San Carlos Auto Repair

Worked on my car and were very thorough. Justin was very good with what needed to be done and what could wait. I didn't feel that I was being oversold for services and he worked with our extended coverage warranty through Lexus. I would definitely recommend their shop.

Excellent all around service. My car was done right the first time.

Amazing! I called the day before for a headlight bulb change. Because of work, I was late for about half an hour for my morning appointment. When I arrived, Naim took care of my car in less than 20 minutes and when I was about to pay, he said, "It's on me." Speedy, complimentary service! Thanks for the kindness and excellent customer service! I will be back for sure for maintenance services. God bless

Of course diagnosing and fixing a problem is first priority. All work I have had done over the many years of going here has been accurate and solved the problem. Recent light issue become bigger but they stuck with their quote and had it all ready in time. What I love about A Plus is you start with that and also get polite, well spoken people explaining things to you clearly and a ride that gets you to work on time. A Plus is serving of the word service and not just a repair shop.

Very efficient - I took my car in at 9:00 for an oil change and inspection. They called me by noon to tell me their recommendations, and had everything completed by 3:00. They will give you a ride/call you an Uber to and from your destination while your car is being worked on.

The best service I have ever received on any of my vehicles ever! They have a very comprehensive report they send you via text and email complete with pictures and explanations. They go over everything with you in person or over the phone. Justin, the guy I worked with was a true professional! No pressure, no gimmicks, they truly care about doing the right thing for you. I will never take any of my vehicles anywhere else.

A+ Japanese Auto Repair has become my go-to place whenever I have car woes. They have amazing service and awesome specialists who give clear explanations and don't push unnecessary services on you. I came here once after a scare with my Honda Civic where the brakes stopped working temporarily. They took a thorough look, asked me questions, and concluded that it was a combination of circumstances (mostly my fault) that had heated up the pads to the point where they couldn't get enough friction to stop. Despite that, they said the brake pads were still perfectly functional and there was no need to replace them. I asked about other replacements/filters that another auto shop had suggested - same thing.Shoutout to Naeem, who helped me during my last visit. Super friendly and continually checked in with me about how my car was doing.Some other pluses - they provide rides to and from your work/home so you don't have to wait around at the shop for hours, and they almost always have coupons and discounts going on.

I prepared for the worst when I had our 1999 Landcruiser with 233,000 miles on it, towed to the shop. I called Naeem to let him know that my ABS brake system was shot. He said they would take a look at it first thing Monday morning. It felt like waiting for the Veterinarian to call with the sad news that we would have to put our family pet down. I thought this was it. That it would be more expensive to fix than the car was worth. The news wasn't great. Everything was shot and had to be replaced. When I received the next call, it was even worse news. It looked like it was more extensive than we thought. This was really it. Time to say goodbye. All of our family memories, road trips, and fun times. I said forget it. No not resuscitate. In a very calm and professional manner, Naeem said he would talk to Eric and that he would get back to me ASAP. As time passed, we started to realize that we would have to look for a new SUV. What was actually happening behind the scenes, was that they were trying to figure out how to help us. I know that this must mean that they stuck to the original estimate, and yet went above and beyond on labor and parts. I know that this does not happen at other shops. It just doesn't. They said it would be ready to go yesterday after they tested it, and the new brake system checked out safe and ready to go. As promised, I was billed the original quote and I drove off very happy. This is why I will only take my Landcruiser to A+ Japanese Auto Repair.

Easy to work with. Did work as expected

Had a mishap involving our Prius' spoiler and the garage door and needless to say, need to get it repaired as packing tape holding the spoiler to the car just wouldn't do. Called A+ and was immediately helped out over the phone, and was able to bring in the car the same day to check out damage to determine minimal parts needed. Scheduled for a few days later when the parts were due to arrive and was given a great loaner vehicle while my car was in the shop. The service advisor called to confirm costs, and give updates multiple times during the day to let me know if they'd be able to get the work done that day, or would need more time to finish. As it turns out, was not a problem to finish same day, and I was back into my vehicle by the afternoon. Excellent service and friendly staff all around, and they really make you feel welcome and part of a family. Definitely recommend and will make sure I only bring my car back here in the future for service and any issues!