San Carlos Auto Repair

Wow! This place has amazing customer service. I generally hate dealing with auto repair shops and try to convince my husband to handle any car issues we have encountered. After putting off repairs for way too long, I gave A+ a call, knowing several co-workers who had used them. From start to finish, these guys were amazing. They made arrangements to come pick up my car at work and called to give me an estimate when they started in on the work. When I was concerned about my car not being finished by the end of the day, they immediately called a rental agency and covered a rental car for me until my car was ready the next day. Naeem was always polite and helpful in answering any questions I had about the repairs. These guys went above and beyond to make sure that the experience was positive. I'm happy to have found a new place for any auto repairs we'll need (although I'm hoping that won't be for a LONG time). Thanks A+!

Just got my job done there. I chose them because dealer is too expensive and A+ has great review on Yelp. They are indeed as good as what I expected. They might not be the cheapest but is certainly cheaper than going to dealer with good quality. I highly recommend A+.

I was so impressed with the service I received at A + Japanese Auto! Justin provided outstanding customer care and is very knowledgable and passionate about his career. My car needed several repairs and they took care of everything for me, from ordering parts from Canada (my car is only made in Canada), paying for my car rental for the weekend, and calling me with any necessary updates. They didn't add on any questionable work or hidden charges. Will exclusively take my car here in the future. I highly recommend them!

I was so impressed with the service I received at A + Japanese Auto! Justin provided outstanding customer care and is very knowledgable and passionate about his career.My car needed several repairs and they took care of everything for me, from ordering parts from Canada (my car is only made in Canada), paying for my car rental for the weekend, and calling me with any necessary updates. They didn't add on any questionable work or hidden charges. Will exclusively take my car here in the future. I highly recommend them!

Justin Miles at A+ Japanese Auto Repair cares about the customer. In September I brought my Maxima in needing new brakes but also knowing it had another big problem. Having an extended warranty is a good thing but getting things paid by the extended warranty takes a dedicated and strong person like Justin to assure those companies do the right thing for those who have purchased those warranties. Without Justin I am not sure my replacement engine would have been paid for my the warranty, although there was no question it should have been considering one + year ago they had it replaced with a used engine.Thank you Justin and A+ Japanese for your dedication to the customer!

I went there for a quick oil change and definitely found my new car care place. I received A+ service from Jason and recommend him and A+ to everyone.

The only Japanese auto repair shop in the Bay Area that had a Corvette in its garage.

I’ve been going to A+ Japanese for about 2 yrs at the time of this review, and have had services ranging from an oil change to replacing the timing chain and other major services performed on my 2005 Pathfinder. I purposely waited to provide a review to them (or any other service vendor) until I have dealt with them more than 2-3 times, as that’s when their true colors seem to reveal themselves. The first couple of visits to any business can always be great (or even awful) and skew the true quality of a business. Additionally, I’ve been dealing with Justin, specifically, even prior to his move to A+ from Boardwalk Nissan and it was a pleasant surprise to find him there when I first decided to try A+. Recently, I took my Pathfinder in to take advantage of a Fall special which included an oil change, tire rotation, etc. etc. About a week later, I called Justin at A+ to express my dissatisfaction about my most recent visit who immediately wanted to make things right. Without getting into details, Justin heard me out and didn’t try to justify anything that I was upset about; he genuinely expressed understanding and a desire to retain my business. With my truck at almost 100k miles, I brought it back in to have have work done that was recommended by their mechanic (no kidding – these guys are good, too), Justin and the mechanic walked me through what and WHY they recommended the work by visually showing me and educating me along the way. They taught and empowered me to make an educated decision versus a blind, emotionally reluctant decision to have the work done. Also, in prior service visits with them, they have actually taken numerous photos of the areas of the vehicle that required service and emailed them to me while I was at work so that I could see what was going on. This was unheard of and really impressed me. After the walk through, I was more than happy to have the work done (new front brakes, replacing front/rear differential fluids, and various other fluids, new spark plugs, and more), and not only did they do another really quality job, they even bent over backwards and provided me with an overnight rental car on their dime without me even having to ask for it. Now this was true customer service and a class move on their part. They didn’t have to do that. It made me feel like they recognized my patronage in the past and that they really did want to keep my business and were willing to do whatever it took to make up for a poor experience after having established a good relationship with their shop. I picked up my Pathfinder the next day after work and it was cleaned up and running well. Justin also informed me that they chose to use an upgraded quality part at no additional charge to me. Businesses can and will slip and/or make mistakes occasionally, and it’s great to see that when A+ does, they are not above apologizing and willing to go reasonable lengths to make things right. Because of their demonstration to committing to good customer service, I will continue to support, promote, and bring my vehicle with A+ Japanese Auto Repair. If you’re tired of bouncing from garage to garage, or even dealerships and their outrages prices, take your vehicle to A+. Hats off to Justin and the management/owners.

I've been going to A+ Japanese for about 2 yrs at the time of this review, and have had services ranging from an oil change to replacing the timing chain and other major services performed on my 2005 Pathfinder. I purposely waited to provide a review to them (or any other service vendor) until I have dealt with them more than 2-3 times, as that's when their true colors seem to reveal themselves. The first couple of visits to any business can always be great (or even awful) and skew the true quality of a business. Additionally, I've been dealing with Justin, specifically, even prior to his move to A+ from Boardwalk Nissan and it was a pleasant surprise to find him there when I first decided to try A+. Recently, I took my Pathfinder in to take advantage of a Fall special which included an oil change, tire rotation, etc. etc. About a week later, I called Justin at A+ to express my dissatisfaction about my most recent visit who immediately wanted to make things right. Without getting into details, Justin heard me out and didn't try to justify anything that I was upset about; he genuinely expressed understanding and a desire to retain my business. With my truck at almost 100k miles, I brought it back in to have have work done that was recommended by their mechanic (no kidding - these guys are good, too), Justin and the mechanic walked me through what and WHY they recommended the work by visually showing me and educating me along the way. They taught and empowered me to make an educated decision versus a blind, emotionally reluctant decision to have the work done. Also, in prior service visits with them, they have actually taken numerous photos of the areas of the vehicle that required service and emailed them to me while I was at work so that I could see what was going on. This was unheard of and really impressed me. After the walk through, I was more than happy to have the work done (new front brakes, replacing front/rear differential fluids, and various other fluids, new spark plugs, and more), and not only did they do another really quality job, they even bent over backwards and provided me with an overnight rental car on their dime without me even having to ask for it. Now this was true customer service and a class move on their part. They didn't have to do that. It made me feel like they recognized my patronage in the past and that they really did want to keep my business and were willing to do whatever it took to make up for a poor experience after having established a good relationship with their shop. I picked up my Pathfinder the next day after work and it was cleaned up and running well. Justin also informed me that they chose to use an upgraded quality part at no additional charge to me. Businesses can and will slip and/or make mistakes occasionally, and it's great to see that when A+ does, they are not above apologizing and willing to go reasonable lengths to make things right. Because of their demonstration to committing to good customer service, I will continue to support, promote, and bring my vehicle with A+ Japanese Auto Repair. If you're tired of bouncing from garage to garage, or even dealerships and their outrages prices, take your vehicle to A+. Hats off to Justin and the management/owners.

I've been going to A+ Japanese for about 2 yrs at the time of this review, and have had services ranging from an oil change to replacing the timing chain and other major services performed on my 2005 Pathfinder. I purposely waited to provide a review to them (or any other service vendor) until I have dealt with them more than 2-3 times, as that's when their true colors seem to reveal themselves. The first couple of visits to any business can always be great (or even awful) and skew the true quality of a business. Additionally, I've been dealing with Justin, specifically, even prior to his move to A+ from Boardwalk Nissan and it was a pleasant surprise to find him there when I first decided to try A+.Recently, I took my Pathfinder in to take advantage of a Fall special which included an oil change, tire rotation, etc. etc. About a week later, I called Justin at A+ to express my dissatisfaction about my most recent visit who immediately wanted to make things right. Without getting into details, Justin heard me out and didn't try to justify anything that I was upset about; he genuinely expressed understanding and a desire to retain my business. With my truck at almost 100k miles, I brought it back in to have have work done that was recommended by their mechanic (no kidding - these guys are good, too), Justin and the mechanic walked me through what and WHY they recommended the work by visually showing me and educating me along the way. They taught and empowered me to make an educated decision versus a blind, emotionally reluctant decision to have the work done. Also, in prior service visits with them, they have actually taken numerous photos of the areas of the vehicle that required service and emailed them to me while I was at work so that I could see what was going on. This was unheard of and really impressed me.After the walk through, I was more than happy to have the work done (new front brakes, replacing front/rear differential fluids, and various other fluids, new spark plugs, and more), and not only did they do another really quality job, they even bent over backwards and provided me with an overnight rental car on their dime without me even having to ask for it. Now this was true customer service and a class move on their part. They didn't have to do that. It made me feel like they recognized my patronage in the past and that they really did want to keep my business and were willing to do whatever it took to make up for a poor experience after having established a good relationship with their shop.I picked up my Pathfinder the next day after work and it was cleaned up and running well. Justin also informed me that they chose to use an upgraded quality part at no additional charge to me. Businesses can and will slip and/or make mistakes occasionally, and it's great to see that when A+ does, they are not above apologizing and willing to go reasonable lengths to make things right. Because of their demonstration to committing to good customer service, I will continue to support, promote, and bring my vehicle with A+ Japanese Auto Repair. If you're tired of bouncing from garage to garage, or even dealerships and their outrages prices, take your vehicle to A+. Hats off to Justin and the management/owners.