San Carlos Auto Repair

Super fast and reliable service. A+ JP started the new inspection status delivery online service. This new service really provided the transparency of the status of the inspection to me. Very happy to continue to be a customer.

I've never had such great customer service before. I called the shop weeks ago and first talked with Jason. I called asking for a quote to fix my car engine and understandable couldn't get a quote that easily since a lot of factors go into this. Jason was open to hearing my car issues i encountered when my car failed and started trying to diagnose over the phone possible car root causes that may not be the actual engine (I had 1 mechanic that had looked at my car previously and told me it was the engine so wasnt super sure at this point in time). On that first call, I could tell Jason is someone knowledgeable, kind and fair. Immediately i didn't want to call any other shops for quotes and wanted to take my car to A+ to get diagnosed to make sure it truly was the engine. A+ was able to confirm it was the engine and provide a quote. Quote was fair but cost more than the worth of the car so understandably wouldn't be worth it for me to proceed. Jason was nice and encouraged me to go to Kia dealership and fight for an engine since my car had known recalls for engine issues. On top of Jason's encouraging words, he was very nice to not charge me for a diagnostic fee since they were able to confirm quickly the engine being the issue. At this point in time, I am already overwhelmed by the great experience i have had thus far. As if this wasn't enough, Jason was understanding that the earliest service appointment I could get with Kia dealership was the week after. To prevent me having to do extra tows, Jason was extremely nice in trying to keep my car on the lot until the day I needed to tow it to get serviced. Honestly, I have never had such great service before from an auto repair shop. I can tell the other individuals that work there, like Justin, are also great, honest people. If I could give 10 stars I would. I towed my car off the lot yesterday and have Kia dealership now reviewing my car to see if my engine issues were related to the recalls and if so they have said they will pay for it. Thank you Jason and A+ Japanese team for making this unpleasant car experience of engine issues manageable.

They know how to treat a customer… From the moment you walk in, until your car is delivered repaired… Everything centers around your satisfaction…It is very satisfying to find a place that really understands how to treat a customer.I sincerely doubt that you will not have the same experience that I did, so there is no need to bring your car anywhere else...

Great Customer service !!! They have a great attitude all the tome and explain everything thoroughly. I appreciate them educating me on what needed to be done and why. It helped me make an informed decision. Jason was awesome and very knowledgeable. I will definitely be coming back!

When my current mechanic couldn't finish a timing belt job on my Lexus IS 300, I took it here. They are experts in Japanese cars, and I would trust them with the most difficult jobs. You are paying for the best! A+ Japanese Auto Repair was extremely patient with me, always providing great customer service even when I called multiple times for quotes and even canceled an appointment once. They also accommodated my request to use my own parts, which some shops would not even let me do. That said, they are extremely expensive. The labor alone for my timing belt and water pump job was $1200. They did have to take out the radiator and other components to access the timing belt (because of a corroded bolt), but it still seems on the high side. I would figure that the entire job is about 6-7 hours of labor for a great mechanic. If you have a difficult or sensitive job (such as engine or transmission repair) that other shops can't do, definitely take it here. They are experts and always provide white-glove customer service.

Excellent service here. I worked with Justin. They fixed my car very nicely, Justin did all the communication with the insurance company, and he offered a loaner car during the repairs (which was really a relief, since insurance denied rental car coverage for a weird reason). All around great. From now on I'll take my car nowhere else.

Justin was awesome! Very Knowledgeable

Impeccable service. Problem: Blown Turbo (Hyundai Veloster Turbo 2014) Really appreciated the courtesy calls to update on procurement of the parts as well as installation readiness. Took 1-week for turn around. Car performance proves to be solid so far (10 miles in). They even went above and beyond to wash the card before the handover.

Wow!!! This place is awesome.

Overall great service. I had my Corolla and Miata serviced. Justin was great to work with.