San Carlos Auto Repair

We have been bringing our 2004 Acura MDX for all our service and maintenance needs for the past three years and have been very happy with the service we receive at A+ Japanese. I would highly recommend the shop for both customer service and actual work done.

Very communicative about suggested repairs to the vehicle. I really like the fact that they email you photos of the parts of your car being or in need of repair.Service managers are all very friendly and helpful. I've also taken advantage of the shuttle service to drop my car off in the morning and pick it up at the end of the work day.Sometimes just wish there were more detail/info associated with the photos - and opened a half hour earlier!

A+ Japanese Auto Repair provides a 5 star customer service with reasonable prices. I recommend this shop to everyone. They listened, provided reliable and informative advice, and performed a top-notch service on my car.

Kory, the Service Manager, took the utmost care in scheduling my car for an appointment yesterday morning despite that I wasn't on the service docket (I thought I was)!

Kory, the Service Manager, took the utmost care in scheduling my car for an appointment yesterday morning despite that I wasn't on the service docket (I thought I was)!And, I didn't think to check my phone and saw later in the afternoon that he'd called twice to tell me that my car was ready to be picked up. He had to scramble at 4:30 PM to get one of his drivers to collect me. I am sorry that I put him through this unnecessary exercise. Thanks to Kory and the wonderful team at A+ Japanese Auto! They are THE BEST!

I got an inspection from A+ which was reasonably priced.

From the moment I stepped into the office, I already felt welcomed. Ron was exceptional. His excellent customer service and knowledge made me feel comfortable from the start. He did what never has been done for me in my life. I have owned a cars for approx 40 years, and never has a place brought me to the car to tell me exactly what was being done. He needs to be commended for the many traits that he has that will keep you company in business. Thank you Ron!!!

I got an inspection from A+ which was reasonably priced.The inspection was very thorough, customer service was excellent, and I got to see pictures online of problems. I didn't get the repairs done at A+ because they are fairly expensive though.

This place was recommended to me by friends. We've used them for the past 2 years for our cars and always been happy with the service. They're responsive, honest and very customer-oriented. But my last experience with them was the most telling. This weekend, I broke my tail light. I called the Honda dealership because I thought it would be faster for them to have the part and replace it and I knew their shuttle would get me to my office (I had just been there the week before for a recall). Mistake. They said it would take a week to get the part from Iowa! A week? Then they said the part was in stock in another Honda dealership and I should call them. So I did. And it wasn't. They also quoted me a week to get the part. So I called A+ Japanese. Kory said they don't carry parts in stock, but would research it and call me back. Within 10mn, I had a voicemail saying that they would have the part by noon and their shuttle could take me to my office. They didn't want to waste my time so they called me exactly when it came in. I drove there and they replaced it during their lunch hour and I was out of there in less than 45mn. A+ Japanese located a Honda part faster than 2 Honda dealerships (and for less $). 3hrs vs. 1 week. Impressive!

This place was recommended to me by friends. We've used them for the past 2 years for our cars and always been happy with the service. They're responsive, honest and very customer-oriented. But my last experience with them was the most telling. This weekend, I broke my tail light. I called the Honda dealership because I thought it would be faster for them to have the part and replace it and I knew their shuttle would get me to my office (I had just been there the week before for a recall). Mistake. They said it would take a week to get the part from Iowa! A week? Then they said the part was in stock in another Honda dealership and I should call them. So I did. And it wasn't. They also quoted me a week to get the part. So I called A+ Japanese. Kory said they don't carry parts in stock, but would research it and call me back. Within 10mn, I had a voicemail saying that they would have the part by noon and their shuttle could take me to my office. They didn't want to waste my time so they called me exactly when it came in. I drove there and they replaced it during their lunch hour and I was out of there in less than 45mn. A+ Japanese located a Honda part faster than 2 Honda dealerships (and for less $). 3hrs vs. 1 week. Impressive!