San Carlos Auto Repair

Justin, Mervin and the whole team really took great care of my car. Superb top notch service. Highly recommended! Thank you kindly!

Justin, Mervin and the whole team really took great care of my car.  Superb top notch service.  Highly recommended! Thank you kindly!

BACK IN THE DAY. For those of you that grew up in a small to mid-size town you may remember that everyone knew exactly what shop to take their car/truck to for service. Now your in the Bay Area and there are countless places nearby that would love your business. Asking family and friends will get you one or more suggestions but probably will not leave you POSITIVE that you have made the RIGHT choice. Guess you just have to take a gamble and hope you get lucky ! Well no worries.! I have been going to A+ JAPANESE AUTO REPAIR for several years and they cover all the bases. Give some thought as to what you hope will the experience from the front office to work shop and you won't be disappointed. I leave you with one word that is missing all to often these days and that is they CARE. REALLY THEY DO !

The experience was great right from the start, from Suzanne who first "talked" to me on the online chat, to the in-person discussion I've had with Justin when I brought my car in to seek a second opinion after my visit to the dealership. I had to leave my car in the workshop for a couple of days for them to run some diagnostics and repairs, but thankfully, there's free "shuttle" service back and forth. I've not met the guys who worked on my car but I'm sure they are great working behind the scenes too. Great service from the A+ team.

BACK IN THE DAY.  For those of you that grew up in a small to mid-size town you may remember that everyone knew exactly what shop to take their car/truck to for service.
Now your in the Bay Area and there are countless places nearby that would love your
business.  Asking family and friends will  get you one or more suggestions but probably will not leave you POSITIVE that you have made the RIGHT choice. Guess you just have to take a gamble and hope you get lucky !

Well no worries.!  I have been going to A+ JAPANESE AUTO REPAIR for several years  
and they cover all the bases. Give some thought as to what you hope will the experience
from the front office to work shop and you won't be disappointed. I leave you with one
word that is missing all to often these days and that is they CARE. REALLY THEY DO !

The experience was great right from the start, from Suzanne who first "talked" to me on the online chat, to the in-person discussion I've had with Justin when I brought my car in to seek a second opinion after my visit to the dealership.  I had to leave my car in the workshop for a couple of days for them to run some diagnostics and repairs, but thankfully, there's free "shuttle" service back and forth.  I've not met the guys who worked on my car but I'm sure they are great working behind the scenes too.  Great service from the A+ team.

A+ provides superb work with excellent customer service. From the moment I walked through the door and spoke with Naeem, I felt that I assured that I was being taken good care of. He explained things very well and helped me out in a pinch.

A+ is customer service at its FINEST! The staff here works diligently to ensure you are taken care of the moment you walk through the door. Justin was thorough, informative, and eager to offer any help A+ could provide in delivering a positive experience. I do have a regular mechanic that I use, but it's nice to have this alternative service close to my office for oil changes, tires, etc. The cost might run a bit more than most, keep in mind you are paying for the pickup and drop off, which in my mind - you can't put a price on when time is money! The convenience and service COVER THAT EASILY! I could go on, though in a nutshell, Justin and the rest of the staff here EXCEDED beyond my expectations in have service my vehicle. Nothing but good stuff here. Call, make an appt, pay, done!

A+ is customer service at its FINEST! The staff here works diligently to ensure you are taken care of the moment you walk through the door. Justin was thorough, informative, and eager to offer any help A+ could provide in delivering a positive experience. I do have a regular mechanic that I use, but it's nice to have this alternative service close to my office for oil changes, tires, etc. The cost might run a bit more than most, keep in mind you are paying for the pickup and drop off, which in my mind - you can't put a price on when time is money! The convenience and service COVER THAT EASILY!  I could go on, though in a nutshell, Justin and the rest of the staff here EXCEDED beyond my expectations in have service my vehicle. Nothing but good stuff here. Call, make an appt, pay, done!

We heard about A+ Japanese through some friends and on Nextdoor so we decided to give them a try when our hybrid started shaking when we hit 3k rpm. Justin was great on the phone and welcomed us when we came to the office. He did a terrific job of explaining the process and set our expectations on timing, estimates, etc. Turns out the culprit was a paint brush which had found its way into the engine (bizarre) and it broke some wires. A+ could have said it was a transmission issue or something much worse resulting in big $$$, but they were super honest and fixed the problem within the original diagnostic fee. Their goal is to have lifelong relationships with their customers so they're not out to pull a one-time fast one on people. Thank you for treating your customers right. We'll be sure to come back next time!