San Carlos Auto Repair

I have been coming to A+ over the past 5 years. The service has been exceptional. The communications, recommendation and service has been solid and very reasonable. I have sworn off going to the dealership and rather trust the A+ crew.

My wife and I are impressed with the very high level of courtesy and obvious commitment to customer service. My car's needed repairs were thoroughly explained to me and I never felt pressured. A plus Japanese repairs is our first choice.

Have been going for years. They continually provide great service. Very trustworthy and a great team of people!

First time customer, and I plan to use these guys again! I had noticed that I needed to get my braking pads replaced after my car was screeching for awhile. So initially, I purchased their Winter Special because it came with full brake inspections plus a lot of other great features for $100. Unfortunately, I find out that I waited too long to get the brake pads replaced and had to get my rotors fixed as well. THEN I find out that my alignment had been off for some time now and that my tires were angled inward and about to pop. So now I have to replace one tire (which means it's basically time to get a new set). Instantly they say that it wouldn't be safe to drive the car at all. Finally, I'm told that there are a bunch of other smaller things that would need to be fixed. Total cost would be from $1500 - $2000 :O So I know what you're thinking... "Don't you think you were just being played for a chump?" Normally, I would be very skeptic about all this; after all, I went in to replace something small and suddenly came out with something huge. However, these guys proved themselves out of my skepticism. While I was at work (which they give you a lift to by the way while your car is in the shop), I get the call from my representative (Naeem) who had sent me over a diagnostic for us to go over. This thing had a list of what was inspected and place them in categories from "All Good" to "Repairs Will Be Needed Later" to "GET FIXED NOW". On top of that, for the major fixes they provided pictures so I could actually SEE what they were seeing. As far as cost goes, yeah, it costed me an arm, but not a leg. Naeem not only helped me figure out the most necessary things that had to be fixed to get me on the road, but even helped with the price by giving me a discount since I work at Oracle (they get a lot of customers from there). Overall, my car runs like a dream, and I know what I'll have to get later so I can plan ahead. Definitely recommend.

I have been using A+ Japanese Auto Repair Inc. for the past year that we have been living in Redwood City for both my Honda Civic and Lexus RX400h and have had excellent experiences every time. Mostly I have been performing routine maintenance and they have been excellent in both service and support. It is also great to have a service provider who doesn't always try to up sell you to additional work. If something else needs attention they tell you, but they have also told me there is nothing else to do besides the oil change and tire rotation. In addition, they handled an immediate need I had recently when I got a significant crack in my windshield that was growing constantly. I called them on Monday morning and they were ready to change my windshield that day if needed. I dropped it off Tuesday morning and they made sure it was completed before I needed to pick my son up from school. The work looks fantastic and was a great price. Really like this shop and fully recommend it, so glad my cousin recommended it to me when we moved here.

Japanese Auto Repair just continues to keep my 2003 Honda Accord EX running and looking like the the day it was purchased as a new car. Amazing.

Still excellent service. Naeem was very clear and gave me plenty of background and justification for all suggested repairs/services. Everything is fast and efficient. Definitely still recommend.

Still excellent service.  Naeem was very clear and gave me plenty of background and justification for all suggested repairs/services.  Everything is fast and efficient.  Definitely still recommend.

Thank you Naem for getting us through a difficult repair- You came to the rescue! I will recommend your business to anyone who is tired of what the Dealer calls "customer service"-

Thank you Naem for getting us through a difficult repair- You came to the rescue!
I will recommend your business to anyone who is tired of what the Dealer calls "customer service"-