San Carlos Auto Repair

When buying a used Prius, I decided to try A+ for service after seeing their plug-in-Prius that they modified themselves many years before Toyota offered to sell one, and after seeing all the favorable Yelp reviews. I'm very happy that I did. My experience with A+ has been fabulous so far. They did a pre-purchase, bumper to bumper exam of the car and gave me a report so I could decide if the car was worth buying for the asking price. A+ found three things that needed work. I was able to use that info in the price negotiation and could then be confident that other key aspects of the car were in good shape and the car was safe. After buying the car I had them fix the three items. Through both processes I found them extremely professional, with clear, proactive communication about everything they were doing. They laid out the choices and the pros and cons of ever questions very effectively and have been better at following up with my by phone and sometimes even email with the status of the work. I'm very happy to have found A+ and look forward to having my Prius serviced there for years to come.

This place is great! So great in fact, that I have been traveling all the way from Marin county for the past 3 years to take both of my vehicles here. Really trust-worthy mechanics and Rob is so very helpful.

Came in to get a transmission flush on a Monday morning. I anticipated my car being there for most of the day. I asked Cory if it would be possible to have car ready by 1pm as I had a work appointment. They were able to do one better. They provided the transmission service within an hour!!! No shuttle service to and from work, I was able to sit and wait! That was a pleasant surprise, especially on a Monday morning. Thanks again A+!

This place is great! So great in fact, that I have been traveling all the way from Marin county for the past 3 years to take both of my vehicles here. Really trust-worthy mechanics and Rob is so very helpful.There is a new service advisor, Kory, that I have unfortunately not always had the best experience with. Where Rob will let you know before hand what everything will cost, from parts to labor, Kory on the other hand does not. I've had him quote one price for something and show up and that something was much more money than he said. I've also dropped my car off after hours and filled out the drop envelope with exactly what I wanted done and when I called the next morning to check on my car, he tried doing more work that what I had requested and seemed to completely disregard my wishes. Very frustrating.However, the service here is fantastic! But Kory...not so much.

I find A+ Staff to be professional, Courteous and accomodating.

Great service! The reason for the oil leak was found...The Dealership missed it the day before...repairs should correct the problem. They stand behind their work. this will be my new go to place for the Toyota.

Thanks for checking out my fuel system leak. I appreciate that you also told me it's under warranty and that I had til the end of the year to get it fixed by the dealer under that warranty.

We have been bringing our 2004 Acura MDX for all our service and maintenance needs for the past three years and have been very happy with the service we receive at A+ Japanese. I would highly recommend the shop for both customer service and actual work done.

Very communicative about suggested repairs to the vehicle. I really like the fact that they email you photos of the parts of your car being or in need of repair.Service managers are all very friendly and helpful. I've also taken advantage of the shuttle service to drop my car off in the morning and pick it up at the end of the work day.Sometimes just wish there were more detail/info associated with the photos - and opened a half hour earlier!

A+ Japanese Auto Repair provides a 5 star customer service with reasonable prices. I recommend this shop to everyone. They listened, provided reliable and informative advice, and performed a top-notch service on my car.