San Carlos Auto Repair

Not sure why I haven't been here before. Let's start with:Calling for an apt: I was able to speak to Justin who set me up with an appointment. His level of customer service is excellent.Dropping my Car off: Needed my seat power/adjuster fixed & decided to get a Fall special done to my car. Which was badly needed. I dropped my car off & Justin arranged for rental car to pick me up. Process was seamless. Update on my car: the Photo service was freggin cool & once my car was thoroughly checked, Justin went through each & every step in precise order. On what needed to be done now & what could wait. Which I appreciated. As a girl going into a mechanic, it's always un-nerving since you are pretty sure you will be roped into getting stuff done that really doesn't need it. However driving my car for the next couple of days, I noticed a difference in performance. It was like she was brand new. This is the first time in 3 decades of my driving/getting my car fixed I didn't feel uncomfortable with the information/level of service I received. I highly recommend taking your car in. They are a bunch of great guys, making sure you get what you pay for with excellent service.

Wow! So my car didn't start up on yesterday and I didn't know what to do.. my normal car repair place located in San Mateo is normally closed on Saturdays, so of course I went on yelp to find the closest most highly rated repair shop open... to my delight, I found A+, and my 2003 Honda Accord was happy I did. I got to work with Justin, the most proactive, catering customer service advisor I have EVER had the pleasure with dealing with. If you are looking for a place to really take care of you, call A+. First of all, he had coordinated getting a tow truck out to my place to retrieve our car. Since yesterday was the first Saturday of Bay Area rain, there was a bit of a delay but none to the fault of A+.. Justin was continually checking in, calling to ensure the tow truck service had called me, was enroute, had picked up my car... etc. It was a customer service experience that I have never had! Not only was A+ just a 10 minute walk from the San Carlos Caltrain station, pick-up was a breeze as well. I was able to use the yelp deal on my service and the price for the tow service & battery replacement was lower than I expected.. a win-win! Don't hesitate to bring your car into A+, you won't be let down!

Justin is the man. I'm always skeptical when it comes to mechanics (or anyone working with cars in general)...but I have to admit I'm very satisfied with Justin's service. He's really taken care of me, provided me with great deals and earned my business. I will continue to go to him exclusively until I have a reason not to.

Wow! So my car didn't start up on yesterday and I didn't know what to do.. my normal car repair place located in San Mateo is normally closed on Saturdays, so of course I went on yelp to find the closest most highly rated repair shop open... to my delight, I found A+, and my 2003 Honda Accord was happy I did. I got to work with Justin, the most proactive, catering customer service advisor I have EVER had the pleasure with dealing with. If you are looking for a place to really take care of you, call A+. First of all, he had coordinated getting a tow truck out to my place to retrieve our car. Since yesterday was the first Saturday of Bay Area rain, there was a bit of a delay but none to the fault of A+.. Justin was continually checking in, calling to ensure the tow truck service had called me, was enroute, had picked up my car... etc. It was a customer service experience that I have never had! Not only was A+ just a 10 minute walk from the San Carlos Caltrain station, pick-up was a breeze as well. I was able to use the yelp deal on my service and the price for the tow service & battery replacement was lower than I expected.. a win-win! Don't hesitate to bring your car into A+, you won't be let down!

I was very impressed with the service u received at A+ I don't usually being my cars to independents fir my service needs, but when my car broke down on the wrong side of the bridge, where was I to go? Luckily for me, and my faithful auto, I find Justin Mills and A+ Automotive! I was treated with courtesy and professionalism from the moment they picked up the phone. The entire staff acted as if I was a long time valued customer ... what a change from my experiences at other shops. And on top of all that, the speed at which they repaired my severely broken car far exceeded my expextations. I would highly recommend A+ for your service and repair needs. And when you call, ask for Justin. He won't steer you wrong!

Had a great experience at A+. Needed to get two new tires and have them realigned before my trip down to SoCal. I gave A+ a call and Rob was super helpful and flexible, working around my schedule to make sure I not only got my car serviced on time, but also got a good deal on the tires!Rob also did a great job making sure I knew what the costs would be up front - no additional surprises.Will definitely be coming back for any future repairs on my car.

I was very impressed with the service u received at A+ I don't usually being my cars to independents fir my service needs, but when my car broke down on the wrong side of the bridge, where was I to go? Luckily for me, and my faithful auto, I find Justin Mills and A+ Automotive! I was treated with courtesy and professionalism from the moment they picked up the phone. The entire staff acted as if I was a long time valued customer ... what a change from my experiences at other shops. And on top of all that, the speed at which they repaired my severely broken car far exceeded my expextations. I would highly recommend A+ for your service and repair needs. And when you call, ask for Justin. He won't steer you wrong!

The other weekend I had someone take a bat to my driver side window and then they decided to tear off my drive side view mirror as well. The window I was able to get fixed right away but the mirror had to wait (since it was found on a Sat). I checked yelp for close by businesses near my work and I found really great reviews with A+ Auto. I am really glad that I checked yelp! So thank you reviewers for finding me a new auto body shop. I feel like now a days it is hard to find a good place to bring in your car that doesn't charge an arm and a leg. The prices were very reasonable and within my budget too (I have an 97 Toyota Camry so I didn't want to spend how much the car was bought for). I worked with Rob and he is excellent! He shopped around for my mirror and gave me options. I like options! I also had some issues dealing with my tires and well I needed new tires because mine were so bad where I was basically a danger on the road. Rob told me truthfully what needed to be done and he also called around for tire prices and found me a nice deal! So within that 1 day they were able to fix my side view mirror (replacing the whole thing because the wiring was screwed up in my old one) and also putting on 4 brand new tires. The thing that I liked more about coming here besides the awesome service and great job they did on my car is that Rob took the time to explain to me why my tires were so bad, what my problem areas are and what needed to be done now and what could wait. The other places I've been to would just do it . Rob drew me a diagram so I could visually see and know what he was talking about (its how I learn too so it was very helpful!). I was also provided pictures of my car which they emailed to me and Rob also explained why the pictures were taken. In addition, I was able to leave my car there for the whole day and not have to worry about how to get back to work/the auto shop because they had a shuttle service! I talked to Eric on my way back to the shop and he was very nice and genuine and asked about my life which was nice and refreshing. If you are in the area I would come here. Everyone there is nice, they take their time, they are honest and well it didn't just feel like a business transaction. I will come back here again. I am so happy to have found this gem!

The other weekend I had someone take a bat to my driver side window and then they decided to tear off my drive side view mirror as well. The window I was able to get fixed right away but the mirror had to wait (since it was found on a Sat). I checked yelp for close by businesses near my work and I found really great reviews with A+ Auto. I am really glad that I checked yelp! So thank you reviewers for finding me a new auto body shop. I feel like now a days it is hard to find a good place to bring in your car that doesn't charge an arm and a leg. The prices were very reasonable and within my budget too (I have an 97 Toyota Camry so I didn't want to spend how much the car was bought for). I worked with Rob and he is excellent! He shopped around for my mirror and gave me options. I like options! I also had some issues dealing with my tires and well I needed new tires because mine were so bad where I was basically a danger on the road. Rob told me truthfully what needed to be done and he also called around for tire prices and found me a nice deal! So within that 1 day they were able to fix my side view mirror (replacing the whole thing because the wiring was screwed up in my old one) and also putting on 4 brand new tires. The thing that I liked more about coming here besides the awesome service and great job they did on my car is that Rob took the time to explain to me why my tires were so bad, what my problem areas are and what needed to be done now and what could wait. The other places I've been to would just do it . Rob drew me a diagram so I could visually see and know what he was talking about (its how I learn too so it was very helpful!). I was also provided pictures of my car which they emailed to me and Rob also explained why the pictures were taken. In addition, I was able to leave my car there for the whole day and not have to worry about how to get back to work/the auto shop because they had a shuttle service! I talked to Eric on my way back to the shop and he was very nice and genuine and asked about my life which was nice and refreshing. If you are in the area I would come here. Everyone there is nice, they take their time, they are honest and well it didn't just feel like a business transaction. I will come back here again. I am so happy to have found this gem!

We've been working with Justin since we bought this most recent car and he has been so great and helpful! I totally trust him and he has only proven himself again and again. He's taken such good care of us and kept my son's car humming. We're only bringing our cars here from now on. I honestly love these guys, but Justin in particular is fantastic!