Customer Testimonials

Check out what others have to say about A+ Japanese Auto Repair in San Carlos, CA

REVIEWS

PLEASE FEEL FREE TO CHECK OUT WHAT OTHERS HAVE TO SAY ABOUT A+ JAPANESE AUTO REPAIR IN SAN CARLOS, CA.

5
Yelp
A+ Japanese Auto Repair, Inc.

Brought my truck in for an oil change and had A+ check my tire balancing/alignment. Ever since I got my truck lifted, the steering wheel vibrated and truck pulled to the right. The last shop couldn't figure out what the problem was but A+ took care of it. Gary was really helpful and honest. A+ even washed my truck and put armorall on my tires. Thanks guys!

5
Yelp
A+ Japanese Auto Repair, Inc.

Brought my truck in for an oil change and had A+ check my tire balancing/alignment. Ever since I got my truck lifted, the steering wheel vibrated and truck pulled to the right. The last shop couldn't figure out what the problem was but A+ took care of it. Gary was really helpful and honest. A+ even washed my truck and put armorall on my tires. Thanks guys!

5
demandforce
A+ Japanese Auto Repair, Inc.

I have been a regular customer for quite a few years and I have never been disappointed by the efforts of all concerned to make car care so easy and affordable. I have recommened A+ to all of my friends and family. I want to share a quote that Rob said to me recently that sums up the experience of A+. I was unable to pick up my car when I said I would and I told Rob that I was very sorry and could he please keep it overnight. His response, " Please don't apologize, WE work for YOU!" That seems to be the general attitude from everyone at A+ (of course Rob has always made me feel special, and I have never felt like I was just one more car among many.)Do yourself and your car a favor and make A+ your "go-to" for car care!

5
Yelp
A+ Japanese Auto Repair, Inc.

Love this place. Our '02 Accord has been driven all over the U.S., and definitely become part of the family. We started coming here just as it hit over 200k miles (about 1 year ago.) We currently have 1 income right now and 1 vehicle, so we are definitely extra frugal, skeptical, and careful with our mode of transportation.We have previously called to get quotes for the same exact labor and parts from nearby places and they were always comparable. We've never felt slighted, and still wholeheartedly trust this company with our Honda. Gary, Rob, and Justin are the customer service people. We've had to deal with all three of them and they really are great at customer service. They're all sincere, provide photos that they email as proof, and never make us feel dumb. In fact, we never feel intimidated coming here. Visit # 1 (Do the initial inspection with Rob if you choose to do one.)Our first visit was for an oil change (which if you don't want the full inspection, it's only like $35). We decided to get the $100+ full inspection to see our options (cost to keep up v. getting a new one) and so glad we did. Besides a leaky oil pan, our car has never had any issues, which is why we decided long ago to keep it and expected to start seeing some upkeep costs.The inspection review itself is definitely stressful. There were 4 or 5 pages of $$$ repairs (necessary and preventative). Rob went through each of them with us, answered all of our questions, gave us his real opinion, and truly let us make the final decisions. Our car is over 10 years old, so of course, we weren't shocked at the recommendations, but the sticker shock for the cost to repair will never change. After dealing with the necessary repairs, (rusted rotors and suspension issue), Rob helped us prioritize every single future repair from most important to least. We left our visit with clear estimates and a safer, reliable Honda.After 1 year:We're checking the other repairs off the list as our budget allows. They're never raised the quotes. We do our own research and get second quotes when we want to double-check. But we've never decided to go anywhere else since the initial inspection.Other Benefits--Free pick and drop off to our house, drivers are always friendly--Free car rental if they take longer than than day (new I think).--Always clean and inviting front room--AAA Member discountTips: -- Know exactly what you want. (I call when we need an oil change, and I've never been upsold or asked if I'm ready to do any of the extra repairs). --Schedule early, there are so many positive reviews on here for a reason, (they've gone from 4 bays to 10 bays I think, but they constantly have over 20 cars in the line-up, at least that's how many post-its I count in the front room).--Ask them about specific services. We were going to travel and just wanted them to make sure everything was in working order. They were able to squeeze us in for a quick engine check. Con: My only con is somehow never gotten a car wash benefit, haha but it's not that big of a deal.

Erica, thank you so much for the thorough review! I will pass the kind words onto Rob, Gary, and Justin. When it comes to the service and repair on your Honda accord our mechanics are the best on the peninsula as far as we are concerned... However, they are not expert car washers ;) and it sounds like we owe you a detail. Please advise your service consultant next time you come in for auto repair or service and we will take your vehicle to Ducky's (our partner) for a detail. I made a note in your file so we take care of this for you. Thank you for your business!

- A+ Japanese Auto Repair, Inc.
5
demandforce
A+ Japanese Auto Repair, Inc.

They're attention to the car is impressive. I didn't notice anything wrong with my steering or suspension. They did and I was thrilled driving home, it was like a brand new car. I had to wait a few days for them to get the parts and being from the east bay, they worked with me so that I didn't have to skip too many beats between work and home. They were very understanding and I'm glad my car was under their highly capable hands. Thanks to everyone who worked on my car. See you in a few months!

5
Yelp
A+ Japanese Auto Repair, Inc.

Took my car here after discovering there was coolant leaking from my radiator. I was helped by Rob. He was friendly and courteous and it seemed he gave us a very fair price on the part that needed to be replaced (the radiator) and the work that needed to be done. The car was ready when it was supposed to be and communication was clear all throughout the repair process.In short, A+ was easy to work with and we would definitely return! Thanks!!

Sandy, thank you for choosing A+ Japanese Auto Repair for your auto repair and service. We value your business and looking forward to helping with any auto repair or service needs you may have in the future.

- A+ Japanese Auto Repair, Inc.
5
Yelp
A+ Japanese Auto Repair, Inc.

Love this place. The service is outstanding. The people are knowledgeable and friendly so that I always feel totally comfortable with their recommendations. They work on my Honda regularly and it runs like a dream. Never going any place else!

5
Yelp
A+ Japanese Auto Repair, Inc.

Quality work. Fantastic Customer Service. Tremendous Value. My wife and I have been taking our cars here for many years and we have been very happy with the quality of their work, the fantastic customer service, and the value of their pro-active preventative maintenance on our cars. We have Japanese cars -- an '06 IS350, a '96 LX450, a '07 Camry Hybrid, and now a '12 Highlander Limited -- and they service each and every one of our cars. As you can imagine, we have a rather large statistical sample of experience with this shop. A quick differentiating moment worth sharing that captures the "WOW" culture at the shop... one time I needed a minor part (a screw) for the roof rack on my '96 LX450. My family was just about to head up the mountain for a ski trip in Tahoe and I realized my rook rack was missing a screw to hold the bar in-place. Eric, one of the Owners who coincidentally owns a '96 'Cruiser himself, offered me the screw directly from the rack on his car! Another time, the mechanism for the passenger seat in my LX broke and, after seeing how expensive it would be to replace it, Rob researched and found a used replacement part from a nearby salvage yard which saved me a significant amount of money. A few years later, the seat is still working just fine. Our other cars are later model cars and A+ handles all the routine scheduled maintenance without issue. Yes, there have been times when they have recommended additional maintenance -- especially for my older '96 LX -- but we actually appreciate that they do this and especially the manner in which they do it. They will let us know whether certain things are imperative for safety while others could be monitored and addressed in the future. One of the items, the Birfield joints on my LX, I decided to defer and the joints ended up leaking a significant amount of grease two years later. When this happened, A+ came and picked up my car right away just before I left on an international trip. Once the repair was completed, they returned the car back to my home and dropped the keys in the mail slot. Lastly, my wife and I are both busy professionals and we highly value their constant communication, emailed pictures, and their pick-up/drop-off service. It is a huge time-saver for us and we can't imagine having it any other way. While I know others may not need or appreciate these extra service items, or may only want to find the cheapest repair available, we are OK with paying a slight premium for quality work and service. That is, cost is only an issue in the absence of value... and A+ delivers tremendous value for their customers.

5
Yelp
A+ Japanese Auto Repair, Inc.

Quality work. Fantastic Customer Service. Tremendous Value. My wife and I have been taking our cars here for many years and we have been very happy with the quality of their work, the fantastic customer service, and the value of their pro-active preventative maintenance on our cars. We have Japanese cars -- an '06 IS350, a '96 LX450, a '07 Camry Hybrid, and now a '12 Highlander Limited -- and they service each and every one of our cars. As you can imagine, we have a rather large statistical sample of experience with this shop. A quick differentiating moment worth sharing that captures the "WOW" culture at the shop... one time I needed a minor part (a screw) for the roof rack on my '96 LX450. My family was just about to head up the mountain for a ski trip in Tahoe and I realized my rook rack was missing a screw to hold the bar in-place. Eric, one of the Owners who coincidentally owns a '96 'Cruiser himself, offered me the screw directly from the rack on his car! Another time, the mechanism for the passenger seat in my LX broke and, after seeing how expensive it would be to replace it, Rob researched and found a used replacement part from a nearby salvage yard which saved me a significant amount of money. A few years later, the seat is still working just fine. Our other cars are later model cars and A+ handles all the routine scheduled maintenance without issue. Yes, there have been times when they have recommended additional maintenance -- especially for my older '96 LX -- but we actually appreciate that they do this and especially the manner in which they do it. They will let us know whether certain things are imperative for safety while others could be monitored and addressed in the future. One of the items, the Birfield joints on my LX, I decided to defer and the joints ended up leaking a significant amount of grease two years later. When this happened, A+ came and picked up my car right away just before I left on an international trip. Once the repair was completed, they returned the car back to my home and dropped the keys in the mail slot. Lastly, my wife and I are both busy professionals and we highly value their constant communication, emailed pictures, and their pick-up/drop-off service. It is a huge time-saver for us and we can't imagine having it any other way. While I know others may not need or appreciate these extra service items, or may only want to find the cheapest repair available, we are OK with paying a slight premium for quality work and service. That is, cost is only an issue in the absence of value... and A+ delivers tremendous value for their customers.

Michael, Thank you for the feedback on all the auto repair and service experiences you have had at our auto repair facility. Our mechanics are Toyota and Lexus auto repair experts who take pride in their work and will appreciate your feedback on their work as well. We look forward to helping you with any auto repair and service needs you may have in the future and will continue to strive to make auto repair as easy and painless as possible. Thank you for your business!

- A+ Japanese Auto Repair, Inc.
5
Yelp
A+ Japanese Auto Repair, Inc.

A+ Japanese Auto Repair in San Carlos saved my family's trip up to Tahoe - twice! Their quality service, expertise and overall value also minimized the impact on my outside sales job! I originally came across them about a year ago when I needed a simple side-view mirror repair on my Acura MDX. Rob was so helpful with searching for and ordering the part, I knew where I'd be heading the next time I had an actual mechanical issue;-)That opportunity came when multiple lights came on! I called A+ and they told me to head on over. Turns out I needed new oxygen sensors, among other minor repairs! They got me fixed up in no time, but the check engine light came on a few days later... I called, they had me come in right away... As soon as I pulled in, the service manager came out to run tests. The oxygen sensors needed to be re-calibrated. Without hesitation, they hooked me up with a rental car at no cost (through Drop and Go Auto?)! We transferred my work materials, car seats, and voila! They got the OS work done right on time for my trip! Really, there's no other place that I'll trust at this point to keep my car in check and my family safe.

Paige, thank you for the positive feedback on our customer service and shop expertise when working with your Acura MDX! We really value your business and wish you safe travels on your Tahoe trip. Happy new year!

- A+ Japanese Auto Repair, Inc.
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