San Carlos Auto Repair

As a senior with a 10 year old Suzuki I was quite nervous when the check engine light was glowing! I am really impressed with the courtesy at A+ Japanese Auto including transportation home and back plus a very clean car waiting for me. Justin explained every detail and made what could have an ordeal instead a pleasant experience. I have already recommended A+ Japanese Auto to my neighbors!

I recently bought a 2010 Mazda 5. According to another workshop near my workplace in SF, I had dirty transmission fluid, and I decided to go to A+ on a weekend for a full transmission fluid flush. I turned up at A+ with my own ATF and filter, but Naaem insisted that his techs take a look at it before recommending what action to take. In the end, they recommended that I do two drain-and-fills back-to-back for $175 including OEM ATF, which apparently is something they do quite often. This ended up being cheaper than the labor alone for a full flush, which would have been $200+ (not the lowest quote I got, but within reason). They also asked me to go back after 500miles for a follow-up check to make sure everything is ok.A+ may not be the cheapest around, but it's reasonable, and I like that they were trying to determine what was the best course of action rather than just doing what I thought should be done and earning more money from it. Very good customer experience overall. For fixes other than simple DIYs like oil/filter/spark plug changes, I'd go back to A+.

Brought my Lexus IS here for service recently after wanting to see if I could get a better price on repairs that were pricey at the dealership service department. I know this was a locally owned business and thought it would be nice to support a home grown place. Called on a Friday afternoon to request a quote on replacing my water pump and rear brakes. I was told they could fit me in on Monday morning and so brought my car in first thing. The service advisor that I worked with was very attentive. He suggested services in addition to what I originally brought my car in for which I declined. My car needed to be kept overnight and they arranged a rental car for me and also picked up the bill. They used Lexus brand parts and guaranteed their work for 2 years. When I picked up my car, I noticed that it was detailed. The overall price for the service was quite good and fair compared to the dealership.

A+ is the best honest & trustworthy shop in the area. I wouldn't take my ride to any other place.

This is my third car I have been bringing into A+ (over 16 years). Love these guys, prompt, smart and courteous. They will tell you what must be done, what could be done and what to keep an eye on.

I came in with an emergency on my vehicle, without an appointment, and Rob Lucas took care of the problem and I had my car back in 3 hours!!! As always the service and interaction with Rob, was excellent. He always bends over backwards to have it repaired and at a reasonable cost.I have used A+ for years, always dealing with Rob and would go nowhere else.

I have a 2012 Chevy Sonic LTZ hatchback and it was in need of a routine oil change. I saw the reviews on A+ and decided to check it out. I made an appointment for 730am and I was a little late because I underestimated the traffic from Daly City. They took me right away and were very friendly in welcoming me. Naeem helped me and took care of everything. He explained the oil change and everything that is included. He answered my every little question and did not appear annoyed. I asked about doing a tune up because I drove my car to South Lake Tahoe in June and I plan to drive it there again in August. I explained that my main concern is SAFETY. He said it's a good idea, but that the car probably does not need it. I must have made a worried face because he said that if I want it done then they can do it. He explained what is included in the tune-up and how it all works. I needed to get to work in San Mateo, so I was shuttled out and the driver/mechanic was really professional and friendly. They also picked me up when my car was ready which was around 12pm. I was sent an email with pictures and they explained that an axel is leaking a little, but that they cleaned it up and should be good to go. They also send a picture of a dirty engine filter. They cleaned it up and suggest that I change it next time and that it's relatively cheap. Naeem explained everything that was done on my car from the brakes to the fluids. The car is in great condition, which is a breath of fresh air! They charged 148$ for the tune up and oil change. I am a happy customer and even though it is out of my way, I will be back! He did not try to sell me anything and he was very knowledgeable.

I have a 2012 Chevy Sonic LTZ hatchback and it was in need of a routine oil change. I saw the reviews on A+ and decided to check it out.I made an appointment for 730am and I was a little late because I underestimated the traffic from Daly City. They took me right away and were very friendly in welcoming me.Naeem helped me and took care of everything. He explained the oil change and everything that is included. He answered my every little question and did not appear annoyed. I asked about doing a tune up because I drove my car to South Lake Tahoe in June and I plan to drive it there again in August. I explained that my main concern is SAFETY. He said it's a good idea, but that the car probably does not need it. I must have made a worried face because he said that if I want it done then they can do it. He explained what is included in the tune-up and how it all works.I needed to get to work in San Mateo, so I was shuttled out and the driver/mechanic was really professional and friendly. They also picked me up when my car was ready which was around 12pm.I was sent an email with pictures and they explained that an axel is leaking a little, but that they cleaned it up and should be good to go. They also send a picture of a dirty engine filter. They cleaned it up and suggest that I change it next time and that it's relatively cheap.Naeem explained everything that was done on my car from the brakes to the fluids. The car is in great condition, which is a breath of fresh air! They charged 148$ for the tune up and oil change. I am a happy customer and even though it is out of my way, I will be back! He did not try to sell me anything and he was very knowledgeable.

The staff is always courteous, friendly; I was explained very precisely what the car needed and I was provided with alternatives for repairs.

I have a 2004 Lexus RX330 and used to go to the Lexus service center, but not anymore. I've worked with Justin twice so far and have had a wonderful experience. Justin is friendly, knowledgeable, and extremely customer oriented. He takes care of you of and gets you in and out as quickly as possible. I highly recommend A+ Japanese Auto Repair.