San Carlos Auto Repair

Out of frustration, I brought my 2003 Toyota Highlander (still a great car!) from Toyota 101 to A+. The only reason I brought it here was because I had seen the place where I was dogsitting nearby and took the dog for a walk. I noticed it because there wer a *lot* of cars (no pun intended) there. My engine light was on for something Toyota had fixed a year prior. Well, thanks to the car sleuths at A+, they found the issue and really worked with me with the solution. It wasn't a cheap fix, but I know if I had kept it at Toyota, it would've been probably twice the price. And it's not just about the price - it's really about trust. These guys are great with getting to the problem, finding the best solution and getting the job done and done well. And the customer service is stellar. Justin was absolutely on it with spelling out the problem, updates and everything good customer service should be. Plus, they're local...not a conglomerate. Given the pandemic, the more I can support good local vendors, the better. That's what a community does! I'm giving them a high recommendation.

Justin was very nice and professional to work with. I appreciated the time he spent outlining the work that I wanted done as well as suggest other possible areas of my car to improve. I didn’t feel pressured to agree to getting other areas fixed beyond what I had initially intended. Thanks for your help, Justin!

Great place for Toyota Prius old car care. Naeem is the best person to contact for all your car needs.

Bad alternator died suddenly. My usual mechanic was out of town and we needed a speedy repair. They took us and serviced quickly and pointed out some other things we should look at like a bulging tire and other things. Very prompt with great communication including pictures and diagnostics linked.

Justin was very clear about what needed to be done and worked with us to make the repairs fit in our budget. We felt very comfortable that only the work that needed to be done was being done, and was performed in a high quality manner.

Updated: Justin called me back to help resolve the issue and regain my trust and business. Really appreciated the personable customer service. —- I was charged over 300 dollars for a Honda 80311-SDB-A61 Refrigerant Suction Hose and was unable to return it because other parts needed to complete the repair service were on indefinite backorder and it was already delivered to the shop. I looked up the part number on Honda Factory Parts, and it's only $63. over a 400% mark up?! Don't go here if you want to get nickel and dimed. I was so frustrated with the whole ordeal that I switched to another repair show and have not had any issues since. That shop was able to complete the repair without any delay in parts.

i will continue to bring my 3 japanese cars to them for maintenance.

The A+ team was very communicative and helpful with a funky timeframe to work with. Thank you!

I had problems with my exhaust system for months that other mechanics gave up on finding a solution. The folks at A+ had it diagnosed and repaired in no time, while at the same time keeping me informed of the progress.

Good place to take care of your car. I got a breakdown with my Honda and had it towed to A+. They fixed everything and I had it back the next day. Awesome, big thanks you guys! I did it again! But this time the yearly service inspection. Awesome service and the car runs like new again.