San Carlos Auto Repair

Had a mishap involving our Prius' spoiler and the garage door and needless to say, need to get it repaired as packing tape holding the spoiler to the car just wouldn't do. Called A+ and was immediately helped out over the phone, and was able to bring in the car the same day to check out damage to determine minimal parts needed. Scheduled for a few days later when the parts were due to arrive and was given a great loaner vehicle while my car was in the shop. The service advisor called to confirm costs, and give updates multiple times during the day to let me know if they'd be able to get the work done that day, or would need more time to finish. As it turns out, was not a problem to finish same day, and I was back into my vehicle by the afternoon. Excellent service and friendly staff all around, and they really make you feel welcome and part of a family. Definitely recommend and will make sure I only bring my car back here in the future for service and any issues!

Fast, courteous service and my front brakes are doing great.

Had a mishap involving our Prius' spoiler and the garage door and needless to say, need to get it repaired as packing tape holding the spoiler to the car just wouldn't do. Called A+ and was immediately helped out over the phone, and was able to bring in the car the same day to check out damage to determine minimal parts needed. Scheduled for a few days later when the parts were due to arrive and was given a great loaner vehicle while my car was in the shop. The service advisor called to confirm costs, and give updates multiple times during the day to let me know if they'd be able to get the work done that day, or would need more time to finish. As it turns out, was not a problem to finish same day, and I was back into my vehicle by the afternoon. Excellent service and friendly staff all around, and they really make you feel welcome and part of a family. Definitely recommend and will make sure I only bring my car back here in the future for service and any issues!

Naeem is always courteous and most helpful. He has gone beyond the extra mile for me and my PriusC in finding out what the problem was at no cost under warrantee when Stevens Creek Toyota were wanting $360 + in spite of warrantee. A+ has won my business ever since. Never again will I go to a dealership nor let any of my friends go to a dealership for maintenance. A+ = honest people.

Ugh, I can't believe I haven't done this sooner. I thought for sure I was just about to update my original review. Gah!Wow. Where do I start? Okay. I'll start with Justin. Sure. Probably the most sincere, incredible customer service EVER. I have a very high bar set for this and he has exceeded my expectations every time I call, get Blanca's oil changed, or even if I have a lame question - he's always happy to provide me with detailed answers.Then, at my first oil change, the mechs found a big no-no that was done by the previous place and saved a lot of potential damage to Blanca's engine. I've also had other under-the-hood shenanigans that A+ has been able to help sort out for me. I was never left wondering what was going on, was always given information so I could make an informed decision, and knew how long things would take.A+ and Justin have done nothing short of providing me and my ride the best of care.(Note to A+ business owners: Justin deserves a raise. I'm just sayin'...)

I recently took my Infiniti g35 to A+. One of my best encounters with a mechanic. Naeem was my service representative and he was very good. We had a miscommunication over the phone and which he went above and beyond resolve and take care of my car. Over all the shop seems to be dedicated to quality customer service. I got the summer special check up and they sent a detailed report outlining issues which were found including pictures, severity of the issue, and action recommendations. I will be trusting A+ in the future with my car.

Great, thorough service and explanation ... I do feel that they are honest and offer you quality service and original parts. Thank you

I drove 41 miles just to find out that my Prius battery still had some juice left. No regrets! This place is definitely a good find. Naeeb was very helpful. They checked my battery and did not charge me a single penny, even had a free cup of joe! They asked why I would go 41 miles for a Prius mechanic. It's because these days, it's really hard to find an honest and dependable mechanic who wouldn't take advantage of a clueless woman such as myself, and who are pretty experienced with hybrid cars. Thanks again!!!

I am pretty cartarded and always feel like I'm being ripped off by auto shops. I can easily say that Justin at A+ Japanese auto was the most helpful auto specialist I have ever dealt with. I knew that I was being taken care of and not being taken advantage of.He always made sure that I was informed on progress of my car. He also held my insurance company accountable in matters where they tried to avoid responsibility. The work that was done was superior and Justin is the only person that I will ever return to for auto problems so long as I'm in the bay.