San Carlos Auto Repair

Great people! and they offer awesome service I haven't been to a place that offered so much help I felt really comfortable working with them

First of all, A+ Japanese isn't just for Japanese cars......no, A+ know then all! What a pleasure it is dealing with this shop! From the quality mechanics to the free courtesy ride to or from your home your home or business. A+ Japanese, they really get it, that your time is important to you! I have been taking our vehicles to them for several years now and always get awesome service with a smile and most importantly, a vehicle that is repaired correctly the first time, every time! This review would not be complete with sending kudos out to A+'s service writer Rob. The guy is probably A+'s greatest asset. He is all about customer service and carefully in laymen's terms explains exactly what they are going to do to your vehicle and honors his estimate as to when your car will be ready. I just can explain how much that adds to the service of this shop....what a concept, you can actually make plans around the time the shop will take to service your vehicle!

First of all, A+ Japanese isn't just for Japanese cars......no, A+ know then all!What a pleasure it is dealing with this shop! From the quality mechanics to the free courtesy ride to or from your home your home or business. A+ Japanese, they really get it, that your time is important to you!I have been taking our vehicles to them for several years now and always get awesome service with a smile and most importantly, a vehicle that is repaired correctly the first time, every time!This review would not be complete with sending kudos out to A+'s service writer Rob. The guy is probably A+'s greatest asset. He is all about customer service and carefully in laymen's terms explains exactly what they are going to do to your vehicle and honors his estimate as to when your car will be ready. I just can explain how much that adds to the service of this shop....what a concept, you can actually make plans around the time the shop will take to service your vehicle!

Good experience here and very good service. Drop off and pick up to/from work is very helpful

I had a delightful experience at A+ today. I've never used their services but they definitely met and exceeded my expectations. They seem to have plenty of work to do and they are trying to sell services that you do not need. It's refreshing to visit a mechanic shop that isn't trying to fleece the consumer. They also did a really nice job of washing my vehicle after the repair and even took care of detailing the tires. Ask for Rob, although the other gentleman there seemed very nice as well.

Still the best!

I had a delightful experience at A+ today. I've never used their services but they definitely met and exceeded my expectations. They seem to have plenty of work to do and they are trying to sell services that you do not need. It's refreshing to visit a mechanic shop that isn't trying to fleece the consumer. They also did a really nice job of washing my vehicle after the repair and even took care of detailing the tires.Ask for Rob, although the other gentleman there seemed very nice as well.

Had my battery replaced by them over 1.5 years ago on my SUV. It started malfunctioning and I took it in and they replaced the battery (because it was under warranty) for free. Worked with Justin and he was great - very polite, informative, and moved things as quickly as he could. I've been here in the past for repairs as well and their service is always good. Prices can be on the higher side than other local repair shops, but you get what you pay for. Got my car back today and am very happy!

SUMMARY: A+ Japanese Auto has a new and very happy customer.EXPERIENCE DATE: 22 April 2014CAR TYPE: Honda Fit (red) - 2009 - aka: "Redcar"ABOUT ME: Auto-Ignorant. I can drive a stick, change a tire, adjust tire pressure and add fuel/water. Other than that, I am relying on my ability to mimic any sounds I hear when describing a problem with my car. However, I do not like to be treated like an Auto-idiot.REVIEW BASIS: First impression. Customer service experience. SIMPLE PROBLEM: Battery needed replacing and I was stranded a couple blocks away. Eric drove down and then convoyed back with me to the shop (a super-nice gesture). They replaced the battery (and did a bunch of other checks) and sent me on my way.OTHER CUSTOMERS:There were a ton of customers rotating through, that office staff could call by name. This made me think they have a loyal base. The guys in the office had a well-coordinated method to get customers and cars reunited in an organized manner without any exasperated flustering at the end of the day.THE TEAM:ROB was the kind soul I dealt with me over the phone and again once I got to the shop. He was not condescending in any way, did not pooh-hoo my lack of car knowledge, but was happy to patiently explain the replacement process. Rob seems exceptionally organized, with papers laid out neatly on his desk like a horizontal fan. He also has a wonderful ability to multi-task: ordering parts over the phone, coordinating with mechanics by radio, completing paperwork... all while chatting to me and playing ball with my three-year-old over his desk!ERIC as it turns out is a part owner and seemed very flexible and understanding. He did not make me feel like I had wasted even a second of his precious time, by having him drive out to me, only to have the card start first-go (after a rest). He also made the correct assessment of the problem, but made sure the mechanics checked out everything else electric before taking action to resolve the issue.MECHANICS - There was a cast of anonymous back-stage mechanics who initially had a look of horror when I drove into the shop (since they were clearly trying to close for the day). Not one grumble did I hear. They simply took Redcar from me and went back to work. Not only did they get Redcar in and out quickly, they took extra time to check all other electric bits'n'pieces (like the alternator) and even checked tire pressure before I left! What a wonderful team!A+ is right.

Had my battery replaced by them over 1.5 years ago on my SUV. It started malfunctioning and I took it in and they replaced the battery (because it was under warranty) for free. Worked with Justin and he was great - very polite, informative, and moved things as quickly as he could. I've been here in the past for repairs as well and their service is always good. Prices can be on the higher side than other local repair shops, but you get what you pay for. Got my car back today and am very happy!