San Carlos Auto Repair

Thank you Justin for the great customer service you provided me with at A+ Japanese Auto Repair. I had a G20 with 207K and he had the technicians do a full evaluation on the car. They sent pics of the "problems" within 24 hours of me dropping off the car. He then followed up with giving me an honest opinion on the pros and cons for fixing or not fixing each of the problems. We went through with the fixes, and driving the car, I could definitely feel the improvements in handling. I'll definitely be bringing back my other cars for service here.

I am a local contractor. Very busy and I count on my truck to really make me money. Well my engine went out. I brought it into Justin at A plus. I was worried about how long i would be without my truck. Long story short I got a new engine ordered and installed in about a week.Justin gave me a few options before I chose to just replace it.Justin kept me up to date sometimes twice a day and my truck was ready on time.I would recommend A+ to my friends and anyone looking for a NO B.S. experience.

Thank you Justin for the great customer service you provided me with at A+ Japanese Auto Repair. I had a G20 with 207K and he had the technicians do a full evaluation on the car. They sent pics of the "problems" within 24 hours of me dropping off the car. He then followed up with giving me an honest opinion on the pros and cons for fixing or not fixing each of the problems. We went through with the fixes, and driving the car, I could definitely feel the improvements in handling. I'll definitely be bringing back my other cars for service here.

Had a few major jobs done by Justin at A+ and there is no doubt I will keep coming back and recommending A+. It is a great feeling knowing you are educated about the process and options for your service from start to finish. Thank you Justin and team!

I took my Honda Civic Hybrid to A+ for a battery problem, and they did a thorough job of diagnosing it, leading eventually to getting the hybrid battery replaced under warranty at no cost to me. I was impressed with the courtesy, the service (including offering to arrange a great deal on a rental car if I needed one), and the overall professionalism. Justin, many thanks!By the way, when I had the car towed there by AAA, the driver knew A+ immediately and said, "Great place!" I couldn't agree more.

Short summary: We had a superb experience with Justin for a pre-purchase inspection (PPI) on a used Lexus we were considering. Overall it was an incredibly smooth process. Justin was great at keeping us looped in on all the relevant details throughout the process. Detailed summary: Hubby called in Friday morning to make an appt for a prepurchase inspection (PPI). Justin was friendly and helpful, and we were able to get an appt for the same day. The dealership drove our car there. When the car arrived, Justin called with an update and an estimated completion time. Two hours later, Justin called to walk me through all the results which were held confidential between us and A+. He also called the dealership to arrange for the car to be picked up. In terms of the PPI: They do an inspection prior to driving the car, then take the car for a spin, and then reinspect afterwards. In addition, if there are concerns, they fully document everything with photos. In conclusion: I couldn't have imagined a smoother process. Justin was very thorough and well-priced compared to other PPIs we've done in the past. And solid communication on top of that!

Short summary:We had a superb experience with Justin for a pre-purchase inspection (PPI) on a used Lexus we were considering. Overall it was an incredibly smooth process. Justin was great at keeping us looped in on all the relevant details throughout the process.Detailed summary:Hubby called in Friday morning to make an appt for a prepurchase inspection (PPI). Justin was friendly and helpful, and we were able to get an appt for the same day.The dealership drove our car there. When the car arrived, Justin called with an update and an estimated completion time. Two hours later, Justin called to walk me through all the results which were held confidential between us and A+. He also called the dealership to arrange for the car to be picked up.In terms of the PPI:They do an inspection prior to driving the car, then take the car for a spin, and then reinspect afterwards. In addition, if there are concerns, they fully document everything with photos.In conclusion:I couldn't have imagined a smoother process. Justin was very thorough and well-priced compared to other PPIs we've done in the past. And solid communication on top of that!

Great service, great people, great results. Finest auto repair experience I ever have had.In at 7:30 on a Saturday morning-out by 11AM. Vehicle running fine again with a replaced alternator.

I've used A+ Japanese Auto Repair twice now and both times it's been an exceptional experience. Both the customer interaction (Justin is AMAZING), and the quality of their service were fantastic.Not only did they provide great prices, but just using the service was so easy.. they came and picked up my car from work, serviced it, and brought it back the same day. Not only that, but it was washed!Best auto repair - and probably customer service - I have ever received.-jason

Wow! This place has amazing customer service. I generally hate dealing with auto repair shops and try to convince my husband to handle any car issues we have encountered. After putting off repairs for way too long, I gave A+ a call, knowing several co-workers who had used them. From start to finish, these guys were amazing. They made arrangements to come pick up my car at work and called to give me an estimate when they started in on the work. When I was concerned about my car not being finished by the end of the day, they immediately called a rental agency and covered a rental car for me until my car was ready the next day. Naeem was always polite and helpful in answering any questions I had about the repairs. These guys went above and beyond to make sure that the experience was positive. I'm happy to have found a new place for any auto repairs we'll need (although I'm hoping that won't be for a LONG time). Thanks A+!