San Carlos Auto Repair

I brought in my ford diesel van that has diesel in the cooling system. I knew from the get go that this was going to be a tough job for any mechanic to deal with (Labor intensive). Justin not only told me that if it was too much for them to handle, he would let me know before throwing a finger on the repair. Long story short, he wasn't comfortable with taking on the job (needed special tools for my van specifically) so he called me the next day to let me know. It's very reassuring to know that not all mechanics are snakes. (My van sat in a mechanic shop for 4 months prior to this.) Thanks for your dedication and honesty, it will take you a very long way Justin! Talk to Justin for your car repair needs!

Very professional and on time.

EXCELLENT SERVICE AS ALWAYS ---HAVE BEEN CUSTOMER OF THEIRS FOR 15 YEARS AND HAVE NEVER BEEN UNHAPPY WITH SERVICE AND WORK ON MY CARS

I needed a pre-purchase inspection of a car I was planning to buy and Justin and Rob helped me out very well. It all went very smoothly and I have no complaints at all. They were both very professional and kind. At the end I didn't buy the car because of what Rob told me about the car. It was very useful.

Looking for a honest trust worthy mechanic is hard to find these days. I have been with my mechanic that I have been going to for the past 19 years, now he has relocated an hour away which made things inconvenient, It was time to find a new mechanic. I found A+ Japanese Auto Repair on Yelp with the enormous of great reviews, note that I'm not a big Yelper but I figured it wouldn't hurt to give it try. I called and spoke with Justin (Service Writer), I told him my situation and that I'm looking for a new mechanic, We automatically started talking as if we new each other, so I made a visit to meet with Justin, he appreciated the fact I came down and promised me that I would be very happy with their work and services, he really took on the project as if it was his vehicle, if I had special instructions for Justin in regards my vehicle, he would listen and relate those notes to his mechanics so they understood that I take pride of my vehicle, it just eased off the pressure that I found someone that cared and take pride as much as myself. Justin always kept me informed every step of the way about my vehicle. Superior customer service, Justin has my 5 stars!!! Thank You A+ Japanese for such a great experience!!!

Once again A+ saved the day by addressing a safety concern that had developed for my vehicle. I trust these folks to take great care of my ride and they come through every time. You guys are awesome!

Looking for a honest trust worthy mechanic is hard to find these days. I have been with my mechanic that I have been going to for the past 19 years, now he has relocated an hour away which made things inconvenient, It was time to find a new mechanic. I found A+ Japanese Auto Repair on Yelp with the enormous of great reviews, note that I'm not a big Yelper but I figured it wouldn't hurt to give it try. I called and spoke with Justin (Service Writer), I told him my situation and that I'm looking for a new mechanic, We automatically started talking as if we new each other, so I made a visit to meet with Justin, he appreciated the fact I came down and promised me that I would be very happy with their work and services, he really took on the project as if it was his vehicle, if I had special instructions for Justin in regards my vehicle, he would listen and relate those notes to his mechanics so they understood that I take pride of my vehicle, it just eased off the pressure that I found someone that cared and take pride as much as myself. Justin always kept me informed every step of the way about my vehicle. Superior customer service, Justin has my 5 stars!!! Thank You A+ Japanese for such a great experience!!!

We've been taking both our vehicles (Honda Accord and Toyota Tacoma) to A+ Japanese Auto Repair for over ten years now, and we've been very pleased with the service. We've worked with Rob, Nareem, and Justin. All are very pleasant and explain things well. Oftentimes, they will clean our cars, both interior and exterior, which I really appreciate.We trust them to do a good job at a fair price. Don't forget to check their website for coupons, which I failed to do this past visit. :-( Update: Justin called to thank me for coming in and for my Yelp review. Since I had already received the AAA discount, he offered to put a credit on my account to cover the difference between that and the coupon I missed. That was more than I could have expected! Thank you, Justin! :-)

Came here for a clutch replacement on an old 97 Civic EX. The price is a little bit higher than other shops but you receive double the warranty (24k miles or 24 months) whereas most other shops only honor a 12k mile or 12 month warranty. My clutch had some problems after the initial installation so Rob asked me bring the car back no questions asked. They are kind enough to give you a ride to work if you are local as they service your car. Although the symptoms had disappeared by the time they test drove the car, they still took the extra precaution of doing a clutch fluid flush and adjusted the clutch pedal at no additional charge (thanks to the warranty). My car is old but it now runs like a charm and I now have another 23 months of peace of mind thanks to their supportive service. Friendly staff and very quick at responding. Would definitely recommend if you own a Japanese vehicle and don't want to pay the dealership premium!

We've been taking both our vehicles (Honda Accord and Toyota Tacoma) to A+ Japanese Auto Repair for over ten years now, and we've been very pleased with the service. We've worked with Rob, Nareem, and Justin. All are very pleasant and explain things well. Oftentimes, they will clean our cars, both interior and exterior, which I really appreciate.We trust them to do a good job at a fair price. Don't forget to check their website for coupons, which I failed to do this past visit. :-(Update: Justin called to thank me for coming in and for my Yelp review. Since I had already received the AAA discount, he offered to put a credit on my account to cover the difference between that and the coupon I missed. That was more than I could have expected! Thank you, Justin! :-)