San Carlos Auto Repair

As a first time customer at A+ Japanese Auto Repair, I was highly impressed with their clear focus on customer service, and a forward leaning digital interface. From the comfort of my keyboard, I was able to make the appointment and describe the work to be performed - and pleased to received digi-verification. Naheem was excellent in customer in-take, discussing the work, and follow-up upon completion. Appreciated the detailed work order. I trust that the work was performed as described. The whole experience was far superior to a typical service center tango. Thanks A+ - I'll be back.

Justin went out of his way to match the price of a clutch and fly wheel installation estimate I was given from another shop. He was also very generous to waive the service fee as well as apply a yelp deal I had towards the total. Both Justin and the mechanic who worked on my car took the time to explain to me exactly what needed replacing/fixing and why. When I came back a week later w/ a dead starter they fixed my car quickly, and worked to accommodate my work schedule for drop off/pick up in addition to supplying me with a rental car. I felt well taken care of, and appreciate their hard work.

As always, my checkup on my 2007 Toyota, went well, more expensive than I thought it would be, but Rob is always on top of everything, and I appreciate that he is always looking after my best interest in keeping my car in tip top condition, as I utilize it mostly for hauling around my grandchildren all the time. I can always count on the best service from A+ and will continue to use them while I continue to drive!!!

The staff is always courteous, friendly; I was explained very precisely what the car needed and I was provided with alternatives for repairs.

Top notch customer service and workmanship. Will return!

As always the customer service is outstanding and the work is top rate I love the photos they send of the issues they find, Instead of of just telling you. great job

BEYOND EXCELLENT CUSTOMER SERVICE--ROB IS THE BEST! AS IS THE ENTIRE STAFF.

A+ on customer service, expertise and car care!

Ive used A+ Auto Repair twice and I have had good experiences each time. I appreciate the quick emails and the fast quotes.

Friendly, accommodating, knowledgeable. I felt that Rob Lucas' service recommendations were reasonable and appropriate without pushing for the "kitchen sink" approach for every possible service.