to ask for it. Now this was true customer service and a class move on their part. They didn't have to do that. It made me feel like they recognized my patronage in the past and that they really did want to keep my business and were willing to do whatever it took to make up for a poor experience after having established a good relationship with their shop.I picked up my Pathfinder the next day after work and it was cleaned up and running well. Justin also informed me that they chose to use an upgraded quality part at no additional charge to me. Businesses can and will slip and/or make mistakes occasionally, and it's great to see that when A+ does, they are not above apologizing and willing to go reasonable lengths to make things right. Because of their demonstration to committing to good customer service, I will continue to support, promote, and bring my vehicle with A+ Japanese Auto Repair. If you're tired of bouncing from garage to garage, or even dealerships and their outrages prices, take your vehicle to A+. Hats off to Justin and the management/owners.

I brought in my ford diesel van that has diesel in the cooling system. I knew from the get go that this was going to be a tough job for any mechanic to deal with (Labor intensive). Justin not only told me that if it was too much for them to handle, he would let me know before throwing a finger on the repair. Long story short, he wasn't comfortable with taking on the job (needed special tools for my van specifically) so he called me the next day to let me know. It's very reassuring to know that not all mechanics are snakes. (My van sat in a mechanic shop for 4 months prior to this.) Thanks for your dedication and honesty, it will take you a very long way Justin! Talk to Justin for your car repair needs!

Very professional and on time.

EXCELLENT SERVICE AS ALWAYS ---HAVE BEEN CUSTOMER OF THEIRS FOR 15 YEARS AND HAVE NEVER BEEN UNHAPPY WITH SERVICE AND WORK ON MY CARS

I needed a pre-purchase inspection of a car I was planning to buy and Justin and Rob helped me out very well. It all went very smoothly and I have no complaints at all. They were both very professional and kind. At the end I didn't buy the car because of what Rob told me about the car. It was very useful.

Looking for a honest trust worthy mechanic is hard to find these days. I have been with my mechanic that I have been going to for the past 19 years, now he has relocated an hour away which made things inconvenient, It was time to find a new mechanic. I found A+ Japanese Auto Repair on Yelp with the enormous of great reviews, note that I'm not a big Yelper but I figured it wouldn't hurt to give it try. I called and spoke with Justin (Service Writer), I told him my situation and that I'm looking for a new mechanic, We automatically started talking as if we new each other, so I made a visit to meet with Justin, he appreciated the fact I came down and promised me that I would be very happy with their work and services, he really took on the project as if it was his vehicle, if I had special instructions for Justin in regards my vehicle, he would listen and relate those notes to his mechanics so they understood that I take pride of my vehicle, it just eased off the pressure that I found someone that cared and take pride as much as myself. Justin always kept me informed every step of the way about my vehicle. Superior customer service, Justin has my 5 stars!!! Thank You A+ Japanese for such a great experience!!!

Once again A+ saved the day by addressing a safety concern that had developed for my vehicle. I trust these folks to take great care of my ride and they come through every time. You guys are awesome!

Looking for a honest trust worthy mechanic is hard to find these days. I have been with my mechanic that I have been going to for the past 19 years, now he has relocated an hour away which made things inconvenient, It was time to find a new mechanic. I found A+ Japanese Auto Repair on Yelp with the enormous of great reviews, note that I'm not a big Yelper but I figured it wouldn't hurt to give it try. I called and spoke with Justin (Service Writer), I told him my situation and that I'm looking for a new mechanic, We automatically started talking as if we new each other, so I made a visit to meet with Justin, he appreciated the fact I came down and promised me that I would be very happy with their work and services, he really took on the project as if it was his vehicle, if I had special instructions for Justin in regards my vehicle, he would listen and relate those notes to his mechanics so they understood that I take pride of my vehicle, it just eased off the pressure that I found someone that cared and take pride as much as myself. Justin always kept me informed every step of the way about my vehicle. Superior customer service, Justin has my 5 stars!!! Thank You A+ Japanese for such a great experience!!!

We've been taking both our vehicles (Honda Accord and Toyota Tacoma) to A+ Japanese Auto Repair for over ten years now, and we've been very pleased with the service. We've worked with Rob, Nareem, and Justin. All are very pleasant and explain things well. Oftentimes, they will clean our cars, both interior and exterior, which I really appreciate.We trust them to do a good job at a fair price. Don't forget to check their website for coupons, which I failed to do this past visit. :-( Update: Justin called to thank me for coming in and for my Yelp review. Since I had already received the AAA discount, he offered to put a credit on my account to cover the difference between that and the coupon I missed. That was more than I could have expected! Thank you, Justin! :-)

Came here for a clutch replacement on an old 97 Civic EX. The price is a little bit higher than other shops but you receive double the warranty (24k miles or 24 months) whereas most other shops only honor a 12k mile or 12 month warranty. My clutch had some problems after the initial installation so Rob asked me bring the car back no questions asked. They are kind enough to give you a ride to work if you are local as they service your car. Although the symptoms had disappeared by the time they test drove the car, they still took the extra precaution of doing a clutch fluid flush and adjusted the clutch pedal at no additional charge (thanks to the warranty). My car is old but it now runs like a charm and I now have another 23 months of peace of mind thanks to their supportive service. Friendly staff and very quick at responding. Would definitely recommend if you own a Japanese vehicle and don't want to pay the dealership premium!