San Carlos Auto Repair

Let's start by saying they care, I know the entire staff and would have to say. I give my stars to the real stars! The technicians I read all these reviews and they go on and on about how great the service writer is or was. Let me clue all of you yelpers in on something those guys rant the ones you want to give your praise to. If your truly satisfied with your experience. Ask for the name of the real miracle worker who poured his heart and soul into making your vehicle perform at it's best. Those are the guys who go home and think about your vehicle who stress over being efficient,giving proper diagnosis, and performing your vehicles repairs correctly the first time on time!! And all I ever read about is how great these service advisor's are. So remember ask who worked on your vehicle so you can give them your praise and request their great service in the future!! Thanks

I had to pick up my car after hours, and the lock combination wasn't what they said it would be (I did it multiple times, and they said it would be the last 4 numbers of a document number...I also had my friend try it). As a result, I had to commute for 2 hours the next day. They tried to make it up by delivering my car to me at the caltrain station and I can see that the outside of my car was washed (i'm not sure if that's a standard thing that they do here). I had a suspicion they might have forgotten when I heard a message on my phone after my meetings ended that said I needed to call them for a pick up, which wasn't the arrangement I had discussed with someone before. Overall, Rob was really nice and gave me the 25 dollar discount without purchasing it on yelp. As far as I know, the car is good :) Rob was also very calm when I was clearly dissatisfied with the fact that I had to commute for 2 hours the next day.

Service performed late Feb 2014 - Reviewing after a few months to make sure nothing went wrong from service. Everything is perfect and I'm super satisfied with this shop. I bought a used Toyota truck off of craigslist and of course there were some issues. I brought it to Toyota 101 for a checkup and the repair estimate was scary. I went for a second opinion at A+ and they found the same issues (good confirmation that both shops know what they are doing), but the repair cost was much more reasonable even though they use genuine Toyota parts just like the dealer. A+ even installed a part I provided to help me save some money. I've got a Toyota sedan that still goes to Toyota 101 because I have the prepaid service, but when that expires I'll be bringing that car to A+ as well. Repair performed May 2014 - Took the truck in for another issue unrelated to the prior service. Rob stayed late, put extra guys on it, and even worked with me on the numbers to get my Tacoma back on the road. These guys put customer satisfaction first, no doubt about it. Thanks Rob!

Service performed late Feb 2014 - Reviewing after a few months to make sure nothing went wrong from service. Everything is perfect and I'm super satisfied with this shop.I bought a used Toyota truck off of craigslist and of course there were some issues. I brought it to Toyota 101 for a checkup and the repair estimate was scary. I went for a second opinion at A+ and they found the same issues (good confirmation that both shops know what they are doing), but the repair cost was much more reasonable even though they use genuine Toyota parts just like the dealer. A+ even installed a part I provided to help me save some money. I've got a Toyota sedan that still goes to Toyota 101 because I have the prepaid service, but when that expires I'll be bringing that car to A+ as well.Repair performed May 2014 - Took the truck in for another issue unrelated to the prior service. Rob stayed late, put extra guys on it, and even worked with me on the numbers to get my Tacoma back on the road. These guys put customer satisfaction first, no doubt about it. Thanks Rob!

Thanks a lot for taking care of my car! I really appreciate all detailed information you provided about repairs you did and 2 year warranty. We'll come again.

We needed more repairs than expected and I cannot stress how great these folks were. A great value. The peace of mind that your work is well done, they are thorough, helpful and accomodating. I highly recommend them.

I chose this shop for a repair based on their reviews. Overall the entire experience was great. The shuttle service is a big plus too. I will be back!

Great people! and they offer awesome service I haven't been to a place that offered so much help I felt really comfortable working with them

Great people! and they offer awesome service I haven't been to a place that offered so much help I felt really comfortable working with them

First of all, A+ Japanese isn't just for Japanese cars......no, A+ know then all! What a pleasure it is dealing with this shop! From the quality mechanics to the free courtesy ride to or from your home your home or business. A+ Japanese, they really get it, that your time is important to you! I have been taking our vehicles to them for several years now and always get awesome service with a smile and most importantly, a vehicle that is repaired correctly the first time, every time! This review would not be complete with sending kudos out to A+'s service writer Rob. The guy is probably A+'s greatest asset. He is all about customer service and carefully in laymen's terms explains exactly what they are going to do to your vehicle and honors his estimate as to when your car will be ready. I just can explain how much that adds to the service of this shop....what a concept, you can actually make plans around the time the shop will take to service your vehicle!