San Carlos Auto Repair

Let me start by saying that I know my way around a car.  I love tinkering with my cars  and making them go faster or handle better.  I just don't love doing boring basic maintenance like changing fluids or chasing down the occasional weird noise.  

So, when it came time to figure out why my my wife's Acura MDX seemed like it was  dragging/hesitating when backing out of a parking space, I decided to take it to these guys based on their yelp reviews.  I guessed that it was either a dragging brake caliper or god forbid, the all-wheel-drive system going out.  

So, I made the call and spoke with Justin on the phone and told him about the car.  I also mentioned that since it just turned 100,000 miles that we should probably look to doing the  hundred thousand mile service including the timing belt.  

I mention this because Justin or any other unscrupulous auto repair shop could have taken me for a ride and said that the all-wheel-drive system needs to be changed or that brake calipers have to replaced disassembled.  But they didn't and that says a lot.  Justin's technicians  go over the whole car and made recommendations about what needed to be changed based on the mileage and age of the car.  There are a number of things that need to be changed like The transmission fluid differential fluid, spark plugs and of course big-ticket item  - the timing belt.  All of this was going to cost a significant amount of money.  I told Justin that I was contemplating  possibly selling the car  and I wanted to think about whether or not I want to invest in having all of this deferred maintenance  performed.  To Justin's credit, he suggested that if I was going to sell the car, to NOT do any of it and just sell vehicle...he didn't try to push for the sale.

We decided to keep the car and have 8 years of deferred maintenance, minus a few little things that I can do by myself, done by A+ Japanese Auto Repair.  Hopefully, we wont have to see these guys for a while, but if we need ANY work done on our car(s) I will not hesitate to come back.  

Justin is great to work with.  I hope he owns part of this company, this has been one of the best service experiences(from any business) that I have had.  Keep up the good work!

Over the year I have come to trust Justin and the team at A+Japanese Auto. I try to take good care of my car. Justin always gives me the low down on what my options are. Yes some times I have had surprises that cost more than I anticipated. Once the mechanics start working on your car there maybe something unexpected, but A+ has always been very through, making sure my car is in the best running condition it can be in for it's age. Eric and Adam chose parts because of the quality. They have outstanding people that work there. The thing is that they let the customer make the choice. So if you can't afford to have everything done. They do what they can for you. This is a quality shop. So I trust them to have body work done on my car too. Yes it is a bit more expensive,but Justin, just like the other reps, make sure the job is done well. If they notice something funny going on with my car, they tell me. I have never had bad service at A+Japanese Auto. They are professional and really honestly good people giving their best to get the job done right. Justin is awesome. I trust him implicitly.

Over the year I have come to trust Justin and the team at A+Japanese Auto.  I try to take good care of my car. Justin always gives me the low down on what my options are. Yes some times I have had surprises that cost more than I anticipated. Once the mechanics start working on your car there maybe something unexpected, but A+ has always been very through, making sure my car is in the best running condition it can be in for it's age. Eric and Adam chose parts because of the quality. They have outstanding people that work there. The thing is that they let the customer make the choice. So if you can't afford to have everything done. They do what they can for you. This is a quality shop.  
So I trust them to have body work done on my car too. Yes it is a bit more expensive,but Justin, just like the other reps, make sure the job is done well. If they notice something funny going on with my car, they tell me. I have never had bad service at A+Japanese Auto. They are professional and really honestly good people giving their best to get the job done right.
Justin is awesome. I trust him implicitly.

Justin, Mervin and the whole team really took great care of my car. Superb top notch service. Highly recommended! Thank you kindly!

Justin, Mervin and the whole team really took great care of my car.  Superb top notch service.  Highly recommended! Thank you kindly!

BACK IN THE DAY. For those of you that grew up in a small to mid-size town you may remember that everyone knew exactly what shop to take their car/truck to for service. Now your in the Bay Area and there are countless places nearby that would love your business. Asking family and friends will get you one or more suggestions but probably will not leave you POSITIVE that you have made the RIGHT choice. Guess you just have to take a gamble and hope you get lucky ! Well no worries.! I have been going to A+ JAPANESE AUTO REPAIR for several years and they cover all the bases. Give some thought as to what you hope will the experience from the front office to work shop and you won't be disappointed. I leave you with one word that is missing all to often these days and that is they CARE. REALLY THEY DO !

The experience was great right from the start, from Suzanne who first "talked" to me on the online chat, to the in-person discussion I've had with Justin when I brought my car in to seek a second opinion after my visit to the dealership. I had to leave my car in the workshop for a couple of days for them to run some diagnostics and repairs, but thankfully, there's free "shuttle" service back and forth. I've not met the guys who worked on my car but I'm sure they are great working behind the scenes too. Great service from the A+ team.

BACK IN THE DAY.  For those of you that grew up in a small to mid-size town you may remember that everyone knew exactly what shop to take their car/truck to for service.
Now your in the Bay Area and there are countless places nearby that would love your
business.  Asking family and friends will  get you one or more suggestions but probably will not leave you POSITIVE that you have made the RIGHT choice. Guess you just have to take a gamble and hope you get lucky !

Well no worries.!  I have been going to A+ JAPANESE AUTO REPAIR for several years  
and they cover all the bases. Give some thought as to what you hope will the experience
from the front office to work shop and you won't be disappointed. I leave you with one
word that is missing all to often these days and that is they CARE. REALLY THEY DO !

The experience was great right from the start, from Suzanne who first "talked" to me on the online chat, to the in-person discussion I've had with Justin when I brought my car in to seek a second opinion after my visit to the dealership.  I had to leave my car in the workshop for a couple of days for them to run some diagnostics and repairs, but thankfully, there's free "shuttle" service back and forth.  I've not met the guys who worked on my car but I'm sure they are great working behind the scenes too.  Great service from the A+ team.

A+ provides superb work with excellent customer service. From the moment I walked through the door and spoke with Naeem, I felt that I assured that I was being taken good care of. He explained things very well and helped me out in a pinch.