San Carlos Auto Repair

I recently had major service here for my 2006 4Runner. Naeem was my service rep. I also got to speak with Eric, one of the owners. I was a little wary of having major work done by a new shop, due to my work location move (from where my old mechanic was.) Naeem was very helpful in letting me understand the all the work recommended and overall status of my truck. I dont think a one time service deserves a 5 star rating, but if they continue to show my consistency of service that Eric and Naeem showed last week, I will likely change the rating to a 5. PS: I like that the shop owners seem to be toyota truck geeks too! :)1/16: Update...I have updated the review to 5 stars based my service experience. The service has left me still feeling good. As I mentioned, I think a five start "love it" rating is really earned over time but my truck feels great after the A+ work. I plan to return to A+ anytime any of cars need work.

Just before Christmas, the red engine light went on and I looked at reviews of auto repair shops on Yelp. I called Justin at A+ and took the car in the next day. After a diagnostic check, he explained the repairs and cost (which was 1/2 of the dealer's estimate). I left my car for several days until the dealer could locate and deliver the part and even though the cost of the part was higher than originally quote, A+ stood by their original estimate. Justin and the overall service was great and even though I live 25 miles away, I will return for future service to my car.

This review is a bit overdue, but better late than never! Rob and team were great and prompt in making sure my car was fixed and ready to go within a matter of hours. They were exceptionally busy on the particular day I went in, but managed to fix the problem and get the car back to me on the same day. Rob was great with following up and just checking to make sure everything was running smoothly. Highly recommended!

Another update...I drive an Infinity G 35 and realized my front tires were wearing abnormally and the uneven wear was excessive; this needed immediate attention. I needed new tires and a wheel alignment. I normally buy my tires at Costco. I called A Plus and talked with Justin one of the service representatives at A Plus to schedule a wheel alignment, thinking I would then go buy my tires at Costco. Justin was very good in getting me scheduled for a wheel alignment the next day. Justin asked me where I was getting my tires and when I explained Costco because of price, as these are high end/expensive tires, Justin said let me see if we can match or beat the Costco price. Bingo! A Plus quoted me the same price or perhaps a few dollars less than Costco. Took my car in the next morning. New tires, wheel alignment, all done in one morning with one visit. Great service, quality work, competitive price. Done on time as promised. As the saying goes, "what's not to like".

Just before Christmas, the red engine light went on and I looked at reviews of auto repair shops on Yelp. I called Justin at A+ and took the car in the next day. After a diagnostic check, he explained the repairs and cost (which was 1/2 of the dealer's estimate). I left my car for several days until the dealer could locate and deliver the part and even though the cost of the part was higher than originally quote, A+ stood by their original estimate. Justin and the overall service was great and even though I live 25 miles away, I will return for future service to my car.

The staff was very friendly, I was in a bit of a hurry to get a used car i was thing of buying checked out and they were very accommodating. Justin was very friendly and helpful. I will definitely return here for checkups and maintenance on my vehicles.

I've been a client of A+Japanese for close to ten years.They were taking very good care of my previous car Mazda MPV and now I'm bringing my new Nissan Pathfinder to them. This is the most reliable and professional auto repair I've ever met. They are taking care of everything - not only the car repair. They will tell you if something could be done under warranty and will call vendor mechanic for you to explain the problem. If you don't have anyone to help they will bring you in to get your car or drive you back when you are leaving it for repair.I absolutely recommend A+Japanese Auto Repair for everyone who loves driving without any problem.THANK YOU VERY MUCH, GUYS!

This is a great company (or I wouldn't return for anything). Each person has shown nothing but the best customer service, and my rep (Justin) has always consistently been knowledgeable, thorough, and professional when I've needed help. One thing I really appreciate is, even when he's busy, he takes the time to confirm what it is I feel I need, and he makes suggestions that indicates to me that he is really interested in my welfare, and in providing "quality" assurance. I never am made to feel like he's rushing. Good customer service is very very important to me. In fact, it could be the "deal" breaker. If I felt I uncomfortable in any way, I just wouldn't return nor would I refer A+ Japanese Auto Repair to friends and family as I have been. If every business person/customer service rep showed his (Justin's) kind of professionalism and courtesy, they'd be super busy like A+. Thanks Justin. Nice to know that someone really takes pride in what they are doing. As they say on tv, I'm Convinced, I'm In.

My daughter's car starter went bad on the way back to college. Found these guys on Yelp and they were incredibly helpful replacing the starter and battery within one day so she could get back. Price was reasonable and their communication was excellent for a repair shop. Wish they were near us so we could always use them.

My daughter's car starter went bad on the way back to college. Found these guys on Yelp and they were incredibly helpful replacing the starter and battery within one day so she could get back. Price was reasonable and their communication was excellent for a repair shop. Wish they were near us so we could always use them.