San Carlos Auto Repair

A+ Japanese Auto Repair excels with top-notch customer service and provides thorough and professional vehicle service/repair. Full stop.Initially, I had brought in a used car I just purchased (and had 3 days to make a decision on) for a pre-purchase inspection. I was impressed with Ricardo's quick customer service and friendly attitude towards his clients. Every step of the process was explained thoroughly, and at the end, I received an online report documenting the complete service, along with pictures to help relay information. I enjoyed my experience so much that I now service my other vehicles here as well. I just completed a 30,000 mile inspection for much less than the dealer quoted me. And to be honest, I trust A+ Japanese Auto Repair's technicians much more.

Absolutely exceeded my expectations! From the initial phone conversation, to the speedy call back within 5-10 minutes due to their busyness, to the walk back to my car. I can thank everyone their for exceptional customer service, ESPECIALLY JUSTIN! This company takes it to another level. I was greeted on arrival, and every employee addressed my presence and was genuinely delivering a smile to me. They really do care for you and your car. They did not have time to see my car today, but said if I dropped it off, they were willing to try to squeeze it in at some point. That's exactly what they did! My car is in good shape and they developed a list of recommendations to consider for my car for longevity.

Always so happy to come here. They are very transparent about cost, never push me to do something I don't want to do, and always get the green light from me before doing any work. I usually work with Justin and he really cares that you have a good experience with the shop. I haven't worked as much with the other two people, but they still take the time to welcome me and say hello. I still highly recommend A+. I send people here as much as I can because they really are the best! I've been going here for years and expect to go to them for years to come.

These guys are amazing. Justin was super helpful through a very difficult experience. Never had such a positive experience with a repair shop. They definitely could have charged me much more than they did.

For not knowing any good shops around the Bay Area, I'm very happy to have found this one! I'm very pleased with how the service was at this shop, friendly, knowledgeable, informative and awesome work on the cars. My car looks great! Thank you again A+ Japanese Auto Repair Inc!

Very willing to negotiate an expensive fix, however, now my left front tire (driver's side), makes a thumping sound and slightly shimmys, which it never did before.

I could not be happier

Great job on my 1996 LandCruiser

Where our repair got tougher than the estimate A1 extended our rental at no charge and completed the job on budget, except for a few additional parts. They worked very hard to get the car back to my daughter and do the job right, and completely. I have no problem recommending them.

Stress relief! Visiting aging relative weekly down from the North coast and need my Subaru to be extra reliable. These guys did it all with grace and efficiency. Will tell my brother and others! Thanks Naeem and the rest of the crew. You are the best. 5 stars plus charm!