San Carlos Auto Repair

Great, honest service. Mechanics you can trust. They take digital pictures and email them to you to to show you what is wrong. They even give thorough explanations of why its important to fix it. Highly recommend

Great, honest service.  Mechanics you can trust.  They take digital pictures and email them to you to to show you what is wrong.  They even give thorough explanations of why its important to fix it.  Highly recommend

I got A+'s info from AAA and I'm so happy I did! To start I had to go to them because the car I purchased needed a new transmission and a few other things! I was so upset/embarrassed about it and did know where to look! A+ took the time to educate me about purchasing a used car, educated me about what does what in my car, and kept me up to date with everything! To put the icing on the cake, when my car was in their shop they let me use their company car! The only thing I had to do is just fill up the gas tank! Thank you A+ Japanese auto team!!

I got A+'s info from AAA and I'm so happy I did!  To start I had to go to them because the car I purchased needed a new transmission and a few other things!  I was so upset/embarrassed about it and did know where to look!  
A+ took the time to educate me about purchasing a used car, educated me about what does what in my car, and kept me up to date with everything!  To put the icing on the cake, when my car was in their shop they let me use their company car!  The only thing I had  to do is just fill up the gas tank!  
Thank you A+ Japanese auto team!!

Naeem has excellent customer service,and was very thurough with my questions. I finally feel like I can go to a shop I trust.

Best Customer Experience. Highly recommend. I worked with Justin to get a sway bar replaced on a Nissan xterra. His customer service was excellent, worked with me along the way to get it done quickly, and when the part took longer than expected to arrive, he helped with a shop car. This is just one example but he went way above my expectations. I'd give it a 5 star on quality of service and price as well.

Best Customer Experience. Highly recommend.

I worked with Justin to get a sway bar replaced on a Nissan xterra.  His customer service was excellent, worked with me along the way to get it done quickly, and when the part took longer than expected to arrive, he helped with a shop car.  This is just one example but he went way above my expectations.

I'd give it a 5 star on quality of service and price as well.

I took my aging Prius (200K+ miles) in for routine maintenance and everything checked out perfectly. Justin one of the two excellent Service Managers at A+ took care of everything efficiently and speedily: my transportation to and from the shop, status calls informing me of the results of the inspection and when the car would be ready for pick-up, and a fast payment checkout. I can drive my "mature" auto with confidence knowing that A+ is doing the work to keep it "healthy."

This is my 2nd review for A+ Japanese.  

We recently bought my son's 2008 Smart car FourTwo and went to there for a complete checkup.  Justin gave us a list of recommended issue/repairs.  Our major concern was safety, so we decided to have the brakes front and back fixed and address the other issues later.

But a major headache was an issue with a battery drain.  They diagnosed the problem to an aftermarket alarm.  Justin gave me 2 options, pull the fuse to the alarm or pull out the alarm completely. Not wanting to spend any more money on labor, I told Justin to pull the fuse.  After a short pause, he told me A+ Japanese doesn't take short cuts and everything should be done correctly the FIRST time.  To my surprise, he decided to pull it out for FREE.  

That's what I call customer service :).  I really appreciated that.  Thanks A+ Japanese, I'll definitely be back for my future car needs.

Amazing customer service and attention to detail. They will not force you in doing repairs that might not be necessary and will give you their expert opinion on what they find. Will definitely be back again in the future.