San Carlos Auto Repair

If you want exceptional service ask for Justin Mills. By far he has the best customer relation skills bar none. He is polite, courteous, always with a smile on his face and always communicating with you along the way. He sets the bar high with the service he provides. Mechanics there are friendly and available to answer any questions. When my car broke down even though i was waiting on AAA to come tow it to A+ Justin kept in constant contact with me and offered to have one of his guys drive me home so i would not have to wait for 2+hours for AAA. He has genuine care for his customers and their satisfaction and goes out of his way to make sure you are satisfied with the work done. He always works with us to make sure our car is taken care of without breaking the bank. We've been with justin for years and will continue to follow this guy whereever he goes. When you find someone you can trust and who treats you well you want to stick with them. He's your go to guy for your car troubles. Thanks as always Justin for your service and dedication

If you want exceptional service ask for Justin Mills. By far he has the best customer relation skills bar none. He is polite, courteous, always with a smile on his face and always communicating with you along the way. He sets the bar high with the service he provides. Mechanics there are friendly and available to answer any questions. When my car broke down even though i was waiting on AAA to come tow it to A+ Justin kept in constant contact with me and offered to have one of his guys drive me home so i would not have to wait for 2+hours for AAA. He has genuine care for his customers and their satisfaction and goes out of his way to make sure you are satisfied with the work done. He always works with us to make sure our car is taken care of without breaking the bank. We've been with justin for years and will continue to follow this guy whereever he goes. When you find someone you can trust and who treats you well you want to stick with them. He's your go to guy for your car troubles. Thanks as always Justin for your service and dedication

I highly recommend A+ Japanese Auto Repair. I recently had my timing cover seal replaced. They were very thorough and professional in the repair and our interaction in their office. I also needed a loaner car which they provided at no charge. This repair was on my Toyota Tacoma4x4. This shop offers many 4x4 upgrades, and they are offroad experts. I am looking forward to bringing my truck back here in the future for racks, offroad armor, almost indestructable coatings and other fantastic overland modifications.

We've been taking our 3 Toyotas here (Camry hybrid, Corolla and Sienna) since the dealer coverage under warranty expired. We always get a detailed estimate of the work needing to be done, with simple explanations, and it always is done when they promise. Even courtesy car washes most days, if they're not too busy! In April, the hybrid battery on our 2007 Camry died, at about 120,000 miles. After giving us an estimate of about $4000 to repair it, we discovered together that this one repair was still under warranty, because of California emission standards. Justin of A+ arranged for towing to a dealer, worked with his contacts at the service department to get me slotted inso I wouldn't have to pay for a rental over the weekend, and got it returned to A+ for me to pick. Total cost to me = zero dollars. We wouldn't go anywhere else.

We've been taking our 3 Toyotas here (Camry hybrid, Corolla and Sienna) since the dealer coverage under warranty expired. We always get a detailed estimate of the work needing to be done, with simple explanations, and it always is done when they promise. Even courtesy car washes most days, if they're not too busy!In April, the hybrid battery on our 2007 Camry died, at about 120,000 miles. After giving us an estimate of about $4000 to repair it, we discovered together that this one repair was still under warranty, because of California emission standards. Justin of A+ arranged for towing to a dealer, worked with his contacts at the service department to get me slotted inso I wouldn't have to pay for a rental over the weekend, and got it returned to A+ for me to pick. Total cost to me = zero dollars.We wouldn't go anywhere else.

Courteous service, honest service advisors and reasonable prices. Naeem is friendly and honest guy, never tried to sell me anything that wasn't needed. His communication was top notch and I knew exactly when all the services would be complete. They even washed my car after the service and topped off my oil because they noticed it was low. A nice touch. Thanks again!

Courteous service, honest service advisors and reasonable prices.Naeem is friendly and honest guy, never tried to sell me anything that wasn't needed. His communication was top notch and I knew exactly when all the services would be complete. They even washed my car after the service and topped off my oil because they noticed it was low. A nice touch. Thanks again!

I really appreciate how they followed up with a problem I had with a service and worked hard to resolve it and follow up to make sure it got fixed appropriately.They wanted me to be 100% satisfied and appreciate their service & effort!Love how I can get a ride nearby if needed when my car is in the shop!

As a first time customer at A+ Japanese Auto Repair, I was highly impressed with their clear focus on customer service, and a forward leaning digital interface. From the comfort of my keyboard, I was able to make the appointment and describe the work to be performed - and pleased to received digi-verification. Naheem was excellent in customer in-take, discussing the work, and follow-up upon completion. Appreciated the detailed work order. I trust that the work was performed as described. The whole experience was far superior to a typical service center tango. Thanks A+ - I'll be back.

Justin went out of his way to match the price of a clutch and fly wheel installation estimate I was given from another shop. He was also very generous to waive the service fee as well as apply a yelp deal I had towards the total. Both Justin and the mechanic who worked on my car took the time to explain to me exactly what needed replacing/fixing and why. When I came back a week later w/ a dead starter they fixed my car quickly, and worked to accommodate my work schedule for drop off/pick up in addition to supplying me with a rental car. I felt well taken care of, and appreciate their hard work.