San Carlos Auto Repair

Rob was gracious, insightful, and patient in troubleshooting a problem that had flummoxed two responding auto club service employees and me over four days. After listening carefully to the "symptoms," Rob suggested three separate potential fixes, and one worked like a charm, saving me time, stress, and money All businesses should be this good! Thanks, Rob.

The whole staff was very helpful and friendly throughout the entire process. Auto repairs can be frustrating experiences, but every time I have used A+ Japanese Auto Repairs, the experience has been nothing but a great one. It was one of the best experiences I have had in terms of Customer Service and would recommend A+ Japanese Auto Repair to anyone in need of auto repair assistance.

We have been going to A+ for years now, because they consistently provide superb service. In addition to Justin with whom we've worked primarily with, everyone on the staff is friendly, professional and helpful. They deliver outstanding service, and we can trust them to tell us what we need and what we don't need. We would definitely recommend them to others.

A+ Japanese certainly has my recommendation. I had a rare vacuum valve failure on my 300ZX which was difficult to diagnose and hard to fix because parts are not available anymore. The dealership did not even want to work on my car. Luckily, I called A+ and they were up for the challenge. They diagnosed the problem correctly; did a thorough parts search for an out of stock part, figured out the best repair method, and fixed the problem at a reasonable price. Justin kept me updated throughout the diagnostic process and never gave up on a difficult repair challenge. His very professional, can-do-approach to an unusual repair problem was most appreciated. Thanks to the whole crew -- you guys did great.

A+ Japanese is by far the best auto shop I've been to. Justin treated me like a family member. Great and reliable service. A+ for A+ Japanese.

The team at A+ truly is graded accurately! The customer service is excellent as is the workmanship, which is guaranteed for longer than most repair shops. My only wish list for A+ would be that there is more space for dropping off vehicles! The good news is that they have many customers; the bad news is that there aren't enough spaces to leave your car while checking it in...

These guys are great. Justin provides polite, helpful, and cheerful service, and he actually took me to the car to show me the things that needed to be fixed (and, once I saw it, I knew that it needed to be done). Once I started going here, I never went back to the dealer. Justin communicates with me through phone often, and even through email when requested.

I had a great experience with my car repair here. My older model Honda has needed a few repairs lately and so I've tried places other than the Honda dealership. I thought At was professional, communicative, time efficient, and detail-oriented. They also gave me a much better price and warranty than the dealership and the other shop that had just done multiple large repairs on two of my cars. Thank you A+, I will bring my car back to you:)

I had a great experience with my car repair here. My older model Honda has needed a few repairs lately and so I've tried places other than the Honda dealership. I thought At was professional, communicative, time efficient, and detail-oriented. They also gave me a much better price and warranty than the dealership and the other shop that had just done multiple large repairs on two of my cars. Thank you A+, I will bring my car back to you:)

Great customer service, they get an A+ in communication & great manners! I have to say that if you are on a budget this place might not be the place for you, it is pretty costly. :-( I got half the work that they told me I needed done...and will probably take my car to a friends Mechanic to do the rest because he charges less.