San Carlos Auto Repair

Have been back 2 times and Rob helped me on both services. He is very helpful and is willing to work with you on prioritizing the work. I had to go back a 2nd time in the recent service with some follow-up and Rob took care of the missed issue and a little more. Wish I did not have to double-back but am glad they took care of it not only professionally but also with a great attitude!

I am always scared to go to a Auto Repair Shop since I am a female that knows nothing about cars. Referred by a friend, I had a great experience here, and so will you! Quin and Justin took great care of my car and myself. They were professional, reliable, and trustworthy! Justin explained everything to me, got me an estimate over the phone quickly, ordered my parts quickly, location was clean, and everyone was friendly. Phone update on my car, no change in my estimate, and my car was ready that night, ready for pick up next day!! (He told me Monday so WOW). He did all this on a busy Friday for me!! So I paid over the phone so I just had to pick up Saturday AM. Went to pick up my car, and a different guy there (sorry, didn't catch your name) told me my 3rd break light was out. He said not to worry about it, and since they are concerned for my safety, they took care of it for me super fast on the spot too. They showed such compassion and care!! Anyways, the work on my car was done professionally, cheaper than a dealership, better than the dealership! Have a Japanese car? They know their stuff :) Thanks guys, AWESOME!

I am always scared to go to a Auto Repair Shop since I am a female that knows nothing about cars. Referred by a friend, I had a great experience here, and so will you!Quin and Justin took great care of my car and myself. They were professional, reliable, and trustworthy! Justin explained everything to me, got me an estimate over the phone quickly, ordered my parts quickly, location was clean, and everyone was friendly. Phone update on my car, no change in my estimate, and my car was ready that night, ready for pick up next day!! (He told me Monday so WOW). He did all this on a busy Friday for me!! So I paid over the phone so I just had to pick up Saturday AM.Went to pick up my car, and a different guy there (sorry, didn't catch your name) told me my 3rd break light was out. He said not to worry about it, and since they are concerned for my safety, they took care of it for me super fast on the spot too. They showed such compassion and care!!Anyways, the work on my car was done professionally, cheaper than a dealership, better than the dealership! Have a Japanese car? They know their stuff :) Thanks guys, AWESOME!

Absolutely outstanding service...... Both my son and I have been going to Japanese A+ auto for years. Justin has been taking care of my car for years. I'm sure it is the only reason it is still working!! Excellent service, Excellent prices. Safety most important issue. It's like having a family watch over you.. Greatly appreciated.

First review I've ever written. On the whole: outstanding service. Things that stood out: 1. Honesty 2. Excellent service 3. Clear and managed expectations 4. Strong communication throughout the process 5. Fair pricing. 5. All around good people, and a real pleasure to do business with. Rob helped me through everything. If you're like me and most people, when something goes wrong with your car, you have no idea what's going on. Due to a faulty engine from Honda, my engine cracked and the engine coolant leaked out. Basically the engine broke in the middle of the road. I called A+ and they sent someone out within 2 minutes to pick me up and take me to the shop (this was mid-day). I met with Rob, who was very clear and open from the start about pricing. I valued this a lot - honest is scarce in this business. They took my car to their shop, dropped me off at my office, and handled everything from there. Long story short - Rob was my liaison with Honda and did EVERYTHING for me, even managing to get me a new engine. From my perspective, my car broke down on a Wednesday and I got a new engine, for free, with the car ready to be used on the subsequent Tuesday. Truly a seamless process dealing with honest and fair people.

First review I've ever written.On the whole: outstanding service. Things that stood out: 1. Honesty2. Excellent service3. Clear and managed expectations4. Strong communication throughout the process5. Fair pricing.5. All around good people, and a real pleasure to do business with.Rob helped me through everything. If you're like me and most people, when something goes wrong with your car, you have no idea what's going on. Due to a faulty engine from Honda, my engine cracked and the engine coolant leaked out. Basically the engine broke in the middle of the road. I called A+ and they sent someone out within 2 minutes to pick me up and take me to the shop (this was mid-day). I met with Rob, who was very clear and open from the start about pricing. I valued this a lot - honest is scarce in this business. They took my car to their shop, dropped me off at my office, and handled everything from there. Long story short - Rob was my liaison with Honda and did EVERYTHING for me, even managing to get me a new engine. From my perspective, my car broke down on a Wednesday and I got a new engine, for free, with the car ready to be used on the subsequent Tuesday. Truly a seamless process dealing with honest and fair people.

I bought a used 4-runner with 227,000 miles on it knowing full well that it'd need some work. I took it straight to A Plus. Rob and Eric took care of me like I was royalty.Car repair can be frustrating, mostly because so much of it is mysterious to a non-mechanic. But A+ earned my trust immediately by going over what the inspection would cover, sending pictures of everything mid-inspection, telling me why they were looking at what they were looking at, etc etc.A couple times I asked about things (do I need a new starter? Alternator? Tires?). The response was always: "I could sell that to you if you demanded it, but you don't need it. I'm not going to sell you on parts just to sell them".Oh, and they drove me to a nearby shopping center to hang out for a couple hours so I wasn't cooped up in a waiting room. Then, it turned out the truck needed a new transmission... Yikes. I was afraid of that since it was shifting funny on the way down. Rob communicated the issues to me in no-nonsense language (and even some humor, believe it or not), then called around and found a very lightly used transmission for a big discount instead of upselling me on a new one. Then he booked me a rental car at a shop-discounted rate, I was picked up at the shopping center and my truck went under the knife.Now the truck is a dream! It's like new, and I have the piece of mind that there aren't any mysterious problems about to appear. These guys have just earned a lifetime customer. Thank you Rob. Thank you Eric. I'm looking forward to many adventures in my "new" truck.

No question this is the top spot for auto service and repair. Justin was the man that took care of me like I was his only customer. They have a great deal with Enterprise that I got lucky enough to drive a Ford Escape for 30$ a day. By far, however, Justin was the most prominent aspect of this experience as he led the way through the whole thing. Can't say how much I appreciated his effort.

I brought in my car last week for what I thought was a failing transmission- right from the start, I was met with excellent customer service. Rob helped me with my car and found that the issue was actually the computer (a much more affordable fix than a transmission replacement!). He was honest with me about all my options and worked with me on cost. As a young student, cars aren't really my thing, but I felt like everyone at A+ auto was friendly, honest, and hard working. I didn't feel like I was being duped and knew I could trust them to help me with my car without overcharging or upselling me into parts or labor I didn't need. They even had a convenient shuttle service that took me to work and picked me up that afternoon when my car was ready. After looking over my car, they even washed it. I would definitely recommend this place to anyone!

A+ Japanese has been servicing all four of my family's vehicles for a few years now. They have maintained my Honda Ridgeline since it was brand new. We also have a Mitsubishi, a Subaru, and a Toyota, so they do it all. A+ has a very skilled and knowledgeable staff, great service, and perform excellent work for a fair price. Rob, the service adviser, provides true customer service. He is quick to get you in and out, and always set me up with a ride with their free shuttle service. He is in constant communication with the status. When appropriate, Rob spends the time to educate and explain the services performed. He is also a true gear-head. If you have time, ask him about his Cougars. As an engineer, I appreciate their thorough diagnostic and troubleshooting. This means that they will perform only necessary services, and replace parts only when required, and you can be confident that it is truly fixed. Rob is honest, and will say they will monitor the situation until the next check-up. So when they do make a recommendation, you can trust that it is for the continual smooth operation of your vehicle. This saves me money, and time that my car is at the shop. Also, I have noticed recently that they have been very busy. This is good because others in the community are seeing their value and using their services. This is akin to walking into a busy restaurant, and you know the food will be good there. However, they are never too busy to help you if it is an emergency. Lastly, I track my car at High Performance Driving Events (HPDE), and I trust them that it is ready for each event. If you are looking for an auto repair shop, give them a chance to win your patronage, and I am sure you will be glad you did.