San Carlos Auto Repair

Just had a used car inspected, but was very impressed with the customer service. They answered all my questions and explained everything clearly including all my options. I appreciated that they took photos of the car parts of concern and emailed them to me as well.A nice bonus service feature is the shop includes a ride to and from some place during the time the car is being serviced. Also nice was $50 yelp discount offer. :^) Would use them again and recommend them to anyone looking to get their Japanese car serviced.

I have one person i go to here and it is JUSTIN MILLS! he is amazing in more ways then one. Safety is his first and most important priority. I have been working with Justin for more then 10 years and love his work. A+ gives great rates and will even drop you off at a location near by when you drop your car off. Justin is very humble and will get the job done right and quickly as possible. I would highly recommend this Auto Repair place and just ask for Justin, he will bring you under his wing.

This the third body shop I've tried in San Carlos and I'll never try another. I've never had a shop tell me so many things i DIDN'T need to do, or explain so clearly the "must do's".The experience is great (thanks, Rob) and the work is fast, but the #1 thing you notice from A+ is the washing away of that creepy feeling of "am I getting taken advantage of here?". We had to have an alternator replaced which they hustled to get back in the hands of my children's-chauffer-service-wife. Every charge was pre-approved and we were overwhelmed by the transparency of the service and the pricing.While I hope to never see Rob again, if there's any way to love your body shop, then A+ is ready to woo you.

Another easy transaction with A+!I was stranded with a non-starting car. I was able to immediately get ahold of A+. They diagnosed my problem quickly and updated me on the status promptly. I was informed of the repair options, and felt no pressure in choosing the right one for me. I will continue to bring all my vehicles here for repair. THANKS GUYS!

A+ Japanese Auto repair has to be the most transparent and trustworthy maintenance service in the Bay Area. Your fear always as a consumer is that "am I being taking advantage of?" This is because the majority of folks like me do not know much about cars and maintenance.I worked with Ron, and he did an amazing job educating me on the things that needed to be done to my car. The most impressive item was that I felt no pressure in making a decision to get items fixed. He gave me a timeline on how urgent it was and left it up for me to decide on when and how I wanted them addressed. You definitely can be sure that you are not being taken to the cleaners when doing business with this shop. They are around to build long term relationships with their customers, not a quick sale!

All I can say is, WOW, WOW, WOW! I had Rob help me with an issue I was having regarding my tires and rims. I had gone to Pep Boys down the street and let them know what "I thought" the problem was. To be honest with you, I know nothing about cars and they should of asked me to look at the car instead of telling me, "no we don't do anything with fixing rims." So I left, went on yelp, and called A+ and spoke to Rob. Immediately from when he picked up he was super courteous and listened then gave me options of what I should do and suggested I come in. He greeted me with a warm genuine smile and went out to take a look and said I had a hole in my tire. He looked up prices and gave me an estimate and said I can try to find out if I had a warranty with Pep Boys because I had gotten my tires from them originally. So I left and went back to Pep Boys and was greet by a guy at the desk that said, "what do you need," I was pissed that he said that. They couldn't help me with my warranty because I had the service done in NJ. I called NJ which the lady over the phone was nice but they could not find my records. I could not stand the way I was being treated and the price of a tire that was similar was about 30 dollars more then what Rob estimated for me. Rob initially said to me, "I want to help you regardless if you get the tire with us or them," that was truly was impressive to not try to reel me in right then and there. So I went out and got abused by Pep Boys and came running back to A+ auto because of their true professionalism and their genuine customer service. I am extremely impressed and wish it was like this everywhere but it's not so with that said, I will keep coming back!

I trust no one with our cars like I trust Justin Mills. We have worked with him for more than a decade and I would highly recommend him and A+ Japanese for your car repairs. He is honest and takes the time to explain the work that is being done and how it affects the total workings of the vehicle. He also points out things that should be done in the future for the best performance and safety of the vehicle. Everyone at this shop is so friendly and respectful! Thanks Justin and A+ Japanese!

Very systematic honest approach to working on your car. Not there just to take your money. They will advise you on what needs to be done and do not pressure you to take care of items that don't need immediate attention.
Feels good to find a shop that takes good care of the family cars.

This place is so great! I came in yesterday in a rush with a flat tire and Rob helped me right away. He was extremely courteous and friendly and even cut me a great deal. I got my car back within 40 minutes and they even changed my rear brake bulbs for free. I will definitely be coming back here for all my car troubles!!

I can always count on the best, honest opinions and service from these guys! Rob has been a great help to me in dealing with service issues with my car! Forget about ever going to the dealer again! These guys will tell you the straight up honest truth and they won't try to "gaffle" you out of money, for work that you don't need! I appreciate their dedication to their customers and providing excellent service! Kudos to you all! Keep up the great work!