San Carlos Auto Repair

Went to their website to make an appointment and 1) Received a chat window from an employee inquiring if I needed immediate assistance (I didn't) 2) Made my appointment requests which were confirmed later a few hours later. Dropped off my car and checked in for my first appointment with them: drop off at 8:40am and I was back home in time for my 9:00am call. Very convenient! I received an e-mail update of the inspection as well as a call from Naeem by 1pm that my car would be ready within the hour. Quick, thorough, convenient, and affordable. I'm likely to stick with Japanese cars, so I think I've found my permanent mechanic.

There are 2 requirements I must have for an auto repair business which are honesty and state of the art expertise, you will find it at A+.

I'm never happy about bringing my car into the shop. It puts stress on my budget, my schedule, and of course, it puts stress on my transportation needs in the interim. But when my car started making metallic grinding noises every time I braked, I figured I was pushing my luck in putting it off. Considering how much I hate having to take my car in, Japanese A+ made the process more bearable than I thought. Upon arrival, everyone I spoke with was pleasant and courteous. They arranged transportation back to my place quickly and efficiently. I was in and out with practically no wait time. I got a call not hours later from Matt, who sent me over an itemized list of what was wrong with my car. Being a 2003 Toyota Camry, the list was not short. Now the bill was not especially low, but considering the work I had done to my aging car, it seems worth the money. Also, the brakes and rotors were all changed out within a day, which sounds impressive to me. This place is worth going to for the customer service at the very least. I brought my car in a month later to change out a headlamp. Naeem had it done in less than 10 minutes, for free, as a courtesy. It was a pleasant surprise. Thanks for keeping my car ticking guys.

Honesty and great work with awesome replacement for 2 years

Prompt and courteous !! Very clear about the repair they would undertake. Excited to find a great mechanic

Hands down best shop in the bay. Service was friendly. Auto work was timely and thorough. I won't be looking elsewhere. Thanks!

Hands down best shop in the bay. I brought my car in for routine maintenance. Service was timely and friendly. Auto work was quick and thorough. I won't be looking elsewhere. Thanks guys! Jan 6, 2019 Second review: I continue to bring my car to this shop after my first review last year. The service is flawless. Justin and his crew anticipate and take care of your needs. They are honest dudes, and clear and concise communicators. Thanks you guys!

They take very good care of you and you car! Justin is the best!

Let me just say that A+ Japanese Auto Repair deserves all the amazing reviews that they are getting! Matt and Justin are honest, detail oriented, kind, very responsive and accommodating. I highly recommend for any of your car needs, you are in good hands. Great experience.

A+ Japanese is the best! They take excellent care of my car. Justin always is a professional. Great customer service even when they are juggling emergencies. They never leave you stranded without a ride to work or the option of a rental car. I can't imagine going to any other auto service.