San Carlos Auto Repair

I can see why they are so highly rated. The stellar service started with my call to them to make an appointment. They were friendly and professional. I took the car in 2 days later and again all of the staff were friendly and I never felt rushed, but they also seemed to be thoughtful of my time. I explained the issue to them (excess moisture in the car, wet windshield and dripping from the sunroof and I had taken to the dealer a couple of weeks ago, and they said there was no problem) and they explained they would perform an inspection and call me in the afternoon with an update. A fellow named Justin was the one assigned to my account and he fortunately called with good news; the drains in the sunroof were clogged causing the water to run into the car. The mechanic also noted the carbon something or other needed cleaning (sorry, can't remember the exact term right now), so we said yes let's go ahead. They also recommended we have the interior cleaned to eliminate any mildew. They could have recommended all kinds of things, but they didn't. I'm really impressed with the staff, the repairs (the car feels zippier) and just the overall feel of the place - polite, organized and professional. I will be back and I can't believe it took me this long to use them.

Thank you so much!

Thank you so much for the great service! Thanks Justin and whole team!

Amazing experience with A+. I brought in my subaru forester for the 60k mile tune up and a weird rattling noise I had mostly ignored and A+ diagnosed the real problem, explained the potential strategies to diagnose and deal with it in plain language and great detail and recommended which things I could defer for a few months to deal with the unexpected repair expenses first. Really, really great customer service throughout (thank you Justin!!!). I'll be back in a few months!

Even with ~210k miles on my Toyota Corolla, it's running strong thanks to the quality work at A+ over the years. This visit was no exception.

Good place. Employees are very nice and are really wanting to help.

I always get excellent customer service and repairs. The owner is very knowledgeable and most times will accommodate to my schedule. I would highly recommend this shop.

Justin is so awesome. Saturday was crazy. He is a professional, juggling people coming in at the last minute as they were closing. He is reassuring , super calm and positive. Where else can you get customer service like this? The service and quality of work is awesome. I never have problems. They totally take care of my car. Also A+ is a new app to make sure their customers understand to the best of their ability what is needed to fix and maintain their car. I was blown away by their new evaluation system send to me via email. Everything your car needs to have done is listed with priority ratings, followed-up with a phone call to verify which things you want to be fix. Wow this is awesome! Plus you have the nicest people helping you. If you use A+ Japanese Auto you will never have to worry about your car. Thanks Eric, Justin and the cheerful person who called to confirm my appointment.

Justin is so awesome. Saturday was crazy. He is a professional, juggling people coming in at the last minute as they were closing. He is reassuring , super calm and positive. Where else can you get customer service like this?  
The service and quality of work is awesome. I never have problems. They totally take care of my car.
Also A+ is a new app to make sure their customers understand to the best of their ability what is needed to fix and maintain their car.  I was blown away by their new evaluation system send to me via email. Everything your car needs to have done is listed with priority ratings, followed-up with a phone call to verify which things you want to be fix.  Wow this is awesome!
Plus you have the nicest people helping you.
If you use A+ Japanese Auto you will never have to worry about your car.

Thanks Eric, Justin and the cheerful person who called to confirm my appointment.

Great service! Reasonable prices. Very knowledgeable! Great work done right the first time and always to your satisfaction! The shop is so clean, it looks like you could eat off the floor! Every customer service representative is EXTREMELY COURTEOUS and PROFESSIONAL!! They always explain what is wrong with the car in as much detail as you want, and they always give you honest options of what needs fixing now and what you can hold off of until later! Every auto repair place should try to emulate what they do here!!